Large family party of 18 celebrating an important birthday milestone. All meals pre ordered were given over the phone, the lad who took the order was very precise & read all meals back to me - very thorough so at least I knew if anything was wrong, which it was, it wouldn't be his fault.... Straight away advised the chicken & ham pie wasn't available, a bad batch was sent - so obviously not homemade. Not a good start....
We were shown to our tables upstairs to the back of the rooms, and advised the babies in the car seats were to be placed on chairs - due to health & safety issues, hmmm didn't understand really but still complied with this....
One meal was cooked wrong & that person had to wait for their meal as it was the kitchens fault they cooked the wrong meal, mixed up the Cumberland melt with just Cumberland sausage, so that meal was deducted off our bill, rightly so as some of the party had finished eating by the time this came out. We were never asked if everything was ok with meals, never asked if we wanted any desserts & never asked if we needed anymore drinks - we were basically forgotten about & over an hour later our plates were taken.
Now, usually we don't experience a problem when we come here, food is always lovely - as was my dish tonight, the duck in plum sauce, gorgeous !!! But after a few bad experiences with large bookings & being at full capacity they really need to address the staffing issue. If you can't cope, don't take the bookings !!!
My husband paid the bill & spoke to the manager - he, apologised and stated he was embarrassed.
Overall, food is still lovely just not good service for large parties & being over booked.
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