Room is not clean, missing a lot of things starting by towels, fire logs, bathrobes, glasses, etc.

Old dishes in front of our door when we arrived, lots of hair in bath. Very disapointed. Not worth it.

My wife went to the Manoir to enjoy a relaxing 4 days in the fall. She arrived there and despite the fact she had a confirmation of her reservation there was no reservation upon her arrival. She had reserved a Junior Suite so they gave her an upgrade to Executive Suite. They might have done this but it was the most disgusting suite I have ever seen after seeing her photos. THERE IS NO WAY IT DESERVES A 4 STAR STATUS. It is worse than a 2 star Covid or not. The room looked like it had not been cleaned in months. Carpet very dirty, fridge condensed several inches thick and yellow color. Dust all over the place. My goodness how can they possibly charge more than $100 for this room. She stayed 4 nights and it cost almost $1,000.

I really think she deserves a refund as even the tub and sinks were not clean, Can you believe it?

It is very unfortunate as it is a beautiful location, and a beautiful property!

As many have said, the staff is very nice and trying their best but that could not make up for the not only dated but old and very scuffed furniture. Carpets really need to be replaced. Old school and loud air conditioner. We were not informed beforehand that the restaurant would be closed in the evening during our stay. There is no room service option, and the front desk didn’t know about any restaurants that delivered. The place was packed so maybe the golf course makes it worth it, not sure. Would not recommend - next time will stay in Magog. How this can be considered a 4 -star hotel boggles the mind.