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Marvene C
Mosta, Malta

Poor customer service

2.0 of 5 bubblesReviewed 27 Nov 2022
I stayed at the hotel with a colleague for a week. Room seemed to be ok and breakfast doable. However it transpired that my bed had a ved bug!! Our room was changed and I had to go to pharmacy for treatment. No apologies were forthcoming and no allowance for the discomfort suffered was made for us. The least I expected was some consideration.
Moreover the cleaning of the room was not so great. A pillow I forgot had fallen to the floor was still there in the evening!!!
Date of stay: November 2022
Trip type: Travelled on business
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2 - 7 of 27 reviews
Reviewed 28 June 2021

Our room was hot as hell! I asked a room with Air conditioning but answer was that there is none. Not sure if they meant to say "none available AT THE MOMENT" or just.. at all? Even tho Air conditioning is included in the room features.. Later we changed to the new room but it was as hot as the previous room. I'd say not worth of 120€ if you want to relax and sleep well. Hotel room was just ok, not anything special but not too filthy either. Looked kinda old but still was ok. Just way too hot at hot summer day.. Food and service etc was 5/5 tho.

Room tip: Backside of the hotel, if you want to open a windows at summer. Frontside(street side) is wayyyy too loudy after opening a window.
Date of stay: June 2021
    • Value
    • Location
    • Service
Thank Perkeles666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 June 2021 via mobile

We traveled with a pet and spent one night. Expectations were not so open-minded.

When traveling with a pet then there is no choice. In this hotel price quality did not face, weaker than average. Room was cramped and in need of renovation.

The pet was not taken into account,no drinking cups. no platform where to sleep.

The breakfast was good and the staff was friendly. That's the pros.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank TravelManVaasa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2021 via mobile

Vety out dated hotel.
Not too clean as well.
Considering the Price range I was expecting a Litte more.

Hot not well cleaned room.
But it is what it is, not more than a city where it is located.
What more can I say. Test it by yourself and make a judgement.

Date of stay: May 2021
Trip type: Travelled with family
Thank Janne R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2019 via mobile

I got my money's worth. If you have to stay in Riihimäki, Hotel Seurahuone is close to everything. I believe that those staying in the 2nd or 3rd floor could have some issues with noise from downstairs etc, but staying in the 4th floor was comfortable. Breakfast was also good.

Date of stay: October 2019
Trip type: Travelled on business
2  Thank KariL449
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2018 via mobile

+ Decent price compared to other area hotels
+ Superb location in center of Riihimäki
+ Not too crowded, actually i saw only one customer around, and at 730 when i went to breakfast i was alone to enjoy quite nice sort of foods.

- On second floor noise and partying people outside hotel gave me a few more grey hair...also hotels own night club gave some extra vocals to hear.
- Little outdated interior
But if you dont mind these extra noises and want in centrum hotel this might be your choise.

Date of stay: September 2018
Trip type: Travelled on business
2  Thank earthworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SatuMK, Hotelli- ja ravintolapäällikkö at Finlandia Hotel Seurahuone, responded to this reviewResponded 14 October 2018

Dear earthworld,
thank You for your rewiev!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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