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Woodford Bridge Country Club by Diamond Resorts
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Reviews (982)
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11 - 16 of 982 reviews
Reviewed 4 weeks ago via mobile

I have to say my first impressions of Woodford Bridge were really good. The place looks welcoming and the staff at check in were really nice. After travelling for 7 hours to get here we were checked in pretty quickly and got to our room with no problems.
The apartment (A22) was adequate enough for our needs although it could do with a little tlc in areas.
Then our problems started. Myself and my partner travelled with my 11 year old nephew. We didn't want to go out for the evening after travelling all day so decided to stay in and play cards. We played around the dining room table (which is on laminated flooring). We were first made aware of a sound issue at 9.30pm from below when we received a phone call from reception notifying us that the downstairs apartment had complained about furniture being moved around in our apartment. We understood the chairs could have been banging on the floor as nephew kept getting excited at winning so we were very apologetic and moved to sit on the carpeted floor around the coffee table in the living area. At 10.15pm my partner and nephew popped out and when they returned I could hear them outside through the single glazed patio doors and also coming into the apartment as they were struggling to gain access to the apartment front door....this only lasted a couple of minutes and wasn't excessively louder than normal. Yet again, we received a phonecall from reception that the apartment below had complained. Again we took it politely and even asked if we could change rooms as we didn't feel it warranted a complaint to be made and wondered if it was more a sound issue with the buildings. We stopped playing cards and instead were just sat around talking and having discussions as we would normally, about general topics....no raised voices but not exactly whispering either, after 2 complaints we felt rather on edge about noise. This time we received ANOTHER phone call that downstairs had complained that we were arguing loudly?!? We became a little frustrated at this point as we were told if there was another complaint they would have to ring the police?!?! At this point of a 3rd phone call I would have expected somebody from the hotel staff to actually come and investigate the complaints and see if they were valid. Just because somebody complains does not make them correct.
The next morning I was feeling very upset and went to reception to ask if the people below us were leaving that day as it was implied to us during the first complaint that they would be leaving the next day. The manager came to see us and to be fair was quite polite and explained they wouldn't be leaving for a few more nights and would see about moving us. We were considering leaving as we was upset that we had been made to feel "loud/boorish" and threatened with the police. We asked at this time if there was a problem with soundproofing in these apartments and the manager said he wasn't aware of any issues. I actually ended the meeting with the manager in tears because I was so upset that we had to explain ourselves. He did ring us and offer to move us to a lodge but as it was our last day and we wanted to go out we decided to stay where we were. We did go out to Bude but didn't stay out long as the mood for all of us was very sombre and subdued due to these problems.
We spent our last night not talking and watching dvds quietly to ensure no other complaints were made about us.
This morning we were woke to a blazing row from the downstairs apartment which continued for well over an hour with lots of screaming and swearing, which I also have a recording of. I find it amazing that someone who can complain about small issues would behave in this manner.

Overall I feel like the issues were dealt with in the wrong manner by the staff. Noone came to check to see if the complaints were in fact warranted and deserved being threatened with the police being called and after sitting all morning reading reviews I have found a minimum of 10 regarding soundproofing issues in these apartments so to say the issue has never been raised was a blatant lie. Holiday was thoroughly ruined and safe to say would never stay or recommend staying at Woodfood Bridge again.

Stayed: March 2018, travelled with family
1  Thank SazrahR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018

This is such a wonderfully comfortable and welcoming place to stay. The suites are well appointed and thoughtfully laid out. There is nothing not to like about Woodford Bridge. If you just want a base as I did this is excellent but lots of interesting things are only a short distance away - you do need a car.

  • Stayed: March 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank morwood37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

The grounds are always well kept even a new duck house. Rooms clean, comfy beds helpful staff and delicious roast dinners, excellent value for money.
Swimming pool, sauna, spa bath, beauty salon Kay gives an excellent massage,
hairdresser and gym so treat yourself in the spa.

Room Tip: Allrooms are good
  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Ryta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

We stayed here for 2 nights at the end of February. The site is picturesque and easy to get to, with ample on-site parking.

The staff were friendly and attentive. Check in was smooth and the reception staff rang daily to see if we needed anything.

We had booked an apartment, which was excellent. The rooms were clean and well decorated. There was a small kitchen which was modern and well-rounded although somewhat badly designed - the sink was awkwardly positioned and we had to reshuffle the appliances each time we had to use one.

We spent Tuesday evening in the bar and took part in a music quiz which was a little cheesy but a lot of fun. The drinks were reasonably priced. Can imagine it would get very busy in high season as it is quite a small building.

Our overall stay was excellent. We would have left 4.5 stars if possible. Our only criticisms are that we struggled to turn down the radiators in the apartment (it was extremely warm). Also, there were small design flaws we found (i.e. the sink in the kitchen is badly positioned, and the worktop is so small there isn't room to prep and cook food all at once).

You won't be disappointed with Woodford Bridge. We will hopefully be returning soon.

Stayed: February 2018, travelled as a couple
1  Thank Iscar-James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

We stayed here our first two nights in England. Used it as a central location to stay and see much of the country side. It was very comfortable suite with a small kitchen. Ate in the pub/bar twice and it was great food!

Stayed: September 2017, travelled as a couple
Thank Heinzstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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