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All reviewsnational holidayscoach tripevening mealcoach partytwin bedslovely hotelrecommend this hotelporkwould stay againbreakfast was buffet styletown centretea and coffee making facilitiesmin walkpastaplenty of choicetwo nightspersonal attention
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6 - 11 of 365 reviews
Reviewed 11 August 2018

On arriving at our overnight hotel, first impression were good.
Room was clean, with air conditioning. Very good lighting, Bed was comfortable with two pillows.
We had a meal in the bar only pizza available, but they do have an other restaurant with a variety of other food.
The barman that was serving on the evening that we was there was not very good.
He was rude to lady from our party that only asked for another plate. She went to the main restaurant and asked for one and they gave her a plate without any question.
Later on he came over to take my empty glass and asked us if we wanted anymore, we said no not at the moment. He then said would we move to another area, but my husband had not finished his drink. He wanted our seats for the people that was outside and wanted to come in. We told him that we were still drinking ,so that we wouldn’t move until we were finished. We were not the only people from our group that found the barman very rude and abrupt.
But other than that the hotel was good, all the other staff were totally different.

Stayed: August 2018, travelled as a couple
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H+ Hotel Koeln Bruehl, responded to this reviewResponded 14 August 2018

Dear Carol,
Thank you for the great review and lovely words about your stay in our hotel in Brühl!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

We stayed here for 1 night on a coach trip to Austria,
We found this a very comfortable and clean hotel,we arrived too late for an evening meal,so unable to comment on food ,other than breakfast which was buffet & consisted of hot and cold food.The bar was well stocked and comfortable and a friendly bartender.Our room was also very comfortable and well furnished.If ever we are in this area again i wouldn’t hesitate to use this hotel

Stayed: July 2018, travelled with friends
Thank patanmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H+ Hotel Koeln Bruehl, responded to this reviewResponded 1 August 2018

Dear Guest,
Thank you for the great review and lovely words about your stay in our hotel in Brühl!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Super friendly staff, very good breakfast and coffee, free wifi, comfy bed, clean room. Room was a bit small, but was sufficient. Overall I was satisfied, it is very nice hotel. If I will return to this location, I will choose this hotel again for sure.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Barbora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H+ Hotel Koeln Bruehl, responded to this reviewResponded 11 July 2018

Dear Barbora,
Thank you for the great review and lovely words about your stay in our hotel in Brühl!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile

We stayed at H+ Hotel Köln Brühl for two nights to visit Phantasialand which is only a short drive away from the hotel.
The rooms are very clean and very well equipped. The restaurant offers very good meals and breakfast is also very good.
The staff is very professional and friendly. We noticed on our second night, that the gentleman behind the bar (Christian?) remembered exactly what we had the night before! We stay in a lot of hotels all over the world, but this kind of personal attention is extremely rare! Thumbs up!

Stayed: May 2018, travelled as a couple
Thank AndyPlanet043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vonderweiden, General Manager at H+ Hotel Koeln Bruehl, responded to this reviewResponded 17 May 2018

Dear Guest,

thank you very much for your stay at our H+ Hotel Köln Brühl. Thank you also for having taken your time to evaluate our services and product. We read your valuable advice very attentively, because your opinion is very important to us.

Many thanks for your completely positive Feedback. We are already looking forward to the next time welcoming you in our H+ Hotel Köln Brühl again.

Until then we wish you a good time.

With cordial greetings
Your Team from H+ Hotel Köln Brühl

Edgar Vonderweiden
Cluster General Manager

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Reviewed 24 April 2018

We visited Bruhl for 2 nights to enjoy the amusement park Phantasialand, and we chose H+ Hotel Bruhl for accommodation, which was a good choice.
The room was clean, albeit not a very large one, but had the necessary amenities to make for a comfortable stay.
The breakfast is plentiful, with a lot of choice for any taste.
The hotel also has a wet and a dry sauna and a relaxation lounge, which I enjoyed.
Recommend

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank C0druta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H+ Hotel Koeln Bruehl, responded to this reviewResponded 26 April 2018

Dear Guest,
Thank you for the fantastic review and lovely words about your stay in our hote! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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