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3 - 8 of 207 reviews
Reviewed 23 August 2019

In the right hands - presumably non-Czech ones given this country’s innate struggle with hospitality and politeness - this huge place, in its great location adjacent to a castle and overlooking the town - would be a great place to stay. As it is, poor service and sometimes, barefaced rudeness undermine this potential. Checking in, the porter merely watched us struggle with our bags rather than helping. At dinner, we were rudely told we couldn’t order desert because the “chief” goes home at 9pm (even though it was actually 8.50). The tuna steaks we ordered arrived massively over cooked then, after we sent them back, we received new ones that were semi-frozen. Want proper coffee or bottled water with breakfast. “Is extra. You pay.”.
On the plus side, nice amenities including a spa and decently sized rooms. But what a lost opportunity. This place is crying out for decent, caring ownership. Instead you get a crash course in how the Czechs just can’t do hospitality.

Room tip: Ask for one of the odd numbered rooms on a high floor
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank JustinKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2019

I am really disappointed! Only good thing is location and that some staff is friendly. Sometimes I used to celebrate something in this hotel,this time was last time. Room was not prepared - no bathrobe ,no slippers... (no bar)...bathtub was destroyed etc. (About wellness area -was quite dirty -especially pool and around and not in super conditions)we were more time by reception to resolving neverending problems. Last night talking with receptionist, the woman told us to talk with next receptionist in the morning - ok we did - the women was arrogant and no interested (16.8.2019) with last words to send an email to manager of this hotel....I am sorry , but for full price I paid,I am waiting better service. I see it is not just problem of this hotel, but I understand already why a lot of Czech people are going to another countries to spend holiday, when we are treated so.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank adheleid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2019 via mobile

A great little hotel with bags of character next to the main castle so a great location. Very helpful staff. The rooms are spacious in period style. The wellness centre is excellent with small pool, hot tub , bowling , golf sim and massage available. Best is the Restuarant which in my opinion. Is amongst the best in Czech Republic and reasonable prices with a nice wine list to go with it (I recommend the dry Hibernal white organic). Every dish was cooked just right and well presented. You could find fault with the rooms for sure - bathrooms are a bit dated and the robes are old - but this doesn’t really detract from the overall excellent experience. We stayed as a family of 6 with 3 rooms from standard, delux and royal suite so we sampled them all!

Thanks for a great stay and friendly service . Would stay again anytime.

Date of stay: August 2019
Trip type: Travelled with family
Thank pgeeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2019 via mobile

This was a lovely hotel with tons of character. My kids loved their quirky room. Rooms were clean and we had a terrific view. We were only here for one night, so we didn’t get to take advantage of all the things they have, but we did walk up to the castle which was lovely. We had dinner and breakfast there - all very good. Would stay there again.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank glag763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2018

We were in hotel Stekl for three days, and it was beautiful. Old style of this atmosphere we felt everywhere. It is situated close to Hluboka castle. We were staying in the room on the second floor. It was large, clean and comfortable. There were a big snow white bed, beautiful chairs. I especially like pictures on the walls. They seemed to be talking to us. There are jacuzzi with warm water, small swimming pool with very cold water and modern gym on the first floor. It all are absolutely free for guests of hotel. The breakfast area was huge in old-style restaurant with a very good selection of breakfast items. There was great coffee which was made by coffee machine. There was free WiFi in this hotel with not a very high speed, but signal was stable. The ladies at the front desk were absolutely the nicest and helpful as anyone could expect. They provided us all local information. We grateful all staffs of hotel for time we were there.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank OlgaWorldTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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