Pros: brand new 5* hotel
Cons:
- hard to find main entrance. Moreover, no navigation directions on the website
- room was too cold ... moreover, staff could not help it
- hotel’s slippers were in only one size - 45. Toooo big for most people, especially for women. The staff could not help it
- no direct parking places . “Reserved” parking plac, in 100m distance from hotel, was totally full ... but cars belonging to local people
... to be continued ....
Dear guest,
thank you for your comment. However we respect all the comments of our guests and suggestions how to improve the hotel services, we kindly ask you to avoid an incorrect informaiton for another guests. Web site „therme.sk“ is an official site of Slovak Spa Company Turcianske Teplice, it means, this is not an official web site of the Royal Palace Hotel. Our web site (under the domain „royalpalace.sk“) is supposed to be active by May 19th. It will contain all important information. The room temperature was set up to the level of 23 degrees Celsius during your stay. Our hotel manager made proof by using of thermometer immediately. Unfurtunately, your comment relating to the parking is true. Hotel is situated on pedestrian zone. Because of this fact our guests must use the car park close to Spa Aquapark, 100 m from the hotel. There is a hotel bell boy available to park the car and assist with a baggage at guest´s disposal. The situation with the car park will be solved with the representatives of Municipality of spa town Turcianske Teplice at present. Hopefully, this ambiton will be succesful.
Best regards
Hotel Management
