This apartment was fine in many ways. Good position, reasonably clean and comfortable beds. However when we arrived, quite late in the evening we could not get the keys to turn in the lock. We rung the mobile number we were given. No reply. Fortunately my son had a car so we went to the caretakers/cleaners property. We had to knock very loudly for some time to get her attention. She was very sorry but clearly anxious. She arranged for another person to meet us at the property and assist us. We returned to the property and eventually got the key to turn in the lock. Another cleaner turned up and agreed lock was difficult. I emailed owner Anne the next day to complain. No reply!