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Reviewed 12 July 2018

We family of 3 traveled to Astamudi in July on occasion of my husband's birthday from Bangalore. As we had a small kid , we booked a flight from bangalore to Cochin. And then from cochin airport took a auto till cochin train station. Auto's in cochin usually charge close to 1.5 times total bill, which look quite weird during morning hours. Ola/Uber would cost around 500.
Got a train from cochin to Kollam , which takes around 3.5 hours. From kollam got an auto to CM Astamudi for 400 rs with an halt of half an hour at Sri suprabatam hotel which serves delicious food. I even got to know that they do delivery to the resorts near by and charges were quite nominal. For two adults and one small kiddo , we usually got a bill of rs 600 including auto charges.However drawback is , you need to walk till main gate of CM in order to collect it, which was completely fine to us.

Once we reached CM , we were taken to studio room as we had not got 1BR floating unit on day 1. The room which we got didnt had great view as view was blocked by floating unit. Room was very basic, no kitchen items apart from fridge.This definitely didnt give me a great feel nor to my hubby. Dinner we had at CM and it was okay. however at restaurant AC was not quite good , even after mentioning nothing was done on it. Same complaints were given by other members too.
Stephen ,Prince and Aji didnt great job .

Kathakali dance was the highlight of the day and it was a great performance .
The lighting arrangement in the area where these activities were conducted seemed to be poor.

I had told main supervisor to send a bday cake at 12:00AM as a surprise celebration which was completely misunderstood to be next noon 12 and thus there was no surprise celebration either. :(

The next day we were moved to 1BR floating units and then we realized the beauty of this place. I request ppl who book this resort to wait to get allotted for 1 BR floating units. There is no point staying in studio units , however floating units is the main attraction of this place. Rooms were well designed and luckily no stinking smell as mentioned by some person in their review. Floor in bathroom was little broken at the edges but that was okay for us, however not expecting from a resort which rates as 5 star.
Funny thing was no one except me until asked had not planned for bday celebration. The staff here are not ready to do anything until you are chasing them to get the things done. We booked a speed boat ride from CM for 3.5k for an hour and this was not really great. The surprise celebration of cake in speed boat was completely ruined as the staff had no idea not to talk nor to arrange infront of the bday person. Thus surprise was no more surprise. There were no dolphins seen but we were caught in rain so we were taken to another place where it was drizzling a bit. Munroe Island you are asked to stay for 5 mins , which is of no use. Only ride is good as at the end he will make the fast turning rounds which brings the thrill and fear(among small kids) . One can even skip it if taking Munroe island trip from Vijesh , his father takes it via canals and explains each area wonderfully for rs1000[500 rs per person] and even arranges pickup and drop to CM for 600 rs[by auto] for 1.5 hr ride using small boat.

Next day we were once again moved to studio unit as we had got the floating unit only for a single day . The view from this studio unit was good compared to other one however .

During checkout , total bill was 14.5k [ dinner alacarte 710 rs , 4k special cruise dinner , 3.5k for 1 hour speed boat ride , 3k for spa, 300 for alacarte ].
To top it all even 600 rs cake bill was added which was part of cruise dinner , which we didnt pay .
Beware in the bill apart from 18% tax they charge guest 5% service charge which a guest can decline to pay . We declined to pay the additional 5% taxes and they deducted from the final bill.

On a whole, it was memorable stay . Tip for future guest is to book only 1BR floating units and to order food from sri suprabatam :) to reduce your bill.
Finally contact details of vijesh who did a great job in showing munroe island is 0 9048176186. Even you can inform him that you would like to have home made food at his place ,a day in advance and I have heard that food is quite tasty too.

While going back after checkout, we were thinking of renting a auto for 300 to 400 rs by calling auto , however the taxi guys dont allow the auto to come near CM gate to pickup the guest. Only drop of a guest is allowed using autos. Our auto guy was threatened when we were going to be picked up for munroe island trip however he explained us , next time when we book an auto for to travel near by areas, walk down a bit and the autos would come to pick us up.

So one has to shell out on CM arranged taxi which they charge 650 for indica and 750 for sedan till Kollam. 4500 rs for a ride til cochin.

Hope my review helps ppl to plan well

Room Tip: Book only if you get 1 BR floating unit , studio rooms on land is waste
  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Sumana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, Manager at Club Mahindra Ashtamudi, responded to this reviewResponded 13 July 2018

Hi Gudiyapanchi,

Thank you for sharing your experience with us!

We're glad you had a memorable stay at the Ashtamudi resort and loved the views from the property. We will surely make a note of your feedback about the service and ensure that the necessary improvisations are made.

Looking forward to serving you again.

Regards,
Team Club Mahindra

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Reviewed 10 July 2018 via mobile

Visited there on 1 july with my extended family. Resort is lake front with adequate area. It is an excellent view from the resort. It can calm your mind down .Stayed in a hotel unit. It appears a bit congested. Lot of activities are available. Staff are very friendly and co operative.Saw many field staff spitting in the lawn which is very un acceptable, especially kids play on lawn very well.Food was not up to level of expectation. Not much varieties available for buffet. When trying to book through the app the floating units are not even shown. But most of the booking sites show it. I seriously doubt whether Mahindra is cheating customers by diverting rooms to other booking sites.Linen was good quality.But water that comes in tap tastes different. All together a good experience..

Stayed: July 2018, travelled with family
Thank nateshrenjith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, Manager at Club Mahindra Ashtamudi, responded to this reviewResponded 11 July 2018

Dear nateshrenjith,

Thank you for writing to us.

While we are happy that you had a good experience with us, your feedback about everything has been duly noted and will definitely be passed on to the team.

Hope to host you again.

Regards,
Team Club Mahindra

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Reviewed 27 June 2018

Visited the resort with my parents andhad a wonderful time. We stayed at the floating cottage which was pretty amazing. The service was also great, especially the manager Mr. Silju Joseph was very helpful. Highly Recommended

  • Stayed: February 2018, travelled with family
    • Rooms
    • Service
Thank emeraldgenesis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, Manager at Club Mahindra Ashtamudi, responded to this reviewResponded 28 June 2018

Dear emeraldgenesis,

Thank you for this wonderful review!

We're glad to have created such a memorable stay for you at the Ashtamudi resort. It's great that chose to holiday at this property since the floating cottages are an experience of a lifetime.

Looking forward to hosting you again at our other resorts as well.

Regards,
Team Club Mahindra

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Reviewed 27 June 2018

Visited the resort with my friends. Mr. Sebastian from front office made sure that our first visit to club Mahindra was an unforgettable experience. cheers to his hospitality. Special mention to Mr. Bala - The housekeeping manager for his and his team's dedication of going out of the box in order to make our stay remarkable.

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Aadithya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, Manager at Club Mahindra Ashtamudi, responded to this reviewResponded 28 June 2018

Dear Aadithya,

Happy to hear from you!

We're glad you had an unforgettable experience at the Ashtamudi resort. We hope you indulged in the fun activities and made the most of your time at that serene destination.

It was a pleasure having you with us and we look forward to hosting you again.

Regards,
Team Club Mahindra

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Reviewed 16 June 2018 via mobile

I had went with my parents to Ashtamudi resort. The resort is located in a beautiful location near the backwaters. The moment you enter the resort the staffs are ready to welcome you with their traditional welcome drink. The Front Office manager at the reception made sure that we have a speedy check in as I had travelled a long way with my elderly parents. The rooms are very well. Maintained (I was lucky yo get a floating unit). The housekeeping person who cleaned our rooms, amazed us by making new towel arts everyday. Overall the service was excellent. Would definitely recommend everyone to visit this property of club Mahindra once.

Stayed: June 2018, travelled with family
4  Thank ArchitaC14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, Manager at Club Mahindra Ashtamudi, responded to this reviewResponded 18 June 2018

Dear Archita,

This is an amazing review, Thank you!

It's always a pleasure to create a wonderful stay for all our members and we're so glad you witnessed the same. We hope you enjoyed the serene views from the property and made the most of your time at the resort.

Looking forward to welcoming you again for another joyous stay with us.

Regards,
Team Club Mahindra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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