We booked at the Hotel Cheribourg to be close to the provincial park and a spa we were visiting. We were given a room on the ground floor of the main building. The room was extremely musty and humid. When we walked in at 5pm the floor was still wet from a recent mop. When we went to bed at 10 pm the floor was still wet from the mop. Because of the "musty basement" smell we wanted to sleep with a window open but the room only had a sliding patio door with a broken latch that fronted onto common space. There was also a light outside on the patio that stayed illuminated all night and came through the top of the curtains. The patio area outside the sliding door had two plastic chairs and a dirty cup left behind from a previous guest. From previous reviews it seems like we were very unlucky with our room assignment. Do not accept a room in the 100 range.

Our kids (one tween, one young teen) were interested in the pools but found them a little small and not deep enough. The outdoor hot tub was very small and in Covid times only one family could safely use it at a time. Landscaping around the hot tub was just sad, with weeds coming up everywhere.

The beds were very comfortable, but one bedspread had a lipstick (a stain I hope) up at face level. The provincial park is minutes away and there are several restaurants with outdoor eating areas nearby.

I think if you had one of the outbuildings and your children were under 10 this would be a good option. We were happy to drive away from the smell.

Stayed here on Saturday 18th July

Unfortunately, our stay turned into a very bad experience as a result of the anti social behavior of the guests who were staying in the room next door

During the night around 12.30 am myself, my wife and our two young children (2 years & 4 years old) were suddenly awakened from sleep by loud music and singing from the guests who had just returned to their lodging. Evidently intoxicated from drinking alcohol

After 1 half hours of continued loud noise we made a call to the reception to complain at 1.59.am A further two calls were made at 2.30am and 3.21am.

Unfortunately the noise continued and after suffering over 5 hours of this insupportable behavior I had to go to the neighbors room and personally demand that the noise stops. It was only at this time that the noise finally reduced however by this time myself and my family were extremely fatigued and couldn’t get back to sleep. Our Sunday which should have been a pleasurable time was essentially ruined due to fatigue and we returned home early.

Upon checking out at 8:30am my wife complained to the receptionist but was provided no apology or answer why nothing was done to reduce the noise after 3 calls were made.

The hotel clearly does not have a policy regarding anti social behavior of guests and as a result we will not be returning to the hotel again in the future.
After our visit I sent an complaint email to the hotel after our stay [info@cheribourg.com] but a week later still no reply.