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Traveller rating
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All reviews needs updating staff were all very friendly short staffed small fridge and microwave heated indoor pool mont orford lake spa balcony frustration tubs
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3 - 8 of 453 reviews
Reviewed 13 March 2022 via mobile

We have stayed here once before and that was Feb 2019. We thought it was nice didn't notice it to be dirty or anything but this time around was gross. Our first room had pee still on the toilet seat, side tables not wiped down thank god bedding was changed. Our second room had used contact lenses on the night table in plain site.... I mean if you look at the table you can see it. I know the staff are trying but this is gross, at that point because it was our last night we didn't bother complaining we cleaned it ourselves and I don't think we will be back. Either hire more cleaning staff or inspect the rooms your selves things are not being cleaned the way they should be to wipe a side table even rushed takes literally 3 seconds...

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank LarissaB677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 March 2022

Room is not clean, missing a lot of things starting by towels, fire logs, bathrobes, glasses, etc.

Old dishes in front of our door when we arrived, lots of hair in bath. Very disapointed. Not worth it.

Date of stay: March 2022
Trip type: Travelled as a couple
Thank Mathieu B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 October 2021

My wife went to the Manoir to enjoy a relaxing 4 days in the fall. She arrived there and despite the fact she had a confirmation of her reservation there was no reservation upon her arrival. She had reserved a Junior Suite so they gave her an upgrade to Executive Suite. They might have done this but it was the most disgusting suite I have ever seen after seeing her photos. THERE IS NO WAY IT DESERVES A 4 STAR STATUS. It is worse than a 2 star Covid or not. The room looked like it had not been cleaned in months. Carpet very dirty, fridge condensed several inches thick and yellow color. Dust all over the place. My goodness how can they possibly charge more than $100 for this room. She stayed 4 nights and it cost almost $1,000.

I really think she deserves a refund as even the tub and sinks were not clean, Can you believe it?

It is very unfortunate as it is a beautiful location, and a beautiful property!

Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
Thank cliffr736
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 August 2021

As many have said, the staff is very nice and trying their best but that could not make up for the not only dated but old and very scuffed furniture. Carpets really need to be replaced. Old school and loud air conditioner. We were not informed beforehand that the restaurant would be closed in the evening during our stay. There is no room service option, and the front desk didn’t know about any restaurants that delivered. The place was packed so maybe the golf course makes it worth it, not sure. Would not recommend - next time will stay in Magog. How this can be considered a 4 -star hotel boggles the mind.

Date of stay: August 2021
Trip type: Travelled with family
Thank V9860LScolleens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 August 2021

while the accommodations are quite spacious, the cleanliness & general maintenance was disappointing. the bathroom wasn't super clean when we arrived and the chairs weren't vacuumed & cleaned properly.

Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank D4006HUolivierb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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