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Reviews (2,385)
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All reviewsliving roomshopping centrethe busval d'europedisneyland parispull out bedcoffee makeradults and childrenapartment was very cleanfamily holidayself cateringdisney parksdishwasher tabletsauchan hypermarketfree shuttleone bedroom apartmentstayed here for nights
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Reviewed 6 April 2018 via mobile

The hotel is ok, location is great close to a huge shopping centre with lots of places to eat, on our arrival we where advise of how to get to disney land and given the location of the bus stop which was really close to the hotel and the number of the free shuttle bus, this was fine until the third day, we got on to the bus and 5 minutes into the journey the bus stopped and 3 very intimidating men got onto the bus askimg to see tickets, we said that we where going to Disney and we where told yhat this was not a free bus and asked to get off with them.
Once off the bus the bus pulled away and we where stood with the 3 men who asked to see our passports and took them off us, we tried to explain that this was the information we where given by the hotel and he used google translate to inform us that there are 2 busses with the same number one of which is free and the other you need to pay 2 euros per person (we would have happily paid if we had the correct advice) by this point both of our children where very upset and frightened, he said we would be fined 50 euros per person but he was going to be nice and only charge the adults 35 euros each !
He placed one of our passports in his pocket and filled out some paper work and asked for the money which we had no choice but to give him.
And gave us only 3 passports back, we had to ask for him to take the fourth passport out of his pocket and return it to us.
We where then left at the bus stop in an unknown place feeling intimidated, angry and upset and told to wait for the next bus.
The reception staff need to be clear on this when advising tourists that there are 2 busses which are the same and have the same number to save other families the upset, the lady on reception gave us the time table amd told us the number but did not mention the fact that there are 2 busses, fortunately we had cash to pay the fines but for some families on a tight budget it could ruin their holiday compleetly which in my opinion is the responsibility of the hotel to make people aware of.

Stayed: April 2018, travelled with family
3  Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We stayed 5 nights and it was a convenient base to stay for Disneyland. The free shuttle buses worked well. We’d planned to make dinners for ourselves to allow the children early nights but in reality this didn’t happen so was probably not the best option. It did allow the children to have a room of their own but the noise was pretty bad with the door to the outside corridor squeaking all night long so the benefits of this were short lived. My real disappointment was the cleanliness of the 2 bathrooms, they absolutely stank of stale urine and were particularly unpleasant, even our 5 yr old noted how much they smelt. A real basic that isn’t difficult to get right.
We were also concerned that the door to the apartment could be opened by our 2yr old. The children’s bedroom being on the same floor as the door and our bedroom upstairs so not so difficult for the children to walk out onto a balcony on the 3rd floor, be locked out and for us to be unaware!
Breakfast was basic but good and the staff very friendly. The toilets downstairs were very clean, such a shame this standard wasn’t extended to the apartments.
Overall, a convenient base for children to calm down from the Disney hype but, to be honest, if I came again I’d choose a Disney hotel if I could afford it!

Stayed: April 2018, travelled with family
Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, General Manager at Adagio Aparthotel Val d'Europe, responded to this reviewResponded 13 April 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

This was my second trip to this hotel. I was travelling as part of a group 4 adults and 3 children on a trip to disneyland.
Superb location with easy access and free shuttle bus to the parks and the disney village. Also just around the corner is the amazing shopping mall val d europe which also has an aquarium and fantastic shopping.
The hotel itself is a little dated and the apartments are very basic. However we were purely there to sleep only so it suited us fine. There is an indoor swimming pool which was handy in the evening for the kids.
The biggest downside for us was the lack of a bar or any food served at the hotel (except breakfast). It would be nice to be able to go down and have a drink in the evening without leaving the hotel.
The staff seemed pleasant, and if we were to visit disneyland again we wouldnt have any problems staying at this hotel again because it is good value for money.

  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jetsetter_48924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, General Manager at Adagio Aparthotel Val d'Europe, responded to this reviewResponded 5 April 2018

Dear Customer,
The entire Adagio staff team would like to join me in thanking you for your comment.
We were very happy to read that your stay with us lived up to your expectations.
We hope to have the pleasure of seeing you again soon.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

The 1 bed apartments themselves are adequate but proved a little too small for our family of 5. The complex itself is well placed for Disneyland Paris and a free shuttle bus takes you there in 10 mins.

However It. got too hot at night and there was no AC, so we had to leave the windows open. On the second night as we were sleeping, my wife awoke at 3am to find a man peaking into our bedroom. As I got up to challenge him, he pulled out his security guard pass and started telling us off for having the window open. However a security guard shouldn’t be opening a curtain and looking through an open window at someone’s bed at 3am in the morning.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Shams U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, General Manager at Adagio Aparthotel Val d'Europe, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

When I made the reservation the money was taken from my bank account instantaneously and on their website it said that I had no reservation. I called customer services and they told me that I hadn't make any reservation, that it was impossible that the money was taken from my account and that I should call the hotel directly. The lady from the reception told me to call customer services again on Monday, it was Saturday. I was afraid my money was gone, nobody cared about that or answered the email I sent to the customer services. Luckily I received the email with the reservation a few hours after and didn't lost my money but it was nerve racking.
The location is very good, near Eurodisney and Val d'Europe Shopping Center. First they started by giving me an apartment with no double bed but with bunk beds for a couple and by asking if I wanted breakfast when I had already pay for it, they asked me for the receipt to prove that, so take your receipt if you go there so you don't have problems. They exchanged my apartment for one with double bed when I complained. They don't have enough staff for breakfast so you have to wait a long time to enter the breakfast zone because you are not supposed to enter without giving your apartment number at the door and you have to wait for some staff to come to you. Sometimes they ask for your apartment number again inside because they are not organised. The breakfast choices are very poor, the best is the coffee machine and sometimes you have to wait more than 5 minutes to wait on the line to get your coffee.
The mattresses, sheets and pillows were comfortable and clean but the apartment was dirty, the floor wasn't well vacuumed, a lot of webs and dust everywhere, mold on the windows and in the bathroom, small cockroaches on the kitchen area and bathroom. The balcony was very dirty. The flusher wasn't properly installed so it was always sending water out, even after they went there to fix it.
The good thing was that I only was there to sleep and I was out all day, so I would get there so tired I didn't even thought much about this problems and enjoyed Paris and Eurodisney.

Stayed: March 2018
Thank Andreia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimo D, General Manager at Adagio Aparthotel Val d'Europe, responded to this reviewResponded 29 March 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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