We have stayed in this hotel on several occasions in the past, and always been satisfied, but on this occasion it was a disaster! Despite having booked the room more than three MONTHS before the trip, we arrived early afternoon to be told that the room was not available. The alternative we were offered was completely unsatisfactory. The attitude of the reception staff was appalling - effectively"take it or leave it, we don't really care". We wasted much of the rest of the day trying to find a satisfactory alternative.
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- Also Known As:
- Las Rocas Playa Hotel Castro Urdiales, Spain - Cantabria