We have visited this hotel during our winter break between Christmas and New Year. We have booked a family apartment, which was spacious and comfortable but it was clear that both the room and the hotel are visibly worn and in need of renovation.
We were pleasantly surprised by quality of the "a la carte" dinner menu, prepared by the French chef who was very forthcoming and has personally delivered the dishes to the table.
Unfortunately, we were unpleasantly surprised by many more things. Our impression upon departure was that the hotel management prefers "quick money" to seeing its guests return.
Why? Because every single request that we had was turned down:
We asked for lactose-free butter or margarine for breakfast because my wife and daughter do not tolerate milk. The answer was: No, we don't have that.
We asked if we can have half-board, willing to pay the price increase. The answer was: No, that is not possible.
We asked for chamomile tea for dinner (price: 2,80 eur ), which was served for free for breakfast. The answer was: No, breakfast teas cannot be offered for dinner.
Because we booked 26-30 Dec, which the hotel initially confirmed and later changed to 27-31 Dec, we asked whether we could leave on the 30th, and keep the extra night for another stay in 2020. Knowing that it has our money in the pocket (we paid full amount in advance), again, the answer was No.
We definitely will not return to this hotel.
If you are looking for a hotel with welcoming attitude and friendly atmosphere, do not choose Hotel Golfer.