We were really looking forward to our stay at this historic hotel, we booked to stay here as it was my fiancé birthday.
On arrival the receptionist was on the telephone for quiet a while, we appreciate that calls have to be taken however there was no apology for our wait. We checked in and filled out the appropriate paperwork but there was no explanation with regard to a separate piece that the receptionist cut off, so that was left on reception initially. We were given the room key, we were not told where to go, when we eventually found the room it was not made up, dark and cold. I think goldie locks had been in there. We went back to reception and explained the situation, again, no apology! We were then given a different room and this time we were told where to go as we commented that we were not told the first time. We got to the new room, which on first impression looked nice BUT it was freezing, even though the radiator was on at first, it went off after a short time so we had to use the plug in heater that was in the wardrobe, so not an ideal start to our stay.
We had asked the receptionist to book a taxi for 7pm, we went to reception at this time and waited for 10 minutes, but no taxi arrived, the same receptionist was still on duty and whilst we appreciate it's not the fault of the hotel we had to ask the receptionist to give the taxi firm a call, surely she could see that we were waiting and we would expect that she would chase up the taxi as a matter of course, seems quite unprofessional for such an established hotel.
Just a note on breakfast, no glasses for juice, had to ask for them, the orange juice had run out, not refilled . No hot water for tea, had to ask for some. The breakfast was self serve with the usual breakfast items and also vegetarian sausages, which were in front of the meat sausages and bacon, to get to the bacon you had to reach over the sausages meaning the veg sausages were getting bacon fat dripped on them, not good for vegetarians surely these should be by the beans, mushrooms etc
Overall this was very disappointing and has left us feeling let down on what was a special occasion.