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Soile P
Oulu, Finland

Pleasant experience

4.0 of 5 bubblesReviewed 30 Jul 2020
The room was nicely renovated and very pretty. Breakfast was various and tasty. The staff was friendly. I recommend this hotel if you need a place to stay In Kouvola. Parking was available in reasonable price.
Date of stay: July 2020
Trip type: Travelled as a couple
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      Reviews (215)
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      Traveller rating
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      11 - 16 of 215 reviews
      Reviewed 15 November 2019

      one german program on TV would be perfect, if possible :-) (for example ZDF).
      This time the S-Card menue was great (Burger).
      During my stays this year before S-Card menue was very small, that´s why I went several times to Amarillo

      Date of stay: November 2019
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank frankmichaelraab
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 19 October 2019

      Overall a great experience, nothing special but everything works like they should. For my opinion it is the best hotel in Kouvola even though the high price. Short walk to city centre and to the university XAMK.

      Date of stay: October 2019
      • Trip type: Travelled solo
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank EetuK15
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 17 August 2019

      We arrived to Sokos Vaakuna Kouvola in the evening and the welcoming experience was great. The staff was very friendly and flexible with our requirements with dogs and parking was a breeze with plenty of space and nominal price. The general appearance of the hotel is somewhat outdated with both outer and inner facility suffering - outer hotel surfacing is breaking slightly down (tiles missing etc.) and inside wear and tear is visible.

      We had a SuperiorX room with a sauna - the room was quite modest and small and the sauna was extremely small but the temperature and sauna experience was still good. No HD tv channels a big minus. This room was not updated (hotel web pages showed updated rooms but ours was slightly old-fashioned) and possibly the worst element was the lighting - night lighting was ok but full lightning was terrible, felt like being at the dentist chair. Suggest that the hotel management reviews the lighting immediately. Good beds with electric adjustments, slept well.

      Food experience was of good level, we had tenderloin and it was perfectly coocked. The service was very friendly even with very young summer workers. Also the bar staff was extremely helpful and polite. Ten points!

      Breakfast was average, basic serving and no surprises. Good service and clean-up. The average experience was totally let down by the terrible ’juice dispencer’’ machine which poured out industrial concentrated stuff with water - terrible. The hotel management should replace this immediately with e.g. fresh fruit pressing system.

      All in all the strengths of this hotel are the service, staff and location, management should look carefully into the general appearance of the hotel both inside and outside, fix the room issues and customer experience at breakfast.

      Date of stay: August 2019
        • Sleep Quality
        • Rooms
        • Service
      Thank samib465
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 23 June 2019 via mobile

      The facility seemed old and its look could really use a makeover. The room was tidy and bigger than we expected. We had a lovely bathroom, too. It was nice to find out that the tableware in our room was perfectly clean. The hotel was quiet and we got friendly and enthusiastic service at both the reception and the bistro. We loved the bed! I slept so well and even ended up taking a nap after breakfast. The only issue was that the television didn’t work properly.

      Date of stay: June 2019
      Trip type: Travelled as a couple
      Thank makkonen01
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 April 2019 via mobile

      Great stay, very friendly staff, nice room even when traveling with a dog. Restaurant downstairs was also a good experience. Located so that it’s easy to reach by car, bus or train. Great big parking lot.

      Date of stay: April 2019
      Trip type: Travelled on business
      Thank Sanna H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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