We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Autograph
US$675
View deal
TripadvisorUS$675
Booking.com
PricelineUS$675
Expedia.comUS$675
Hotels.comUS$675
Orbitz.comUS$675
View all 16 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,095)
Filter reviews
1,095 results
Traveller rating
747
212
78
28
30
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
747
212
78
28
30
Show reviews that mention
All reviews trellis bay pig roast virgin gorda casual restaurant washer dryer plunge pool north side ferry ride jost van dyke private beach turn down service boat charter water taxi water trampoline free ferry our honeymoon beautiful property
Selected filters
Filter
Updating list...
1 - 6 of 1,095 reviews
Reviewed 5 January 2021

Understanding the times we are in, this review is not meant to "complain" but rather it is meant to inform others who may be considering travel to this resort in the near term.

We realize we are very fortunate to be able to travel to this wonderful location and spend the time relaxing. We are appreciative of that fact and also very appreciative of the men and women working at the resort making our trip possible.

From a COVID safety perspective we felt 100% safe at all times. All staff wear masks and there is hand sanitizer available everywhere. Safety protocols are followed very closely.

Let me begin with items completely outside the control of the Resort. The BVI government regulations to enter (as of the date of my travel, late Dec 2020) are stringent. The hotel clearly explains all of this on their website as well. At a high level - PCR test before arrival, uploaded to a gateway, $175 fee per person, testing upon arrival, GPS tracking, mandatory quarantine in your room until you get the results of your arrival testing. Now here is where it gets a bit "difficult". The arrival test is done at the airport (EIS) and you are told the results take "about 24 hours". What happened to us was that my family received their results in about 18 hours - which was great. However, somehow my results, with a test taken at the exact same time, took well over 24 hours - they took almost 48 hours. What that meant was that everyone was stuck in our room for 2 days. Again, 100% not the fault of the hotel - but be aware of this possibility. Also, arrival day is considered "Day 0" - you need another test on Day 4 (which is actually physically Day 5). That test is taken completely on the other side of Tortola - so plan on your morning of Day 5 being taken up with testing and travel back and forth from Scrub to the hospital and back to Scrub. After you get those results (took about 23 hours) - you are then cleared to leave Scrub and explore the BVI as you desire. Again - just explaining the rules and the actual timing we experienced. AGAIN, NOT WITHIN THE CONTROL OF THE HOTEL.

The hotel reopened on December 1 (per the website) and it's obviously shaking out the kinks and attempting to get back to operating standards that one would expect from a luxury resort after being closed for 6+ months. They have a new General Manager (Michael) who was just himself coming out of mandatory quarantine during our stay - he seems to be exactly what this resort needs.

The small things we noticed changing over the course of our stay gives me great confidence. Towels left on pool chairs for over 24 hours early in our stay were removed and picked up within minutes, pool chairs were reset and aligned, staff became more engaged, physical work and repairs began to take place across the island, etc. It definitely seems as if the new GM and his team are making immediate impacts.

Although the website notes the resort is fully operational, with all dining and activities, that isn't exactly the case. I completely understand the times we are in, and the impact it has had on travel, however the resort should be more transparent.

I understand (given the travel protocols) they had last minute cancellations - and that MAY have impacted the opening of certain dining options. There was 1 restaurant open (Donovans Reef) for Breakfast, Lunch and Dinner. Given the quarantine requirements I described earlier - you cannot leave the resort for at least 6 days - having 1 restaurant (the pool bar essentially), with 1 menu, for 6 days just doesn't work.

Now, this is where Michael (and the Chef) really helped - they did everything possible to accommodate meal requests and ordering "off menu" - to the point of offering to go to town and buy ingredients if they didn't have them on site. That made a HUGE difference - and was very much appreciated.

From an activities perspective - there were really none available. No watersports, no sunset cruises, etc. The pool at the North Beach while "open" - hadn't been cleaned and is in need of some repair. The chairs were not organized on the beach and the beach had most definitely not been combed or set up at all. There were also no towels available (good thing we brought our own). About 40 minutes after we arrived at North Beach, one staff member arrived (who was clearly not pleased to be there) to "open" the beach bar. Again, I can understand the hotel just coming back after being closed - but be transparent about it, don't have your website say you are fully operational when that isn't the case.

We were upgraded to a Villa after booking a suite (as it seemed the very few other guests on property were as well) - which was a very nice surprise - we are Marriott Titanium members - so not sure if that is what did it or if the other areas of the hotel were just not "open" at this point.

The Villa we were assigned, "The Pool House", was a two bedroom villa with a plunge pool overlooking the resort pool, and the ocean. The views anywhere on the island are breathtaking and even moreso from any area of the Villa. The Villa is in need of some basic repair (some lights not working, shower head in master bathroom was broken throughout our stay, lights in the pool were hanging off, paint peeling and cracking, etc) - again all little things that one would expect not to see in a luxury resort.

Let me be clear - we had an absolutely wonderful time, in a beautiful place that is doing its best given the current circumstances.

We cannot wait to return and experience the resort when it's fully back on its feet. Having suffered massive damage from Hurricane Irma only 3 years ago, an ownership change, to now facing a global pandemic the resort has been through a lot.

As I noted earlier, having met Michael and his leadership team (Dornelle - his Asst GM) - I am fully confident they will have the operation fully up and running to the standards all guests would expect in very short order.

We are already looking forward to our return!

Room tip: There isn't a bad view anywhere.....
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank thomaso198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DORNELLE HAZEL, Other at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this reviewResponded 29 January 2021

Dear Thomaso198,

Thank you for sharing such detailed feedback. We sincerely apologize for the experience you had during your stay in the BVI and our resort. As we continue to work through and find ways to make life easier on our guests, I happy to report that the BVI protocols are working more efficiently which allows us to better plan our operations and ensure that our guests have the best experience during their stay.

Nevertheless, thank you for being understanding during your time with us and we hope to welcome back you and your family to our beautiful property when the pandemic is over so we can create awesome Bonvoy moments!

Continue to remain safe and well!

Kind regards,

Dornelle
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2020

We were on the catamaran trip sailing the BVI and when the next stop was determined to be Scrub Island I checked the resort's website and found the Beach BBQ to be that evening. The resort itself is enchanting, very well and professionally managed. The organization of this beach event was excellent. After having a glass of wine in the hotel main area, open-air vans would take guests to the beach on the other side of the island. Food was great, entertainment was fabulous, we had awesome time!

Date of stay: December 2019
    • Service
Thank MA_Fox2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DornelleHazel24, Ag. General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this reviewResponded 17 June 2020

Dear MA_Fox2001,

Thank you for sharing such an amazing feedback. It is always delightful to hear great things about our resort and the memories it created for guests, such as yourself.

Hope we can invite you back very soon to enjoy our North Beach Festival once more and everything else our beautiful resort has to offer!

Until then, continue to remain safe and well!

Kind regards,

Dornelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2020

Our recent vacation in the BVI was to be for a couple of weeks and although it was cut short due to the Covid-19 crisis, we were fortunate enough to spend 5 fantastic days/nights at Scrub Island Resort.
From our welcome on the dock when we arrived right through till we got off the ferry to fly to the next island, our party of two couples thoroughly enjoyed ourselves. After handing us a drink upon arrival, loading the cart with our bags, we were whisked away to our lovely villa complete with a spectacular view!
The staff were all very warm and friendly .. helping to ensure our stay was the best it could be. Our check-in was seamless and above expectations. Some staff went above and beyond. There are 4 different rest/bars all of which provided excellent food .. even the poolside food. There are two separate sides to the island .. one close to the marina which is more active c/w with beach and pool and the other much quieter side but also with a beach, pool and bar. There isn't a bad view around the island The terrain of the island also provides for some great hikes and even better views for those looking for some exercise.
We are all looking forward to our return next fall.

Date of stay: March 2020
    • Location
    • Rooms
    • Service
Thank Doug K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DornelleHazel24, Ag. General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this reviewResponded 10 April 2020

Dear Doug K,

Thank you for sharing such an amazing feedback. It is always delightful to hear great things about our staff and how they went above and beyond to create lasting memories for our guests, such as yourself. We are sadden that Covid-19 shorten your stay but what is most important to us is that you and your family are safe, healthy and well.

We look forward to welcoming you back and creating more Bonvoy moments!

Continue to remain safe and well!

Kind regards,

Dornelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2020

One of my favorite hotels in BVI’s. The staff is friendly and helpful. The hotel itself is beautiful - nice beach, numerous amenities, and good food and drinks. A great experience, would definitively stay again.

Date of stay: March 2020
Thank Anahid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DornelleHazel24, Ag. General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this reviewResponded 30 March 2020

Dear Anahid,

It is always great to read and hear about guest's experiences and we are grateful that you shared your recent experience with us. We can't wait to welcome you back in the near future.

Thank you for choosing Scrub Island Resort Spa, & Marina Autograph Collection.

Kind regards,

Dornelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020 via mobile

Scrub Island Resort is an amazing place. The room was immaculate and overlooked Trellis Bay.

Getting to Scrub Island is easy ONCE you get to Tortola. The five minute ferry ride runs every hour.

The food options are limited, but provided excellent fare. They have a small deli/convenience store which was helpful.

The one gripe I had was that the staff were hit or miss. Most of the restaurant staff were very friendly and pleasant. However, there were numerous staff at the resort who looked less than thrilled to be there. On the other hand, certain staff aren’t receiving tips given by guests (more to that story supposedly).

Overall, our experience was great but could have been phenomenal had the staff shown the desire to be there.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Iamjohnadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DornelleHazel24, Ag. General Manager at Scrub Island Resort, Spa & Marina, Autograph Collection, responded to this reviewResponded 4 March 2020

Dear lamjohnadams,

Thank you for sharing your recent experience with us. As we strive to provide excellent service, one of our areas of focus is to continue creating an environment where staff and our guests are thrilled and happy. This then allows our staff to create moments and memories for all guests.

We look forward to welcoming you back to our beautiful shores in the near future.

Kind regards,

Dornelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews