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Reviewed 8 October 2018

If you like climbing stairs this is the hotel for you!
Rooms are clean and adequate, though in need of refurbishment. If you are a vegetarian there is little choice at the evening buffets.
The hotel has seen better days but the staff are always friendly and helpful.

Room tip: Best rooms are on the upper floors.
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank CCBeach1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 9 October 2018

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for taking out time to share your feedback on this acclaimed forum. It is our continuous endeavor to offer our guests with a memorable staycation. We are glad that our well-maintained infrastructure and our associates’ dedicated services were at par with your expectations. Your concern regarding the variety of the vegetarian fare has been noted and shared with the team for the requisite amendments.

It was a pleasure hosting you and we hope to welcome you back soon for a flawless stay experience. Do follow us on our social media for the latest updates.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

​irst time to Diani Reef Hotel and we absolutely loved it!! From the great customer service (Betty and Shume from F&B were exceptional!)

The ambiance is also something to talk about. The beach views were straight out of a postcard! And the little one loved playing at the beach and of​ ​c​​​​​​ourse the pool.

T​he meals were also enjoyable and there was a wide variety. If you have a baby talk to the F&B staff who can organize early Lunch and Dinner

Oh and the Wifi is STRONG and reliable!!

​We will ​definitely be back.​

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SteveGM254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 9 October 2018

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

It’s always a pleasure perusing feedback from our patrons and learning about their experiences. We are glad that our associates’ dedicated services and the well-planned infrastructure along with the ambience impressed you. It makes us happy that the culinary fare appeased to your taste-buds. We are happy that you, especially our little guest, enjoyed the stay. Your commendations have been shared with the team and received with much gratitude.

It was a pleasure serving you and we hope to welcome you back soon for another memorable vacation. Do follow us on our social media pages and stay updated about the ongoing offers and discounts.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018 via mobile

Was at this hotel for an international conference.
Pros: Fresh food, very friendly staff
Cons: The facility appears not to be well maintained and could do with a facelift. The bathrooms in particular were disappointing. On the day of our conference, we had power failure in the afternoon for so long that we had to abandon major portions of our programme. Our speakers from around the world were very disappointed indeed as they had invested heavily in this meeting but were unable to do all the things they had planned. Not the place for large international meetings that require lots of audiovisual aids.

Date of stay: October 2018
Trip type: Travelled on business
Thank Mummykins2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 9 October 2018

Dear Guest,

Greetings from Diani Beach Resort & Spa!

Thank you for taking out time to share your feedback with us. We are delighted to know that your visit was made better with our excellent culinary spread and our friendly associates. Your concerns about the bathrooms and the power failure on the day of the conference have been shared with the team. We understand the importance of the conference and the impact that the power outrage it had on the programme.

We would like to once again apologize for the inconvenience. However, this incident was beyond our control and immediate corrective measures were taken to restore the power. We request you not to judge us based on your last visit and give us another chance to serve you with a perfect experience and would like to invite you to the resort at a time suitable for you.

Looking forward to welcome you again.

Best Regards,
Resort Manager

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Reviewed 26 September 2018

I went to Diani Reef with some friends and had a beautiful weekend away. The rooms were clean and had the necessary air conditioning. The bathroom/shower needs an upgrade but overall decent,
The breakfast buffet offers a lot of options and the meals we tried at the restaurant were delicious.
The pool bar is a must. Special thanks to Robert and Mary at the resort they catered to our every need and their service was impeccable. Would definitely stay here again.

Room tip: ask for sea facing room
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank mspwapwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 27 September 2018

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Thank you for the feedback. Happy guests and positive reviews are always a great start to the day. We are delighted to know that your weekend getaway with us was beautiful. It gives us pleasure to know that the rooms were clean and had proper air conditioning. We are elated to know that your stay was made better with our excellent culinary spread. Your concern about the bathroom shower has been shared with the team.

We’re looking forward to your continued patronage and many more enriching stays.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2018

This was my second visit to the Diani Reef Beach Resort and I wasn't disappointed. I spent another 4 days here and the staff were as unfailingly cheerful as last time and the buffet breakfast and dinner were freshly prepared and very good quality. The half board deal at the hotel is very good value. As far as the rooms are concerned don't expect perfection but the beds are comfortable and clean and there is everything you need in the rooms. There is a beautiful beach, swimming pool, table tennis and water sports and staff to bring you drinks by the pool. There is even complementary tea/coffee, biscuits and cake by the beach every afternoon. I'll be staying again on my next visit to Mombasa.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SilverTripper_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianireefbeachresort, Resort Manager at Diani Reef Beach Resort & Spa, responded to this reviewResponded 26 September 2018

Dear Guest,

Greetings from Diani Reef Beach Resort & Spa!

Nothing rejoices us more than beginning the day with such a happy review! We are elated that you and your loved ones enjoyed your holidays with us. It makes us glad that every aspect from our courteous associates, culinary spread, comforting accommodation, recreational amenities and warm hospitality impressed you and added value to your stay. Our team is pleased to have been able to serve you well.

It was a pleasure serving you and we hope to welcome you back soon for another memorable getaway. Do follow us on social media for the latest updates.

Best Regards,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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