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Traveller rating
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673
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All reviews creole restaurant reduit beach ti bannane st lucia a garden view room swim up room minute walk to the beach main building all inclusive package rodney bay area pigeon island bars and restaurants pool side large pool restaurant staff plenty of sunbeds rum punch
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Reviewed 1 April 2020

Just returned from seven nights stay at the Coco Palm, Hotel Manager Jean St. Rose should be very proud of his establishment and particularly his staff, who almost without exception made a major contribution as to why this holiday was so enjoyable.
We had a pool view room, well positioned on the second floor in the main part of the building, the room was kept spotlessly clean and had all that was necessary to ensure a comfortable stay.
The bar area is very pleasant whether you prefer to sit at a bar stool or in the more relaxing lounge area, the bar really comes alive when Dwight is on duty !
The real bonus for us here was the food, we got to know the young Chef Nigel quite well, he was interesting to talk to and his passion for cooking showed through. The Lamb Shank was out of this world.
The hotel has an excellent pool ,comfortable loungers with mattresses and plenty of umbrellas for shade. The surrounding gardens are immaculately kept.
It is almost unfair to name individual members of staff, but there were a few who were special to us, Supervisors Genevieve and Sam, Waitresses/Waiters Princess, Patricia, Lise, Shervan, Cyrille and of course "Dr"Garnette for her life saving Ginger Tea. Thank you Ashton on Reception for finding us such a lovely room and to Peppy for helping us with excursions.
We would recommend this hotel without hesitation.
Sue and Paul Bishop

Room tip: We had room 204, it was ideal.
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F Chastanet, Owner at Coco Palm Resort, responded to this reviewResponded 7 April 2020

Delighted you chose Coco Palm!

Thank you for your glowing review following your stay at Coco Palm! Our GM will take enormous pride to share your heartfelt review with our team who made your stay so enjoyable. Most of all, we know such an endorsement will entice future guests to consider Coco Palm for their stay.

With thanks,
Coco Owners, Managers & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2020 via mobile

I always enjoy staying at Coco Palm resort. Close to everything. Very clean resort. Friendly staff providing exceptional service. Very comfortable, just the right size, and great especially for couples!

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank EDavis09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F Chastanet, Owner at Coco Palm Resort, responded to this reviewResponded 7 April 2020

Thank you for choosing Coco Palm for your birthday! Our team take enormous pride in making such occasions truly memorable!

Your perfect score review is much appreciated and our GM will happily share your kind words with our team who will be encouraged to know they helped make your birthday so enjoyable. We also know this platform will inspire future guests to consider spending their special occasion at Coco Palm.

Thank you!

Coco Owners, Managers & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2020 via mobile

Best hotel on the island staff are so friendly and welcoming , facilities are perfect and a few minutes walk to the beach, stayed 5 times so far tried other hotels but always go back to coco palm the staff always remember us and treat us like family ❤️❤️

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Vacationer360320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F Chastanet, Owner at Coco Palm Resort, responded to this reviewResponded 26 March 2020

Thank you for your perfect score in your review following a return to Coco Palm! We are delighted you were made to feel so welcome and chose to return again as one of our valued returnee guests. Our GM will take enormous pride to share your sentiments with our team who we know will be encouraged by your review. Such a personal endorsement will also add credit to what we offer an hopefully instill confidence in future guests considering to stay with us and for that we thank you.

Warm regards,
Coco Owners, Managers & Team





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2020

My wife and I have just returned from 2 weeks of sheer bliss at this hotel, I can't thank them enough for all their help from cleaning the rooms to serving drinks to providing fabulous food to pool cleaning to reception to tour arranging, I could go on and on.
There is one thing that stands out with this hotel and it is the Staff !!! I would love to mention a few of them and hope if I have forgotten anyone that they are not upset because in general I cannot fault any one of them.
Where do I start,
I will begin with the restaurants both of which are fantastic,
Lise, Princess, Curline, Patricia, Pamela, Shervan and many more.
The Bar: Dwight, Christian, Lance, sorry can't remember the others names.
Reception: Numerous people but particularly Claudine. and Peppy.
We have visited a good number of 5 star hotels in various parts of the world and can safely say that they could learn a lot about how to look after their clients from this hotel and one thing is for certain we will, god willing, be back next year!!
Can't Wait !!
Love to you all xxx
Lynn & Ken
Date of stay: March 2020

Date of stay: March 2020
1  Thank kenlynn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F Chastanet, Owner at Coco Palm Resort, responded to this reviewResponded 26 March 2020

Thank you for choosing to stay at Coco Palm for your recent fortnight holiday in Saint Lucia. We are delighted to hear you enjoyed your stay and took the time to share your sentiments on this platform. Our GM will be delighted to read your kind review with the team who made your stay so enjoyable. We pride ourselves on the service we offer and are happy to hear you appreciated all our effort. We trust your review will inspire future guests to consider Coco Palm from your persona experience. Stay safe and we look forward to welcoming you back as one of our valued returning guests.

Warm regards,
Coco Owners, Managers and Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2020

Fantastic stay again at Coco Palm, 3rd time here. The hotel is beautifully kept, the gardens, pool and surroundings are immaculate, the rooms are so well kept, the housekeeping was fantastic. The pool is my favourite ever, good for swimming but also has a big "shelf" to sit in shallow, warm water, awesome! Great sunbeds too. The restaurant is so well run, the staff so attentive (and fun) and the food is amazing. We were on the all inclusive package which was totally worth it. The bar is great with, excellent choice of drinks and so many cocktails served by lovely, friendly staff. The staff - the best staff ever, a lot of them have been there for many years, one of the main reasons for returning (big shout out to Lise) - it is a locally owned hotel which gives it a family feel but also so, so professional. They are like family and treat you as such, so caring and thoughtful. We were there as coronavirus was starting to get serious in UK which was obviously going to affect the hotel and staff with bookings but they were amazing, ensuring guests were sat apart for meals, but so subtly done we didnt realise for a couple of days! They constantly cleaned everything, hand sanitiser readily available. Great sunbeds. Very short walk to the lovely beach and in the centre of Rodney Bay but you wouldnt know it as so quiet. Near to supermarkets and some lovely shops as well as locals selling their wares. Cannot recommend it highly enough, will definately be back!

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank Sylvia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F Chastanet, Owner at Coco Palm Resort, responded to this reviewResponded 26 March 2020

Thank you for your perfect score review following your return visit to Coco Palm which means a lot to all of us. We appreciate you taking the time to highlight what we offer which we know will encourage future guests to consider Coco Palm for their holiday.

Our GM will share your kind sentiments with our team who are inspired by such positive review reassuring their efforts have been appreciated. We are happy you felt our team were subtly making the difference to instill confidence as Corona was starting to become aware. We are happy to hear you are considering to return for a 4th time as we will need your support now more than ever to come through this pandemic.

With thanks,
Coco Owners, Managers & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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