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All reviews cocktail party bajan buffet water sports other guests bbq night overlooking the beach year after year fish two weeks every evening island barbados sea nigel barbecue loungers veranda
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3 - 8 of 574 reviews
Reviewed 8 January 2021

The hotel is very nice but having been locked in our room for a week because of the inability locally to process Covid tests in a timely manner think carefully before you visit Barbados.
We are not thx only ones locked in with no idea when we will be cleared.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank rowleya2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2020

We had a wonderful week here recently. It was everything a hotel/resort should be, welcoming, beautiful, in a great location (the beach is simply perfect), with good food and good service. It is not cheap but we felt that it was reasonably priced given the immaculately maintained gardens and rooms as well as the high ratio of staff to guests. Mrs O'Hara and her sons were very 'onto it', making everyone feel welcome and establishing high standards all round. Nigel and the reception team were really helpful and a great source of good advice on where to go and what to do.

Room tip: Vinca is right on the ocean, above the restaurant but this was never a problem in any way.
Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank 840katharineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Capaldi, Owner at Coral Reef Club, responded to this reviewResponded 8 January 2021

Thank you for your lovely review, we and our team really appreciate you taking the time to say such complimentary things about the hotel and our family's overview. We look forward to hopefully welcoming you back in the future when life is easier for all.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

We were recommended to the Coral Reef Club by good friends and were delighted on arrival to find an attractive room on a beautiful stretch of beach. Unfortunately, children are not really welcome in the restaurant and are forbidden from watching the evening music shows. The hotel are perfectly happy to charge over $2,000 per night for a family cottage but that’s were the welcome ends. The elderly proprietor, Cynthia, seems completely out of touch with how to deal with a young family and opted to rudely ruin our otherwise pleasant evening by asking us to leave when we were quietly watching the singer perform after supper. We expected when she came over to our table it was to apologise for the poor service we had received with our waiter bringing the wrong food order on 3 occasions in the same meal (a complaint we have had to make on several other occasions in our stay so far). Her complete lack of grace has left a sour taste in our mouth and we will certainly not be coming back to this hotel or recommending it to others. It is a real shame, particularly in the current environment, that the mantra of the customer always being right, falls far short in this establishment.

Date of stay: December 2020
    • Location
    • Rooms
    • Service
3  Thank katzathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Capaldi, Owner at Coral Reef Club, responded to this reviewResponded 15 January 2021

Thank you for your review and for your complimentary comments about the welcome you received upon arrival, our accommodation and our beach. We deeply regret that the exchange that occurred with regards to your children that then undid that good feeling. We are a family owned and run business and my mother's intention was really to make you aware of the 2 concerns we have when children run around the restaurant albeit playfully. Foremost it is safety in that they might knock into wait staff carrying heavy trays and the second is consideration for our other diners. It is most unfortunate that the delivery was not sensitive and for that we sincerely apologise. It is sometimes difficult to please everyone in these situations and regrettably we did not find the right balance when passing on the message in this instance. It is never an easy message to receive, particularly if you are having a lovely time and your feeling is that it is unnecessary.

We also regret the poor service you experienced in the restaurant, mistakes like that should not be made and we are sorry our service at that dinner fell short.

We are acutely aware of how challenging travel is in these difficult times, and your family would have made a big effort to travel to Barbados and stay with us at Coral Reef. Knowing this makes it all the harder to learn of your disappointing encounter. Our aim is to make our guests as happy as can be, surpassing their needs whenever possible. We unreservedly apologise and do hope can perhaps understand the intention of our family and our entire team would never have been to make you uncomfortable. If you did choose to return to Barbados and considered staying with us again, we would very much like to hear from you directly as we would be sure to go to lengths to make up for the disappointing experience you had.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2020

We have just returned from the Coral Reef during these Covid times so thought a bit of info may be helpful for other guests:
- Barbados is a great place to go to at the moment. There is no community transmission of Covid on the island, just a few cases of tourists being positive. However they are firm about masks, sanitising hands and temperature taking in Restaurants, bars, taxis etc which is all fair enough
- hotel organised our second test in our hotel room and we had the results in 24 hours. There are a few designated areas in the hotel that you can use in the first 48 hours, including a pool area, garden area and section of the restaurant, which worked just fine
- with regards to the Hotel itself it is a very attractive, colonial style hotel, in the most fab location on the beach. The coral reef is largely dead but has great snorkelling with lots of fish just by the hotel. The beach boys and water sports is very well run and service excellent
- there were a number of things not on as the hotel was so empty - BBQ/buffet - but on the plus side we got into every restaurant we wanted to go to no problem. There was some evening entertainment, but I think atmosphere is tricky when the UK is in lockdown and there are so few guests
- we thought the service was fine in the restaurant, and the quality of the food was excellent. I think face masks don’t help the staff as it is difficult to communicate at times, and you don’t get that lovely Caribbean smile

All in all we had a lovely time, very relaxing, high quality accommodation and grounds, and just grateful to be on holiday

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank allison49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2020

The entire property, both buildings and grounds, is very attractive, immaculately maintained by an army of staff and spotlessly clean. Housekeeping is first rate and our large balcony was as clean as our room. The quality, sophistication and choice of food in the dining room in the evening and at lunch, cannot be faulted.

Some of the staff were efficient, professional and charming; many were surly, lazy and completely lacked initiative. This was particularly the case in the restaurant. Other guests made the same observations to us.

The hotel is situated right on the beach with its soft sand and warm, turquoise water. It looks idyllic. Beware, within a few feet, the sea bed is covered with rocks, which ruins the experience.

The web site still says there is live entertainment five nights a week in the summer and every evening in the winter. We were there in October. There was a singer one night, a man playing his steel drum on another and a pianist on another. You won’t be enjoying the weekly sumptuous buffet and full choice barbecue promised each week but they are still advertised on the website. There is no floor show either. All these things, appearing on the website as they do, form part of the contract between the hotel and the guests and failure to deliver puts the hotel in breach of contract.

At the same time as we were there a group of four couples and their eight children were also staying. They went around in an inseparable pack the entire time, yelling and screaming, dominating whatever space they were occupying and treating the property as if it were their own home. This included the restaurant and terrace area, causing the staff and other guests to comment. It took several days of complaining for the management to get them to behave. Then they moved to the enclosed, rather small swimming pool area where their behaviour was intolerable and again, the staff made unsolicited adverse comments to us about the noise level. Nothing was done. All this ruined our holiday.

Under Activities on the website, parents are requested to exercise consideration for other guests if their children become noisy in the restaurant and to remove them for a short time. Not only were the children of this group allowed to behave like wild animals, but so were their parents.

We won’t return.

Room tip: Ask to stay in, or very close to, the main building.
Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
5  Thank KGJLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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