Pool - clean and 20 m long, sauna area is large, clean and quiet. Rooms - 3*quality, meals are very good. Staff is so kind. Hotel is not near the Pleso, no pavement to ski area. Prices are so high fo accommodation.
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We spent just one night in the hotel. But all was great. We travelled as a small family and were looking for an overstay in Strbske Pleso. Every hotel was sold out... So with last hope early evening we came and got one room (apartment-2rooms). All perfect! Clean, no noise, breakfast, dinner inkl., kids club inkl. animation ( our two kids were super impressed) . For Spa, there was no space in our program, so i cannot judge. The ambience of the hotel is very friendly. Even with kids and quit fullhouse, u dont get to feel it. The restaurant staff is bit reserved but its ok. I prefer to eat and not to be asked permanently after my needs.
All in All ... We would visit the place again.
My family and me stayed there for 3 nights. The family room was next to lift shaft so we felt like on railway station as regards loudness and shaking of room. We were disappointed with dinner menu as it was only about 3 meals and only 1 was vegetarian. Not to say about waiting time in average 20 minutes. And the outdoor jacuzzi on the roof was probably joke....
I am sorry but we somehow expected more from 4 stars hotel....
We were disappointed. This hotel was recommended to me as a perfect 5-star hotel with great wellness.
We travelled as a family (2 adults and 2 small kids) and two our friends as couple.
THe hotel was very clean, nice, staff was nice, but ! We ordered apartman, our friends normal room. Our room was much smaller then room of our friends what was strange as we paid more. Wellness was average, but good. But what was very disappointing was the food in restaurant. We paid for halfboard. Breakfast were good, but dinners were awful, the quality of food was horrible. We were so disappointed about it that this fact ruined our holiday. Maybe we had a bad luck and the chef was ill, or I don´t know what happened. Also service in the restaurant wasn´t good, staff was rude.
Apart from bad food. THe rooms and hotel was clean, other staff nice. I ordered massage, it was good. Location bad, as you have to use car or go on foot quite a long distance when you want to go somewhere.
Nice hotel in a great location - just a short walk from Strbske pleso lake. Spacious and well furnished rooms, large bathroom. Nice wellness with a pool, whirlpool and few saunas. Try the restaurant, the dinner was excellent.
Breakfast buffet was good, too.
Very happy that we chose this hotel. It's perfect overall, there are just small details that could make a lot of difference.
Big plus:
- location - away from everything but still close to Strbske pleso
- wellness - swimming pool, a lot of saunas (5ish different kinds)
- wine bar - BIG shout out to the bartender/waiter - he could teach how to do this job and the wine selection which was enormous and to die for (was not able to decide which wine to choose)
Slight improvements could be made:
- front desk - it just takes too long to check in/check out - an electronic ID reader would help a lot. Also, why are they asking the guests if they had something from the minibar if they immediately call housekeeping to check if you are not lying? I am not making big deal out of it, but not asking is much better IMHO
- restaurant - no vegetarian choice for dinner? really? beef, pork and fish one night, deer, veal and chicken the other? Is it too much to ask for pasta? or salad with some grilled cheese?
