We stayed here over New Year's 2015-2016. It was awful in every way (other than the views, which were pretty good). (And the squib review from February 2016 is clearly fraudulent.)
This property is advertised in writing as including the following:
“Complementary Essentials Package Upon Arrival”
“Guests also have access to a private car garage”
“Dedicated 24-Hour Concierge”
“On-call Estate Manager”
“Personal Client Ambassador”
Here's a partial list of some of the major problems. Few of these were addressed during our stay, despite our identifying them in writing early. I note the ones that were addressed below.
1) The tap spewed large quantities of dirt, complete with insects, into one of the tubs, randomly. Picture attached.
2) No heat at all upstairs. Instead of an “On-call...