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Reviewed 13 June 2019 via mobile

My boyfriend and I were on a two night stay. The room was very nice although the decorative cushions looked like they've been through a lot. The staff were very helpful. We had buffet breakfast and dinner, which were both quite good, although we would have preferred a larger choice at dinner. Also the dinner was supposed to finish at 10pm but they started taking the food away long before, around 9:30 - if that is the custom it should have been specified in the information booklet or the staff could have given a warning. The wellness & spa was nice and cozy but a bit too small for a hotel of this size and we expected a swimming pool too, but unfortunately there was none, which was quite disappointing. Our relaxing time was constantly disturbed by loud children shouting and running around the hallways and even in the wellness, where they were behaving in a very unsuitable and anti-social manner.

Overall very nice and these are the only possible ways I could flaw it.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank TereziaCv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Erika F, Manager at Hotel Fis, responded to this reviewResponded 14 June 2019

Dear Terezia,

thank you for your review.
I am pleased that you enjoyed staying with us and I am sorry about the misunderstanding about dinner - dinner is served from 18:00 to 21:00
I apologize for the disturbance in wellness, we had a group of kids but such a group is exceptional and not often here. Children do not go to wellness after 6:00 pm, but we also have to accommodate children 's guests. We want all our guests to feel comfortable with us.
We are looking forward to your next visit.
Erika Fočárová, Hoteldirector

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Reviewed 21 February 2019

Convenient location is all I could say that is positive. This could really be a 5 star review but the hotel lacks quite a bit.

The location of the hotel is really good if you're there for skiing. It's the only hotel that is right on the slopes. All other hotels in Strbske Pleso have their minibuses that drive you to and from the slops. If you've every been skiing you know how inconvenient that can be. Some rooms have a view of the slopes too. However, if you're more into having fun after a full days of skiing you're not in the best area.

The other good was the reception staff who were really friendly and pleasant. Unfortunately, that friendly and pleasant feeling disappeared as soon as we had encountered other staff. Bar and restaurant in particular. It felt like they were all forced to work there. I doubt it would hurt to crack a smile once in a while.

The hotel itself looks very dated in parts even though they completed renovations 6 years ago. Some of those renovations look very dodgy.

The food was really average. Breakfast and dinner buffet were included in the price but the choice was small and mostly uninspiring. Every time I touched a plate I could feel that it wasn't clean at the bottom. I had to stop myself from looking into mugs cause there was always something left unwashed in the corners (really had to live in denial).

The rooms were tiny. We got a family room that has a big bed and a sofa bed. The bed was really nice, big and comfortable (shame I couldn't enjoy it as my son kicked me out of it so had to sleep on the sofa bed). Sofa bed was above average for sofa beds. However, with sofa bed expended there was hardly any room for anything else. When you go skiing there's always a lot of stuff you take with you. And considering they sell it as a family room there's no room for kids to do anything in the room. The worst thing about is that our friends also got a family room at a slightly more expensive rate (12 euros a night cause they have 5 years older kids) and they got a massive room with practically separated areas which gives them enough privacy to at least do something when kids go to bed early. "Unfortunately, the hotel was booked out and there was nothing they could do." This is something I really wasn't happy about.

They also have a wellness and spa which has a few different saunas and a small Jacuzzi. It was a nice way to top the day of skiing. Also, they have a good skies room and ski boots room which includes a hot air drying machine for sweaty boots :)

The prices of drinks and food are close to those of ski resorts in Austria. Considering the facilities included and the quality of ski slopes not sure it's warranted.

There's also a small kids play room, pool room right next to it which is convenient for the parents. Within the hotel there's a table tennis room but that's in what appears to be a not renovated area of the hotel. The room is small and can hardly play it.

Like I said earlier, this could really be a 5 star review but the hotel has a few disappointing things that could be improved.

Room tip: Ask for a bigger room and a view of the slopes.
Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Ch0gi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Erika F, Manažér at Hotel Fis, responded to this reviewResponded 9 March 2019

Dear Ch0gi,

thank you for your review.
The Hotel FIS was built in 1969 as a sports hotel for participants of sports skiing events. It has never gone through a complex reconstruction, we are constantly trying to improve comfort for our guests within the space possibilities, therefore we are also a 3 star hotel. We understand that many things could be improved, some of them are being solved - the last time we have furnished ski equipment with professional ski equipment and disinfection and warming of ski boots so that our guests have all the comfort they expect in the ski in - ski out of the hotel.
We also had a winter terrace that extended our space for breakfast and dinner and for a pleasant seating with a view. We renovated the hotel rooms last year, and we are gradually trying to renovate the sports facilities too. I am sorry that you can not get to your taste, most clients appreciate the delicious food and the friendly staff. Nevertheless, it will be our pleasure to welcome you to our hotel in the future.
Erika Focarova, Hotel Director

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Reviewed 12 July 2018 via mobile

We choose this hotel for family vacation for its location. Hotel is placed in pedestrian zone with no traffic at the edge of forest so the air is nice and fresh on the way to vodopady skok. When you open the window you can smell sharpness of the mountain air. It is around 10-15 min walking distance from train station Strbske pleso.
Where you can find shops and more restaurants. There are many options for light walks with kids around the lake even accessible with stroller and of course many others for more serious trecking. Hotel has a small playarea for children next to reception. Also offers highchair for dining. Breakfast or dinner buffet has good choice and food overall was tasty during our stay. As per hotel room interrior it could use an upgrade. The photos looks better that the accual room but it was clean. There were also small stuff that was broken. Like door lock and wardrobe door. This should be fixed before the room is given to new guests. There was no kettle but we could rent one from reception. Staff was friendly. Overall we had a good vacation. We enjoyed our massages.

Date of stay: June 2018
Trip type: Travelled with family
2  Thank Veronika P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ErikaF-manager, Manažér at Hotel Fis, responded to this reviewResponded 18 July 2018

Dear VB46,

thank you for your nice feedback.
I'm looking forward to enjoying your stay, we are glad to welcome you again.

Erika Fočárová
Hotel director

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Reviewed 4 February 2018

Hotel nice, rooms are ok, SPA great, food is good.
The only thing I do not understand is how is it possible to work in a Hotel located 10 km from Polish boarder and do not speak a word in polish.
Only 2 women in te reception tried to understand what I was saying and cleaning Ladys.
Waiters, barmans, 4 women on te receptions did not even bother to think what i wanted.
Strange in EU. Maybe they do not like polish customers.

Room tip: Aks for the new rooms with te balkony.
Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Jakubpar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ErikaF-manager, Manager at Hotel Fis, responded to this reviewResponded 22 February 2018

Dear Jakub,

thank you for your review.
I am sorry that you feel like you do not speak with us in Polish.
At least 3 colleagues from the reception speek polish fluent, so far we have not seen such a problem. I believe it is just a misunderstanding. We'd like to welcome you again.
Erika Focarova, Hotel Director

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Reviewed 9 January 2018

Renovated hotel, friendly staff, generally very good food, room has new furniture, buffet dinner generally good, some days excellent, some days not very good choices, buffet brekfast generally good, but every day 95 %same, same.. need to change some items, the amount of items enough for 3strar hotel but change will be good.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 1Worldtraveler1EU1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ErikaF-manager, Manažér at Hotel Fis, responded to this reviewResponded 15 January 2018

Dear Worldtraveler,

thank you for your review.
About breakfest - basic breakfast meals are still the same - Guests like our breakfast, and if we change anything, they miss them - but every day is some change (salads, mash, grilled vegetables,...)
We are looking forward to your next visit.
Erika Fočárová
Hoteldirector

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