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All reviewspool areasea viewstar beachair confantastic weekgardens are lovelycleaned every other daycash machinemattress topperrestaurants and barsspacious apartmentturn rightlovely placeminute walkthe location is perfectliving areafresh towels
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Reviewed 11 December 2017

From start to finish Galaxy Villas was a pleasure to stay in. It was spotless, the staff were so lovely and attentive. The pool was great fun and the food was wonderful. We stayed in August and for a family of four it was perfect. My youngest had so much fun in the (deep) pool and the oldest loved chilling on the sunbeds drinking fresh orange juice.
The location was great and the lanes and restaurants around it were so welcoming and beautiful.
We can't wait to go back.
Thank you for a wonderful holiday x

Room Tip: We stayed in room 1 which was fantastic for us.
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Katie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Operations Manager at Galaxy Villas, responded to this reviewResponded 12 December 2017

Dear Katie E,

Thank you for taking the time to share your experience.
We appreciate your positive comments about our staff and hospitality, and we are pleased you had a pleasant stay at the Galaxy Villas and Koutouloufari area.

All of us would be really happy to have the chance to host you again on a future stay in our beautiful island!

Respectfully,

Dimitris Sarris
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

Stayed here in October. We arrived very late at night. Had issues with our room which were dealt with very quickly. The reception staff are very friendly and kind. Dimitris allocated another room with which we were delighted and enjoyed the rest of our stay.

The location is perfect , main town not too far away, the old villages nearby are delightful. One of the best selection of restaurants we have ever had on holiday.

There are a lot of steps so it's not great for anyone with limited mobility. The gardens are lovely and the pool are well maintained. Pool itself a little too deep for me, but I am not a great swimmer.
Our room was spacious , cleaned often, great views , real privacy, basic kitchen facilities
Breakfast is available , bar staff are kind and friendly , always smiling.

We had a lovely relaxing stay here at Galaxy and hope to return next summer.
Thank you dimitris and your staff you are all very kind.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Janette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Operations Manager at Galaxy Villas, responded to this reviewResponded 4 December 2017

Dear Janette W,

Thank you for taking the time to share your experience.
We appreciate your positive comments about our staff and hospitality, and we are pleased you had a lovely stay at the Galaxy Villas and Koutouloufari area.

All of us would be really happy to have the chance to host you again on a future stay in our beautiful island!

Respectfully,

Dimitris Sarris
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

I have only just got round to writing this review. Me and my boyfriend stayed here this year in July. Fantastic place and very welcoming, friendly and helpful staff. The villas/rooms are fairly basic but perfect for a place to put your head down. Really lovely breakfast and great place to chill around the pool in the sun. Brilliant location to explore the local area; down the big hill is the main town (strip in a way) with the beach and loads of lovely restaurants and bars. There is a small village (old town) a small walk down the road with again lovely restaurants and bars (a bit more traditional) - I recommend Sofas restaurant and Greko Bar. We had a small problem in our room with ants due to the very hot weather, however, the staff sorted this straight away and it didn't bother us again!

Room Tip: You do need to pay for air con so rooms at the back in the shade are recommended
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank graciebrooks21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Operations Manager at Galaxy Villas, responded to this reviewResponded 29 November 2017

Dear graciebrooks21,

Thank you for taking the time to share your experience.
We appreciate your positive comments about our staff and hospitality, and we are pleased you had an enjoyable stay at the Galaxy Villas and Koutouloufari area.

All of us would be really happy to have the chance to host you again on a future stay in our beautiful island!

Respectfully,

Dimitris Sarris
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

I have seen some negative reviews on Trip Advisor regarding this hotel but you pay for what you get. Galaxy Villas is not a 5 star hotel but it is great value for money. We visited in September and we had a pleasant stay.

The staff were very friendly and went above and beyond to cater for our needs. Our room was clean and tidy. It was cleaned every other day, we had no faults with our room. It’s obvious reading other reviews, some of the rooms were not as good as ours.

The pool is very deep, I wouldn’t say it is kid friendly. Overall the hotel could do with a freshen up. The location is perfect, right next to a sports bar and bakery. Also a short walk to many restaurants and bars in Koutolofari.

Stayed: October 2017, travelled with family
1  Thank DrewNat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Operations Manager at Galaxy Villas, responded to this reviewResponded 21 November 2017

Dear DrewNat,

Thank you for taking the time to share your experience.
We appreciate your positive comments about our staff and hospitality, and we are pleased you had an enjoyable stay at the Galaxy Villas and Koutouloufari area.

All of us would be really happy to have the chance to host you again on a future stay in our beautiful island!

Respectfully,

Dimitris Sarris
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

First off, I want to say that the boys at the reception desk and the lady at the bar were very helpful.
Also, if the site you book with, tells you that you are booking the only room left, don't be naive, either book elsewhere or contact the hotel to make sure you don't get room 35.. it's awful!
This hotel has A LOT of stairs.. stairs to get to reception, stairs to go down to the location of the villa and stair to get into the villa.

We had villa 35: if you're offered this villa, ask for a change immediately!!

There are tiles in the room but only on the entrance, the kitchenette and the bathroom.. everywhere else the floor is just plain concrete.

There were plenty of mosquitos and, like everywhere else in crete, the cicadas will wake you up.
The mosquitos love villa 35 because it's dark unless you opened the shutters, in which case the room heats up something unreal..

The windows had gaps around the frames, so the mosquitoes always managed to get in.. the kitchen window had a massive gap, which was, I'm sure was the mosquitoes main entrance. It also did not have a curtain.. we used one of the towels as a curtain.

I had to buy a plug-in mosquito repellent but it didn't work.. I then bought mosquito killer spray and that had some effect.. we also had to light up citronella candles as soon as we got to the villa and all this combined seemed to lessen the mosquito presence. . But still every night we were bitten..

The aircon has to be on all day if you want any chance at a full night sleep night, as it's on the "living room" and the shape of villa 35 doesn't really allow for air from the aircon to reach the room, much less with the bedroom door closed, which we had to semi-close as the window with no curtain has a clear view of the dresser in the bedroom.

The cleaning lady was either too busy or not too fussed about our room: she emptied the bathroom bin every day and the ashtray but never ever cleaned the ashtray, we had to instead if my bf wanted a clean ashtray every day.. the whole service took no longer than 10mins.. this is the first holiday in which I refused to leave the cleaner a tip.

The shower curtain is too short and water from the shower goes all over the floor.. I guess that explains the tiles..

The cleaning lady decided to leave our Windows (with the shutters closed) open one day.. when we came back, there was a cokroach in our room, right on the frame of the window that had been left open.
These windows are "french style" meaning that they are full length doors.
Their shutters are rickety at best and had even more gaps around the edges than the windows did. I wonder if she once thought about our belongings.. our bedroom window and the living room window were both left open..

We killed the roach and i went to complain the the guy on the reception desk. He told me they didn't have roaches at the hotel, that it had probably flown in on a current from Africa, but that they would fumigated the next morning to make sure.
Unfortunately the next day, the cleaner had left the french windows open again..

The pool was always busy and one day there were even builders working on the floor around the pool... we were not informed of this, not that it mattered because the pool is too small and all the parasols were always "booked" by towels of guests on the pool's surrounding rooms.. we prefered the sea anyway, even if it cost an additional £12 every day..

The balcony that we had outside the living room was unusable as the ivy is overgrown and with plenty of spider webs.. my bf had to go on the stairs at the entrance to the villa if he wanted to smoke.

When we checked out the guy at the desk was very apologetic on behalf of the hotel and he did mention that we did have the right to request a room change during our stay, but we were convinced that we were in the only available room which is why we never considered it.. The roach incident was close to the end of our holiday but it was enough to not let us sleep (not to metion being constantly bitten by mosquitos, which was already a problem for us).
The first good point were the kitties that live in koutouloufari and visited the hotel.. you could see them around the green areas.

We booked galaxy villas because we had stayed at their Iraklio hotel.. but they are worlds apart in terms of quality.. at least this is my opinion based on villa 35..

The boys at the desk and the lady at the bar did provide a good service which is the last good thing we can say about the hotel.

Probably our worst experience on this holiday. Sorry galaxy but you need to update villa 35 immediately.

Room Tip: Just not villa 35.. it desperately needs work!
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Trip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy_Team, Operations Manager at Galaxy Villas, responded to this reviewResponded 23 November 2017

Dear Trip G,

Thank you for choosing the Galaxy Villas and for your valuable feedback.

Our team’s main goal is your satisfaction and that is why in addition to a good operation we strive to be in constant contact with all of our guests during their stay. Given our communication during your stay, we are not pleased to read that elements of your stay were unsatisfactory as we always do our utmost to make our guests experience a very enjoyable one.

Our occupancy is very high during the season and many guests have stayed in villa #35, reporting us no issues and giving us positive feedback about their overall experience, but we would like to apologize that you were disappointed by certain issues. We are looking into each and every one so that we make sure no other guest will encounter them.

Also, it is true that on a certain day during your stay our staff had to repair some tiles in the pool area, a task which lasted for 2 hours, but we understand your reasonable unrest and we feel extremely sorry that.

Thank you again for your choice and feedback, we would be really happy to have the chance to welcome you again in the future.

Respectfully,

Dimitris Sarris
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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