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stephanes915
Bangkok, Thailand

nice and quiet hotel

Review of The Covanro
4.0 of 5 bubblesReviewed 17 Feb 2017
this hotel is nice:
- it is quiet
- not far from colombo airport
- the staff is efficient
- the scenery is beautiful
- the breakfast is nice
- the service works fine 24hours
- the rooms are like bungalows, with nice view
- the laundry is super fast and super efficient

just few littles details to improve :
- internet connection is low. for holidays, it is OK, but for business, it is a bit slow sometimes
- the water pressure of the shower is irregular, and can be very low, and become high
- the size of the safe is a bit small
- no toothbrush provided in the bathroom

Anyway, it is a great place to stay.
Date of stay: February 2017
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janaka J, General Manager at The Covanro, responded to this review
Responded 26 Feb 2017
Dear Guest,

Thank you very much for your review above, which has sweet and sour both.

We have well taken your constructive criticism more than the service commendations.

While we appreciate your excellent comments over the service standards we strive to maintain, we also take rectification measures to improve the areas that you expect our attention.

Thank you once again and we look forward to the opportunity of welcoming you back.

Janaka Jayasekara
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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          Reviews (169)
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          Show reviews that mention
          All reviews sri lanka long flight nice hotel the hotel staff warm welcome one night stay relaxing place made us feel general manager second visit thank you very much good luck few times nice ambience special thanks restaurant service man made pond
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          88 - 93 of 169 reviews
          Reviewed 4 February 2017 via mobile

          I booked it for the honeymoon night and I wanted to do my photo shoot on this hotel. That was the main reason to stay on there. Because I really love this place. It's awesome place with perfect lobby and quiet surrounding. But they promise me to give full access to everywhere for my photo shoot at the payment time. But after few days they called to me and told their management changed the rules and now they not allowing lobby and hotel front for the photo shoot. It shocked me. Because lobby is the most beautiful place for the photo shoot. And I'm really confused with that. Why was that? Actually that's not suitable for them. If they gave a word for their customer they must keep it. Because customers deserve what they paid. If you need to apply this rule, apply it for the new customers. And explained it to them at pay stage. And early paid customers release from it. Don't do that for other ones. It was really heart broken thing to me. Please take an action. And every other things with foods,service and clean is perfect. Very beautiful place for every valuable life events.

          Date of stay: January 2017
          Trip type: Travelled as a couple
          Thank Wander508179
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 26 February 2017

          Dear Guest,

          Simply I have to apologize for the inconvenience may have caused to you in this regard.

          Hotel Management has compelled to take this decision as we found a third party has taken privilege for their own Business interest.

          But we agree with you that this should have been informed at the time you made the booking.

          We are glad you are happy with other services of the Hotel.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 4 February 2017 via mobile

          We landed around 11pm to find our pick up to be on time and absolutely helpful. Arrived at the hotel hungry, no problem as the front desk team took great care of us.

          The room is large, clean and has a wonderful uncluttered feel to it. Breakfast was good, especially the coffee.

          While we were only here for 12 hours, I would highly recommend. The service and accommodation are excellent for the money.

          Date of stay: February 2017
          Trip type: Travelled as a couple
          1  Thank Alex J
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 14 February 2017

          Dear Guest,

          It's indeed pleasure to read your review and it helps immensely in evaluating our services.

          Our aim is not only to just make you happy but to exceed your expectations.

          Thank you so much for your kind sentiments and looking forward to welcome you back on next visit.

          Kind regards,

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 21 January 2017 via mobile

          Booked for overnight stay before flying out of Bandaranaike Airport early the next morning. Our rooms were upgraded on arrival and were big, very clean and completely free of insect wild life. The staff were professional, welcoming and could not do enough to help us. The whole hotel was spotless and all staff were impeccably dressed and courteous. We had a nice meal in the restaurant overlooking the lovely very pool and garden. The hotel arranged a Hiace to the airport for 3.30am (3000 Sri Lankan rupees).The staff knocked our doors to let us know the transport had arrived for the 25 minute drive. What really gave them the 5star rating is when we arrived at the airport and realized that we had left an iPad in one of the rooms - the hotel staff had gone in to service the room immediately we left and found it and phoned us to let us know. Our driver agreed to return to the hotel to pick up the iPad and bring it straight back to us. They did this in less than 50 minutes and our driver turned up with the hotel manager who handed the iPad over and bade us farewell! What could have been a disaster for us was handled quickly and with exceptional courtesy. They quite simply demonstrated exceptional levels of customer service and we cannot thank them enough!

          Date of stay: January 2017
          Trip type: Travelled with family
          Thank slakin57
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 3 February 2017

          Dear Guest,

          We are extremely delighted to know that efforts we put in to uplift the service standards are at work.

          We also cannot thank you enough for your kind thoughts and to find words to appreciate your generosity by sending us a such a lovely review.

          We will place all our Guests utmost important as we know that they are our Bread and Butter.

          Thank you once again and please give us an opportunity to take care of you even better as our valued customer.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 20 January 2017 via mobile

          It was a sudden visit and all the staff was perfect, specially Reservations executive (sorry forgotten her name)and Mr Sanjeewa. Nice food,cleanliness and everything was in standard way. Hope to visit soon

          Date of stay: December 2016
          Trip type: Travelled as a couple
          Thank ishsashi
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 2 February 2017

          Dear Guest,

          Many Thanks for time taken and writing above review.

          We are glad that you too had an enjoyable stay with us and your comments are very valuable for us to serve you even better.

          Thank you for the staff recognition too and we have shared your comments with concerned Executives.

          Looking forward to welcome you back soon.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 15 January 2017

          Stayed here on our last night in Sri Lanka. Had a warm welcome from reception staff, with a speedy check in and welcome drink. Nice pool and bar area to relax before leaving for the airport the next day. Large clean room, dressing gowns, slippers. Breakfast was good, both sri lankan and international versions. Airport transfer was also included in the price. Perfect airport hotel.

          Date of stay: January 2017
          • Trip type: Travelled as a couple
            • Location
            • Sleep Quality
            • Service
          1  Thank carol_pg
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 17 January 2017



          Dear Guest,

          It's with great pleasure we read your review above.

          Sharing your genuine feelings over the stay with us is a great help you are doing for us.

          We are glad that we have made another happy customer by our team with a team effort.

          Certainly my staff would be happy to see your comments more than me as we wouldn't have achieved anything without them.

          Thank you so much for your kind words and we look forward to be at your service once again.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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