Stayed 4 nights in November - lovely hotel but with positive but some negative aspects that I will list and hope the management takes on board as would hope to revisit next year -
Positives -
Great location in busy square
Very helpful and very accommodating staff
Excellent chef who even came to speak to me to ensure meal made exactly as I wanted - one of best vegan meals ever
Best spa treatment I have ever had by lovely girl Lollie - outstanding! Will def return
Very clean spa
Large bedroom
Good range of times for evening bar/restaurant
Negatives
Cleanliness of room and bathroom not acceptable - Management put right as soon as I complained
Bathroom needs renovating eg needs tiles on walls in toilet area to keep sanitised - whole bathroom in need of renovating (not the sanitary ware but the walls, skirting, grout, doors and towel rack) as old and not santiary
Needs better lighting in toilet area
Bedroom looking tired and needs fresh coat of paint particularly skirtings. Headboards need replacing with ones more easily cleaned.
Pillows need pillow protectors
Air ventilators in bedroom need cleaning
Minifridge broken and had to be replaced when I complained
Bar/restaurant area cold - Everyone in there had to wear their coats to try and keep warm - complained 3 times but still cod