Terrible and frightening experience. Someone broke in while we were sleeping the night of our arrival, and robbed all our belongings, even those next to our bed!
There's no surveilance or security in the area nor in the Jannys House.
The broker Mr. Alexandro Castillo wasn't able to assist us after this event, and we were afraid of staying any other night at Casa Jannys so we had to leave and find a place to stay in Merida City.
We have evidence of this unfortunate event as we reported it to the local authorities.
We asked Progreso Vacation Rentals for a partial refund because they should have a security guard if they know these robberings happen, but nobody took responsibility and charged the whole week of our staying, cleaning service, chef, etc, without caring.
Progreso Rentals is NOT A SAFE OPTION for you to enjoy your vacation.
And in case security is not an issue for you, the towels were dirty as well as the bed sheets.. The kitchenware...