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Reviews (2,339)
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All reviewsoutdoor pooltop floorkitchen tablegreat hoteldirect accessbreakfast roomnice roomcomfortable bedsbusiness meetinggreat breakfastfew minutes walkan early flightnext morninglate arrivalbetween flightsstayed here for one nightconvenient location
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Reviewed 20 June 2018 via mobile

This time I have nothing to report on the hotel or restaurant. I had to go to toalett for the disabled (I am not) in this hotel. I am now here judging the design of the facilities in there. Distance from the pot to paper is at least half a meter too long to reach.

Stayed: June 2018, travelled on business
Thank 2012Esa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionHotelArlanda, Guest relation manager at Clarion Hotel Arlanda Airport, responded to this reviewResponded 3 July 2018

Hi,

Thank you for your feedback!
Sorry to hear that did not like the room that you were staying in.

Warm welcome back to us!

Best regards,
Hanna Ahlström

Guest relation manager
Clarion Hotel Arlanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

Two nights here. Too many short comings here. And taken separately, they night not be overwhelming, but they all combined to make one very unpleasant stay. The worst part was staff attitude about them.
Visit started poorly when no room was available at check-in. Ok, we were a little early, but we were told to wait. We had to ask if they would store our luggage, and it seemed an imposition for them to do so.
When we did get a room, it was small, but adequate and clean, except for the previous guests trash still in the waste basket. Towels were lacking in the room, and we never got a floor mat. Instead we had to use one of the hand towels for the floor. Bed and pillows are much too soft to provide a decent sleep.
Room was not cleaned during the day, in spite of the 'yes, please clean' sign we hung on the door when we went out. It was still hanging on the door when we came back 12 hours later to find the room had not been tidied. Bed was not made, coffee/tea supplies had not been replaced and the towels (left on the floor per instructions for exchange) had not been replaced. At midnight we didn't even bother to inquire about servicing.
More distressing was the lack of water for a couple of hours during the night. Apparently it was turned off in the entire hotel for a 'maintenance issue' but we were again told to 'wait.' This can happen at any hotel, but again, staff attitude showed indifference as they offered little information about the problem or its resolution. Just 'wait.'
Free, unsecured WiFi.
I suspect most guests are there only for one night. The only advantage this hotel has is the location inside the airport, but you walk past one other option on the way to the Clarion.Think I'll try another hotel next time.

Stayed: June 2018, travelled on business
Thank SHVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionHotelArlanda, Guest relation manager at Clarion Hotel Arlanda Airport, responded to this reviewResponded 5 July 2018

Hi,

Thank you for taking the time to give us your feedback!
Can you please send me a email with you contact details so we can get in toutch to see what happend here.

You can send it to hanna.ahlstrom@choice.se, thank you!

Bets regards,
Hanna Ahlström

Guest relation manager
Clarion hotel Arlanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

Stayed for 3 nights for business. The rooms were clean and quite. The shower and linens were very comfortable. The breakfast in the morning was good with the same selection each morning. The conference center was also nice. You can easily take the Arlanda Express to the center of Stockholm in 20 minutes.

Room Tip: Rooms on the side of the airport are surprisingly quiet.
  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionHotelArlanda, Guest relation manager at Clarion Hotel Arlanda Airport, responded to this reviewResponded 5 July 2018

Hi Erick,
Thank you for taking the time to give us your feedback!
Great to hear that you had a lovely stay with us!

Warm welcome back!

Best regards,
Hanna Ahlström

Guest relation manager
Clarion hotel Arlanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

I stayed here as part of a larger group and found it to be a relaxing and plush hotel. Quiet, luxurious room, friendly staff and intriguing views over to the runway (I had a 10th floor room). I also dined at the restaurant on the 12th floor and the food was of a very high quality. Very good overall

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionHotelArlanda, Guest relation manager at Clarion Hotel Arlanda Airport, responded to this reviewResponded 5 July 2018

Hi Alex,

Thank you for taking the time to give us your feedback!
Great to hear that you had a lovely stay with us!

Warm welcome back!

Best regards,
Hanna Ahlström

Guest relation manager
Clarion hotel Arlanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

Beautiful room excellent location excellent customer service beautiful pool outdoor on 3rd floor right inside the airport close to numerous location u may not get an early check in but they lock up your luggage so u can shop while u wait absolutely an outstanding hotel and I'm a picky customer

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Lizzie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionHotelArlanda, Guest relation manager at Clarion Hotel Arlanda Airport, responded to this reviewResponded 5 July 2018

Dear Lizzie,

Thank you for taking the time to give us your feedback!
Great to hear that you are a picky customer and that you were satisfied with us! :

We wish you warm welcome back to us!

Best regards,
Hanna Ahlström

Guest relation manager
Clarion hotel Arlanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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