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4 - 9 of 215 reviews
Reviewed 2 August 2019

The best hotel in Ternate City, with extraordinary natural scenery. The entry access is facing the sea landscape which every morning presents the beauty of the rising sun. The receptionist is friendly and always smiles at guests. The room is clean and comfortable to rest after a full day of activities. #batulocalguides #lestguide

Date of stay: September 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank br14n1m4g3s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WaliNursasidi, Manajer Umum at Bela International Hotel, responded to this reviewResponded 5 August 2019

Dear. Value costumer.


We would like to thank you for your comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation. We are waiting for your next visit .


Best regards,

Wali Nursasidi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2019 via mobile

Summary:
They allow us early check in (10 am) which we appreciated

Dirty room (towels, bed sheets, with visible stains, dusty floors, rusty bathroom knobs, unpolished toilet and sink bowl)

Service sucks (we asked a towel change and it took me 2 calls and an hour of wait)

We asked for a bucket of ice, and it came only after 2 calls and an hour of wait

Breakfast is so so..

wouldnt stay there again, would find a cleaner hotel

Date of stay: April 2019
Trip type: Travelled with friends
1  Thank ardyany
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, General Manager at Bela International Hotel, responded to this reviewResponded 23 April 2019

Dear. Mr/Mrs. Ardyany.


Warmest greeting from Grand Dafam Bela Ternate

We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve quality product and service and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate.

We strive to provide a better service to the guest and we would like to apologies to Mr/Mrs. Ardyany for your inconvenience caused during your stayed, We shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment.



Wali Nursasidi

General Manager
Grand Dafam Bela Ternate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2019

This hotel is good for Ternate and has a good view. But the staff not helpful. They gave room with totally no view. Many cockroaches in the room. Many mosquito every evening and at night. Staff not good work for clean rooms, because we found in be room some clothes from the last guests.

Date of stay: March 2019
Thank MARINELL Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, Manajer Umum at Bela International Hotel, responded to this reviewResponded 14 April 2019

Dear, Mr. & Mrs. Marinell Z


Warmest Greeting From Grand Dafam Bela Ternate.




We would like to thank you for your valued comment and We do apologize for your un convenience experience during your stay at Grand Dafam Bela Ternate.
The management will do improving to provide a better service to our guest and it will be first priority to improve our product in order to meet with guest expectations. We will retrain our team to the cleanliness standard of services to avoid the same experience to you or others guest.

One again thank you very much for your stay and should you have any query in the future please do not hesitate to call us at any time.



Wali Nursasidi



General Manager
Grand Dafam Bela Ternate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2019 via mobile

first of all the room is far from clean!
dust here and there! old carpet!
if you are alregic to dust, the you should avoid this hotel!

but the food ordered from room service is okay!

breakfast is average!

hotels staff gave me the wrong key when i checked in. and took me 30 menutes plus to enter the room!

well, it is just another hotel!

Date of stay: June 2018
Trip type: Travelled with family
Thank Almakhsus P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, Manajer Umum at Bela International Hotel, responded to this reviewResponded 3 April 2019

Dear, Mr. Almakhus P

Warmest greeting from Grand Dafam Bela Ternate

Firstly we would like to thank you for you stay with Grand Dafam Bela ternate during your visit the island and thank you very much that you have shared your experience to us, this is one of our focus as management to improve quality product and service and we will do our best to provide an excellent service to every guest stay with Grand Dafam Bela ternate.

We strive to provide a better service to the guest and we would like to apologies to Mr. Almakhsus for your inconvenience caused during your stayed, We shared this to our team to make sure this will not happened in the future. Staff training and maintenance has been continued addressed to all of our room and once again we would like to thank you for your constructive comment.









































































































































Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2019

This is not my first time staying at this hotel. The GM are very helpful and humble. Bapak Azy is also helpful and also Bapak Jabir. They Booked well my room. I like staying here since the AC is cool, the room is clean, only the net connection is a little bit problem. But for all is good. Noted for all the concierge mas iwan and mas Saiful are helpful, Mr. Anu Bakar should be trainned again as FO not suitable also mbak Wina should traiined again. But Mbak Claudia as trainning student is very good in handling quest. Bapak GM should improving Human Capacity there. But for room is excellent. I will come back again

Room tip: Pool view is better
Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank oetami
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Dafam B, Manajer Umum at Bela International Hotel, responded to this reviewResponded 26 March 2019

Dear. Mrs. Oetami.


Thank you very much for your value comment and it would be our priority to provide excellent service to meet with the guest expectation. We strive to provide a better service to every guest staying at our hotel and thank you very much for the review have given to us and we will share this to our team to always providing a best service for you and every guest staying with us. We are continuous improving our product quality and services to provide a good experience for our guest by daily project maintenance and training.
Should you have any further question or inquiry for your future visit please do not hesitate to contact us at any time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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