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“Lovely restaurant & staff ”

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The Topiary Coffee Shop
Ranked #4 of 4 Quick Bites in Hawarden
Restaurant details
Reviewed 7 March 2018 via mobile

I visited the garden centre last month, as I do regularly. & always pop in to the restaurant for either a meal or just cake & coffee. The ladies work very hard, especially as sometimes you can see they are short staffed. Always polite & helpful. I’ve got to say I’m shocked to see some of these bad reviews, some of them (the personal attacks on how the staff look) are really nasty & uncalled for. I hope they’re looked into by management as my guessing its personal rather than having a bad experience at this restaurant. I’d recommend this restaurant to anyone, & would hope people can see through this poisonous persons personal attacks on staff.

Date of visit: February 2018
Thank cathylou87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leanne H, Public Relations Manager at The Topiary Coffee Shop, responded to this reviewResponded 30 August 2021

Thank you so much for this lovely, positive review, it is greatly appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (27)
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6 - 10 of 27 reviews

Reviewed 25 February 2018

I popped in for lunch during the week and was queuing up when a customer in front was returning a baked potato because it had cheese on, apparently she had asked for a plain potato. The manager then preceded to argue with her at the till point shouting at the customer and belittling her. Everyone in the queue could see and hear this and the customer looked shaken and embarrassed. I there and then decided that myself and 12 friends would not use this place as our regular ladies lunch venue. RUDE RUDE RUDE! To make it worse it appears the customer had an intolerance to cheese, so not only was the manager arguing a point of dairy accuracy ( she told the customer it was butter not cheese on the jacket) she is happy to ENDANGER PEOPLES HEALTH! I

Date of visit: February 2018
Thank TheGreyPound
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leanne H, Public Relations Manager at The Topiary Coffee Shop, responded to this reviewResponded 30 August 2021

We would appreciate the opportunity to discuss this with you if you could send your contact details to us: info@klondyke.co.uk

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Reviewed 22 February 2018

I often revisit local places and this place pops up quite often in my travels. The service you receive depends upon which staff are working. The rule of thumb is this: The new staff and deputy Supervisor are working you'll get a good service and atmosphere. The Older Supervisor and established staff are on, you get poor service ( unless they know you) and the atmosphere is miserable. The standard of coffee differs depending upon who serves it ( I recommend you always have Dawn make your coffee if she's there) It's a lottery as to the standard of bakery, scones range from palatable to dry and inedible. The place has a lot of potential but needs fresh eyes running it.

Date of visit: January 2018
Thank VoiceOfFlintshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leanne H, Public Relations Manager at The Topiary Coffee Shop, responded to this reviewResponded 30 August 2021

Thank you for your review. We would like the opportunity to discuss these points in more details with you and would be obliged if you could forward your contact details to us: info@klondyke.co.uk

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Reviewed 11 February 2018

My friend and I went in for breakfast and both ordered a vegetarian breakfast, and asked for the fried egg to be changed to a poached egg. Nick on the Till deferred to her manager behind her who didn't even bother to turn around and acknowledge us and just said no. Now I know the only fixed meal is the early bird breakfast. I have regularly been going to Daleside nursery for over 40 years. But will now no longer spend my money on food in that cafe. The staff are rude and don't accommodate you unless they class you as a " regular "

Date of visit: February 2018
Thank Flip F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leanne H, General Manager at The Topiary Coffee Shop, responded to this reviewResponded 12 February 2018

Thank you for taking the time to tell us about your recent visit to our restaurant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer which is clearly not what you have received; therefore your feedback is very important to us. Please rest assured we take feedback very seriously and ensure measures are put into place to address problems and prevent future occurrences. We appreciate you sharing your comments and hope that you will give us the opportunity to better serve you in the near future.
We have received an e-mail from you also and this has been passed to our catering manager who will be in touch to discuss this matter with you.

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Reviewed 10 February 2018 via mobile

Always busy with lovely meals on offer from cooked breakfasts to roast dinners.
The scones are to die for

Date of visit: February 2018
Thank DorsetSusiew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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