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Reviewed 16 September 2019

The Dafam passes for the best hotel on the beautiful island of Ternate, and it may well have been great when it opened.

However, time has taken a heavy toll. While the rooms are a nice size and provide in theory, everything you'd need for a comfortable stay, everything feels old.

The carpets everywhere are threadbare, smelly and dirty.
The towels are old.
The bathroom fittings are falling to pieces.
There are mosquitoes everywhere.

It's clear that the hotel is worn out for a reason: on weekends, they have promotions to attract families looking for a good time and to enjoy the pool and they're very successful at filling rooms up. The pool and breakfast areas get crowded and there is a huge mess.
The fact that the whole place lacks maintenance makes things worse.

As for the staff, their attitude differs considerably, mostly along age lines.
The young enthusiastic staff at housekeeping and front desk try to be helpful. So do the people who are given the thankless task of keeping the pool clean (many guests go into the the water fully dressed).
The older staff clearly feels entitled and couldn't care less.

On the whole, this was a rather disappointing experience. If you must stay, avoid the weekends when it gets way too crowded.

Room tip: If you must stay here, avoid the weekends when it gets way too crowded.
Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank SG71
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WaliNursasidi, Manajer Umum at Bela International Hotel, responded to this reviewResponded 17 September 2019

Dear, Valued Costumer.

We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve the quality and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate.

We strive to provide a better service to the guest and we would like to apologies for your inconvenience caused during your stayed, We have shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment.



Wali Nursasidi

General Manager
Grand Dafam Bela Ternate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

Hotel is very average, it needs maintainance. Some rooms don't have a refrigerator. The food and drinks are very expensive! Breakfast is ok, don't come too late because you will find empty plates. Swimmingpool is ok. Staff manager is very nice.

Date of stay: March 2019
Thank Tigele
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WaliNursasidi, Manajer Umum at Bela International Hotel, responded to this reviewResponded 5 September 2019

Dear, Valued Costumer.

Warmest greeting from Grand Dafam Bela Ternate


We would like to thank you for your constructive critics to our facilities and it is one of our priority as management to improve our product and services to meet exceed guest satisfaction. We have been starting to fix our product quality, We hope on the next visit the atmosphere it would be better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2019

The best hotel in Ternate City, with extraordinary natural scenery. The entry access is facing the sea landscape which every morning presents the beauty of the rising sun. The receptionist is friendly and always smiles at guests. The room is clean and comfortable to rest after a full day of activities. #batulocalguides #lestguide

Date of stay: September 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank br14n1m4g3s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WaliNursasidi, Manajer Umum at Bela International Hotel, responded to this reviewResponded 5 August 2019

Dear. Value costumer.


We would like to thank you for your comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation. We are waiting for your next visit .


Best regards,

Wali Nursasidi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2019 via mobile

Summary:
They allow us early check in (10 am) which we appreciated

Dirty room (towels, bed sheets, with visible stains, dusty floors, rusty bathroom knobs, unpolished toilet and sink bowl)

Service sucks (we asked a towel change and it took me 2 calls and an hour of wait)

We asked for a bucket of ice, and it came only after 2 calls and an hour of wait

Breakfast is so so..

wouldnt stay there again, would find a cleaner hotel

Date of stay: April 2019
Trip type: Travelled with friends
1  Thank ardyany
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, General Manager at Bela International Hotel, responded to this reviewResponded 23 April 2019

Dear. Mr/Mrs. Ardyany.


Warmest greeting from Grand Dafam Bela Ternate

We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve quality product and service and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate.

We strive to provide a better service to the guest and we would like to apologies to Mr/Mrs. Ardyany for your inconvenience caused during your stayed, We shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment.



Wali Nursasidi

General Manager
Grand Dafam Bela Ternate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2019

This hotel is good for Ternate and has a good view. But the staff not helpful. They gave room with totally no view. Many cockroaches in the room. Many mosquito every evening and at night. Staff not good work for clean rooms, because we found in be room some clothes from the last guests.

Date of stay: March 2019
Thank MARINELL Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, Manajer Umum at Bela International Hotel, responded to this reviewResponded 14 April 2019

Dear, Mr. & Mrs. Marinell Z


Warmest Greeting From Grand Dafam Bela Ternate.




We would like to thank you for your valued comment and We do apologize for your un convenience experience during your stay at Grand Dafam Bela Ternate.
The management will do improving to provide a better service to our guest and it will be first priority to improve our product in order to meet with guest expectations. We will retrain our team to the cleanliness standard of services to avoid the same experience to you or others guest.

One again thank you very much for your stay and should you have any query in the future please do not hesitate to call us at any time.



Wali Nursasidi



General Manager
Grand Dafam Bela Ternate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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