It all started out well until after I asked at check in about laundry, from that point it just went downhill. First the room, great view of the dead sea, nice patio you could sit on and from the room I was in you could see the light of Israel in the distance, picture perfect. Had a little kettle to make hot water, clean room. As all hotels in every place, there is barely any light, they use those tiny things that would normally light up a closet.
Yes, the front desk person said that I could get laundry done since it was not that late of a check-in. I call from the room and someone comes up to say that laundry is closed. When going downstairs I tell the front desk that the person they sent up said laundry was closed, can I just bring it down in the morning. They said yes, I bring it down in the morning they say they cannot take it but has to be in the room, take it back upstairs. I then find out that they cannot just take the laundry out of the room unless I am in the room even though I filled out the form. I just said never mind and was leaving since I had a guide coming to take me to Petra who asked what was wrong. The manger came out and offered to do the laundry now for free and I was so fed up I just said let's get out of here.
Come back from Petra and my laundry is now done but charged around 40 USD for about 6 things, guide pitches a fit and gets my laundry for free.
Food hours also seems to be an issue. I ask what time is dinner, went down and naturally the place is not open yet. Asked what time was breakfast since I was leaving early, naturally the place is not open yet.
No one at the hotel seems to know what in heavens name is going on, yes, no, yes, no seems to be the average. I book a spa treatment which went well at least, received what I paid for, unfortunately my spa lady was Asian and did not speak one word of English so we could not communicate even in sign language which was difficult to say the least.
Go down to the sea and had to ask what the routine was since no one bothered to tell you where it was or what to do with the mud once you arrived. Other travelers who had been before were very helpful to all of us who had never been before.
The balance of the staff was either rude or did not know how to get out of a paper bag open at both ends. Of course, hot water was not available just tepid which seems to be normal in that part of the world.
Would not stay at this place again no matter how clean the rooms are.
- Official Description (provided by the hotel):
- The Dead Sea Spa Hotel was the first hotel built on the Dead Sea in Jordan. Located an amazing 420 meters below sea level on the shores of the world's deepest salt lake in a land rich with biblical history, the hotel after recent expansion today features 265 contemporary, air-conditioned, guest rooms and suites, a spa, fabulous themed restaurants, a Medical Center and sophisticated conference and meeting facilities. The hotels private beach, the largest beach on the Dead Sea, five pools, a children's play area and the Aqua Fun Center set us as the perfect destination for your next family holiday in Jordan. For business trips and holidays, Dead Sea Spa Hotel blends the traditional, natural beauty of the Dead Sea region with modern comfort. Our hotel is renowned for impeccable service and traditional, warm hospitality that brings our guests back to us time and again. ... more less
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- Also Known As:
- Dead Sea Hotel Dead Sea Region
- Dead Sea Region Hotel
- Dead Sea Hotel Jordan
- Dead Sea Spa Hotel Resort Jordan