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All reviews kamelya world family terrace terrace room drinks cocktails super hotel turkey the entire staff family resort air condition beautiful holiday k club hotel area fantastic resort rooms are nice main restaurant cakes spent a week
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Reviewed 22 June 2018 via mobile

What a lovely find. We arrived late but check in was seamless. The cleaning staff here work very hard. It’s so clean in all public places. Hats off to the kitchen crew too. Food was great. Akin in the pool bar needs a special mention, attentive and such a nice guy. We had a beach room which was dated but in an excellent position overlooking the beach.

Stayed: June 2018, travelled as a couple
3  Thank Jennifer I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Refide I, Guest Relation Responsible at Kamelya Selin Hotel, responded to this reviewResponded 23 June 2018

Dear Jennifer,

Thank you for choosing one of Kamelya Collection Hotels.

It is so much a pleasure for us to read such positive comments about our hotel, it's staff and services. We definitely will share all your comments with all department heads and staff. We were proud to host you, and so much motivated by your review. In the nearest future we hope to welcome you again at our resort. We wish you and your family henceforth all the best.

Kind regards,
Uğur Cezan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

We are a family of 5 - 2 adults and 3 children and we took the family suite with 2 bedrooms. Rooms are quite small and one of the bedrooms was totally dark with only a very small window.

Food was below average for Turkish resorts - few selections of meet and side dishes and very repetitive. Deserts were good though.

Be careful what you eat! Two of my three children got enterocolitis. Medical bill was 450 euro for almost nothing.

Awimmingpools and beach are nice.

Room Tip: avoid the family suites
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank RLD R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Refide I, Guest Relation Responsible at Kamelya Selin Hotel, responded to this reviewResponded 22 June 2018

Dear Guest,

Thank you for choosing one of Kamelya Collection Hotels.

We are sorry about your dissatisfaction and definitely will share all your comments with all department heads and staff.

Our facility has ISO 22000 Food Safety Management System, which is certified and certified by an accredited organization. According to this system, all processes from food acceptance to our guests to presentation of our valued guests are controlled (sensory and measurement controls) and controls are recorded. In addition, we take witness samples from all our risky products and send them periodically to an accredited laboratory.

We wish your children to get well soon.
In the nearest future we hope to welcome you again at our resort.

Kind regards,
Uğur Cezan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018

The hotel MUST solve the problem from German and East-Europeans MONOPOLYING the sun-beds at the pool and beach, with laying towels on them before 6 in the morning, and NOT using them before 11-13! This is INSANE, and disrespectful for other guests that’s come to the pool or beach before 9, and every sun-beds are “take” by towels and NOT people.
Spain and Greece had the same problem, they have solved it by banning towels on sun-bed, if you are not laying on the bed.
I was told by the reception that they tried to do something last year, but backed off, because the guest got angry!!!! Seriously, this is NOT god enough. There are so many guests that are complaining about this, and the hotel are afraid to “loose” the returning German and East-European guest, so they let this continue! What about give attention to what other guest are saying about the towel-problem and solve the BIG problem. We (who never get a parasols/sun-bed) want to recommend the hotel and come back, but NOT getting a parasol and sun-bed for 14 days are NOT acceptable. Another problem is that 2 people are using a parasol that can "hold" 4- sun-beds. They use sun-beds to have the stuff on, so it looks like they are in use by persons, just so they can have the parasol alone!!!! This problem “disqualify” the hotel for recommendations and staying again, so unfortunately they lose many guest at the beautiful hotel.

Also tried in 5 days to get the hotel to fix the AC, but I gave up. Every time they just sent a technician and the he just looked and said he would check the technical-system.

The WI-FI does not work acceptable when there are many guest, the need to do something about that.

Room Tip: Garden view, more quiet.
  • Stayed: May 2018, travelled solo
    • Value
    • Rooms
    • Service
4  Thank Bjørg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Refide I, Guest Relation Responsible at Kamelya Selin Hotel, responded to this reviewResponded 4 June 2018

Dear Guest,

First of all thank you for choosing one of Kamelya Collection Hotels.

We want to tell you about our hotel. We provide sunbed services for you next to the pools of 3 hotels and on our beach which has a length of 500 meters.
We would like you to contact us about the sunbeds during your holiday.

We have a central air-conditioning system and it operates independently of the weather temperature. For example, at night this week will be 18-22 degrees.

Your feedback was translated and communicated to the management of the hotel.
We sorry about your dissatisfaction and wish you and your family henceforth all the best.

Kind regards,
Uğur Cezan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

We are the family of three staying currently in the hotel. There are lots of positive things mentioned I'd like to point out some negatives:
1.if you book the hotel through Expedia, be aware that in reality there are no delux rooms in this hotel at least that's what we were told upon arrival. Though we paid for delux room through Expedia website

2. Air conditioners don't work at all. We arrived at midnight and our room was extremely hot when we tried to switch the air conditioner it wouldn't work. When we asked the reception we were told that the air conditioner works from 11am till 11pm which is not true, it does not work at all and the room is really hot!

3. There is a garden parTy with outrageously loud music till almost midnight so be ready that your child might be unable to fall asleep. In our room even earplugs failed to make music quieter, we felt as if we were at the disco club. So if you prefer to fall asleep in a quiet atmosphere this hotel will be a wrong choice.

I hope it was one thing and the following nights will be quiet. I'll update my review.

Stayed: May 2018, travelled with family
4  Thank Marfa_Ivanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Refide I, Guest Relation Responsible at Kamelya Selin Hotel, responded to this reviewResponded 2 June 2018

Dear Ivanna,

First of all thank you for choosing one of Kamelya Collection Hotels.

We want to tell you about our hotel. Kamelya Selin Hotel consists of three parts. These are main building, terrace houses and beach houses. The room is considered deluxe in the categories that are only in the main building.

We have a central air-conditioning system and it operates independently of the weather temperature. For example, at night this week will be 18-22 degrees.

About Garden Party, we provide for you once every 2 weeks and are sorry about your dissatisfaction.

We wish you and your family henceforth all the best.
Kind regards,
Uğur Cezan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

Very last minute week away. Found this hotel and so glad we did. We have been to a few All Inclusive hotels but have never seen such an abundant choice of food to suit everybody including gluten intolerance food. We requested a room change as due to mobility issues I struggled with the shower being over the bath. It couldn't be done straight away but was done as soon as they could and we ended up in a suite. The staff at this hotel are all so pleasant and nothing was too much trouble for them. This is definitely a hotel we would return to and would recommend to friends.

Stayed: March 2018, travelled as a couple
2  Thank LalaBoo68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Refide I, Guest Relation Responsible at Kamelya Selin Hotel, responded to this reviewResponded 9 April 2018

Dear Lala,

Thank you very much for your detailed feedback. We are happy to learn you were satisfied with the most services provided.
Such positive comments give us an inspiration for the further improvements in hospitality.
We definitely will share all your comments with all department heads and staff.

We thank you for choosing our hotel and will wait you again in our hotel on your future trips to Turkey.

Kindest regards,
Uğur Cezan
Kamelya Collection Exclusive Hotels

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