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3 - 8 of 38 reviews
Reviewed 27 June 2019

Check in took a lot of time when I arrived at 1.00 am. Found things a bit difficult at beginning. Would have appreciated a little tour to explain the access to spa etc. Only found the route from bedroom to spa without going via reception on day3. Despite asking for a list of treatments in English it was only on day3 that I was given one.

That was the negative but the positive far outweighs the negative. Bedroom was very comfortable , food was excellent., dining room was quite formal with pianist at weekend, but you could opt to eat on the terrace. Tea and strudel served in afternoon .
Spa was great. The staff were terrific. Really well looked after in spa even although the girls did not speak English . Access to aqua park direct from hotel.

In front of hotel was a lovely little park, great for walks. I will definitely return.

Date of stay: June 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Rosemary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 August 2018 via mobile

The hotel offers great spa facilities and staff. The food is good not great. The apartment offers the best furnitures and the bed is wonderful. The bathroom is big and comfortable. The only minus is the staff that can not communicate in English.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank arikmilky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 May 2018

Thats all he was able to write concerning the whole Pallace in such indeed poor language manner?!

Royal Pallace is the very and ultimate treasury of the furniture and interior styleas well as the spa in Slowakia - thats a fact without any doubt.

Problematic will be find the surrounding area of the whole small city, there is to see a sensible lack of investmens to the infrastructure, nevertheless its bread and butter of the municipality government, disregarding the presumably strangled mints of all slovak communes except the capitol. Well, thats politics yet but a "western" guest has therefore and that´just it to be silent at least.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank osusky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 March 2018 via mobile

Pros: brand new 5* hotel

Cons:
- hard to find main entrance. Moreover, no navigation directions on the website
- room was too cold ... moreover, staff could not help it
- hotel’s slippers were in only one size - 45. Toooo big for most people, especially for women. The staff could not help it
- no direct parking places . “Reserved” parking plac, in 100m distance from hotel, was totally full ... but cars belonging to local people

... to be continued ....

Date of stay: March 2018
Trip type: Travelled as a couple
3  Thank PeterS12578
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Veronika B, Manažér at Hotel ROYAL PALACE, responded to this reviewResponded 12 April 2018

Dear guest,

thank you for your comment. However we respect all the comments of our guests and suggestions how to improve the hotel services, we kindly ask you to avoid an incorrect informaiton for another guests. Web site „therme.sk“ is an official site of Slovak Spa Company Turcianske Teplice, it means, this is not an official web site of the Royal Palace Hotel. Our web site (under the domain „royalpalace.sk“) is supposed to be active by May 19th. It will contain all important information. The room temperature was set up to the level of 23 degrees Celsius during your stay. Our hotel manager made proof by using of thermometer immediately. Unfurtunately, your comment relating to the parking is true. Hotel is situated on pedestrian zone. Because of this fact our guests must use the car park close to Spa Aquapark, 100 m from the hotel. There is a hotel bell boy available to park the car and assist with a baggage at guest´s disposal. The situation with the car park will be solved with the representatives of Municipality of spa town Turcianske Teplice at present. Hopefully, this ambiton will be succesful.

Best regards

Hotel Management

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Reviewed 4 weeks ago
Google Translation

Date of stay: January 2022
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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