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NicoleWithNicole
New York City, New York

Appalling

1.0 of 5 bubblesReviewed 5 Feb 2018
Shockingly unwelcome place. We had to wait over an hour (after a very long journey) to check us in due to Heidi checking our reservation. Room was tiny. Beds were uncomfortable. Food was cold for dinner. Very humble breakfast that left us hungry. Heidi, the server and the owner – short and impatient, borderline irritated. Left us with an unpleasant feeling. The place is overpriced and the owner is overly arrogant. Strongly suggest staying in Levi – the prices are much lower and the service is so much better. I want to tell the owners: stop promoting yourself like you are at the level that you are claiming to be.
Date of stay: March 2017
Trip type: Travelled as a couple
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HeidiSirly, Omistaja at Aurora Estate Hotelli, responded to this review
Responded 18 Feb 2018
Hi,

we have asked the Tripadvisor crew to take this review out since it appears not to be accurate.
If someone would be this upset for the service and all, they wouldn't wait a year to write review like this. It states you have visited us last march, 2017.
Anyone who has visited us knows that our breakfast is awesome (which is separately mentioned in most of our reviews), our beds are brand new and high quality and getting a lot of good feed back. Our hotel is new, clean, has maybe smaller rooms, but cute and cozy as written in many other reviews here, Facebook and Booking.com

We are always aware of the guests that arrive to our hotel, we don´t need to check it out for an hr, since we have daily lists of arriving, departing and continuing guests. We have only 7 rooms. Anyway, if I wouldn't have had your arrival info right there, I would´ve found it in 5 minutes from my computer.
We do value all the feed back and reviews and learn from our mistakes, but unfortunately in this case it is not possible since these things you have written is not based on facts, but seems to be an attempt to lower our high rating by someone.

I think Levi is at the same price range, but of course we understand if someone prefers to go there since it has a very different profile and clientele than Ylläs. But gladly we are close by so we can serve in more different ways, clients with different kinds of need and expectation on their holiday.

Best regards
Aurora Estate Crew
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    22 - 27 of 71 reviews
    Reviewed 30 December 2017

    I just loved this hotel:
    cute room design, friendly and helpful staff, delicious fresh food, stunning location by the lake, what an enchanting place!
    My fiance proposed to me as were star gazing in the outdoor jacuzzi, surrounded by snow covered trees, what a dream come true!
    I will never forget this place for so many reasons!
    We had both dinner and breakfast and it was worth every penny, the chef is simply amazing, delicious freshly prepared ingredients, attentive service, such a delightful time!

    Room tip: room with lake view
    Date of stay: December 2017
    • Trip type: Travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    Thank MelanieSophie212
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    HeidiSirly, Owner at Aurora Estate Hotelli, responded to this reviewResponded 1 January 2018

    Dear Melanie,

    Thank you for your review. We are happy to hear that you enjoyed your stay and wish you will visit us again. Also we're happy for your engagement and wis you a long and happy life together.
    We hope to see you again, maybe at your honeymoon or wedding.
    Happy new year!
    Best regards
    Heidi

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 September 2017 via mobile

    The hotel is situated right by the big lake. The rooms are small but neatly organized. The owner was super nice to us and told us about attractions to see when we were staying there. Also she cooks like a godess: I recommend eating dinner in house when you are staying there.

    Breakfast is served on a plate and varys every morning.
    A sauna with jacuzzi can be rented (70 €). The sauna is in a separate building, the jacuzzi is outdoors.

    Date of stay: September 2017
    Trip type: Travelled as a couple
    Thank hotz_michi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 February 2017 via mobile

    We have just returned from a lovely stay at Aurora Estate. The hotel is in a great location right on a frozen lake which is a magnificent viewing point for the northern lights. Really close to the ski resort and a few bars and restaurants. We hired our own car which I would recommend. The owners and restaurant staff were all accommodating and couldn't do enough for you, willing to do anything they could to make your stay great and organised our safari for us. The room was quite small but decorated nicely and really cosy, we even got a view of the aurora from our bed! The food is all made from scratch and it shows, its amazing! We loved the wine too. Everything about this hotel is perfect. The only slight disappointment was the price to use the hot tub and sauna. It's €70 per room and maybe could be a little cheaper then it might get more use. I think most hotels in the area have free private saunas. Other than that we loved our stay and will be back! Holly and Richard xx

    Date of stay: February 2017
    Trip type: Travelled as a couple
    Thank hm10610
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 January 2017 via mobile

    Aurora Estate is located on a big lake near Yllas ski area. However, the location in winter isn't very attractive at first sight. It's just off the main road, on the midst of a (windy) plain. In the immediate vicinity of a roadside cafe, a scooter rental outfit, a gas station and a few other randomly placed houses. Our welcoming at the estate felt as cool as the winter plains! We just got our room key and a few curt instructions what not to do (i.e. smoke on the balcony). Our room was very small (13m), no place to put our suitcases, also due to a big, rustique, wobbly wooden clothes rack (with dangerous points attached to it), that doubled as a cupboard. A chest of drawers, a chair and 2 beds (with synthetic duvets) completed the room. Very low windows (under the eaves), so had to bent to our knees to look outside. Bathroom small, but adequate, with a good shower. Sauna and (much promoted) hot tub have to booked in advance and paid for extra: 70E for 2 persons!! And that on top of the 13m room price of 178E. In the end we decided not to have dinner in the restaurant (although it's featured as good), because of the unfriendly ambience. We experienced the restaurant for breakfast the next morning. A really great view towards the lake, seeing the rising orange, red sun (we had luck: a clear day). Breakfast itself (served - no buffet) wasn't sumptuous. For the 2 of us: half a plate of salad, a bit of omelet with sausages/bacon, a couple of mini croissants and 2 pieces of bread and a small bowl of yoghurt. I asked for a second serving of yoghurt, which clearly wasn't appreciated (but served). All in all, it's an ok place (the design is good, it's clean), but the location is off track: 15 minutes drive to ski area Yllas and 45 minutes to ski area Levi. Not enough value for money, certainly not if you compare it to lively, pittoresque Levi, where you can get more spacious, luxurious dwellings for less money.

    Date of stay: January 2017
    1  Thank Annemarie M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Heidi S, Toimitusjohtaja at Aurora Estate Hotelli, responded to this reviewResponded 11 January 2017

    Hi,

    Aurora Estate is located at original Ylläsjärvi village and the buildings around have been built in an original style, how ever our yard and close surroundings are traditional lappish village style.
    To my first impression you seemed, really happy about the place and everything we we´re talking quite a while at you room after I had taken you there, helping with you luggage. I was telling you all the same things that we tell to all of our guests, including the fact that smoking at the balcony is not allowed because the ventilation system in right above it and also there is two rooms on both sides and if they have open windows, the smoke goes in the rooms. You seemed really happy about everything at your arrival and at the time we were talking by the room we were laughing together.
    Our interior has been greately valued especially the clothing racks, which are part of our community history. Unfortunately we can´t please everyone with our interior solutions, but this far everyones loved it all.
    As you asked of the sauna, it had a booking but as I told you, there was a second time avalable that day later. We do take all the bookings to sauna and unfortunately it´s not avalable all the time, since it is very popular with the jacuzzi.
    That 70€ (for our hotel guests) includes 2 hr private time in sauna and Jacuzzi, heating, cleaning, shampoo, soap, towels, firewood for fireplace and towels.
    I am sorry that you felt that it was unfriendly ambiance, for what we recall our converstions about everythin we´re very nice and we told that we can also tell you about other restaurants at Ylläs area, if you don´t want to eat with us. We don´t expect our guests to always eat with us and are glad to tell about other services in the area too.
    Our breakfast is highly liked too and it´s always prepared as the guests arrive to make sure it´s all fresh. And everythin you can get more absolutely, and as I my self was at the breakfast, I recall asking you if I could bring you something more, as I did the youghurt and coffee as you requested. As you propably noticed we also serve high quality Nespresso coffee at breakfast

    From our place it´s 3 minutes drive (4km) to ski resort. And cross country ski tracks go 200m from us, as the snowmobile track too.
    Levi is a very different type of ski resort from Ylläs yes, and really nice place too.
    Ylläs is more authentic and original and levi is more built Alpine style.

    All and all, I am are sorry that you felt this way and hope that you come and visit us again. Also I am sorry that we didn´t have any idea of your feelings so we could´ve somehow helped at the time you were visiting us.

    Warm regards
    Heidi



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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 June 2016

    I visited this picturesque hotel for one night and it was probably the best hotel experience I have ever had. The overall atmosphere and also the food was so surprisingly good that I just have to recommend this place for everybody.

    Date of stay: May 2016
    1  Thank PiaA703
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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