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Reviewed 31 August 2018 via mobile

It was the most beautiful experience in Turkey and I’m so glad that i was here for one week.
The people from enterteiment was so nice and polite. They made our trip more beautiful and special. They are a very nice team and i am very glad that i met them. I hope i will be back as soon as possible! I will miss this people and this place, fore sure.
The hotel was very clean and nice, the room was very big and also the pool and the beach!
I will mis u guys!!!

Date of stay: August 2018
Trip type: Travelled with family
Thank Iulianna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018 via mobile

It was really fun and relaxing. The entertainment team was great, everybody was nice and polite.
Our rooms were exactly like in the pictures from the hotel’s site and the personal cleaned them daily. We had a nice view from our balcony.
On the other hand, the food was not so good and nither the services. We hadn’t shampoo in our rooms from the first they and we needed to ask a few times for it.

Date of stay: August 2018
Trip type: Travelled with family
Thank Izabela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018

Arrived home a few days ago after two week stay, never again! The hotel looks great on arrival, but sadly appearences are deceiving! It’s 5 * rating is a joke! The restaurant is a shambles! Tables are not cleared and dirty; guests having to stand with their food trying to find a waiter to reset the table. Often resorting to clearing them themselves. Staff haven’t got a clue what restaurant service is! Staff do their best, with ‘white shirted’ management bullying and yelling at them, rather than supporting and training them. We observed regular arguments between guests trying to obtain tables or just becoming frustrated with the poor service. The crockery, cutlery and table linen were regularly dirty; even when replacements were requested. If you enjoy eating with filthy trolleys, stacked with dirty crockery and waiters scraping waste food into buckets lined with plastic bags next to you, this is the hotel for you! The restaurant environment is noisy, dirty and the customer service is horrendous! We tried to rescue our meal experience and paid the additional 10 Euro each to try the Al a Carte restaurants; don’t bother, the food was poor and cold! The pool area has no life guards and hygiene is not a priority for staff. In one day feaces contamination in the pool had to be removed by a brave guest using a paper cup, as numerous reports to staff were not acted upon. Within hours a child then vomited into the same pool and again when this was reported to staff no action was taken! Needless to say we did not use the slide pool again! When any concerns were raised with hotel staff and Thomas Cook rep regarding service, food or hygiene issues they disregarded matters. We gave up in the end! With regard to the restaurant and food issue, we decided to eat at external restaurants to avoid the ‘cattle market’ and try to rescue our holiday. The only area that provided 5* service in the hotel was the Piano bar. Staff here were friendly and gave excellent customer care. The rest of the hotel is another story. We worked hard to pay for this long awaited holiday; it was a great disappointment and Thomas Cook completely mis-sold this hotel as a 5*. Take heed of the negative reviews which have been ongoing for some months; all the issues that they raise are still ongoing!!!

Date of stay: August 2018
Trip type: Travelled with family
7  Thank JayneAK19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

I was here with my family and we had so much fun. The servise was really great. Rooms were wonderfull. Especially the great job of the animations. Austin (60cent) my man.✌ The food taste was really traditional. To delicious.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank gjergji k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

Lovely place. Nice and clean hotel. We had junior suit with lovely sea view. Personal friendly, but not many of them speaks English, but some how we understood each other. Food was nice, big choice of desserts. I would love more fresh fruits and more seafood. Also ice cream was only available at dinner.
Sea is very close. Entertainment every night was fun! We really had great time in Turkey.

Date of stay: May 2018
Trip type: Travelled with family
1  Thank Ilona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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