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Reviewed 5 August 2019

We stayed with two families for one night in 4 rooms. All rooms were what you expect in Villa de Leyva, colonial style. The rooms are clean but in some aspects a bit worn out.

What struck us as unacceptable was the staff at the check in desk, absolutely not customer friendly and unhelpful. We have travelled a lot in Colombia and have never been asked for ID of our children, the lady would not let us check in because we had no ID for the children with us. The hotel did not point this out that this is crucial for checking in. They were able to contact me to switch from a booking through a website to a direct booking! But not to advice us that they cannot check in without ID of the children.

The only person who was friendly and helpful was the lady at the breakfast buffet. All in all the place is fine, but there are a lots of places in Villa de Leyva where staff cares about the guests. We will not go back to this place.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank RobbertVV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded 6 August 2019
Google Translation

Buenas Tardes

Muchas gracias por sus comentarios. Validando la situación presentada en ese momento en el hotel queremos informar que toda persona que se aloje en el Hotel debe registrarse con el documento correspondiente (Pasaporte, Cédula de ciudadanía o extranjería, tarjeta de identidad o registro civil), y si es menor de edad por Ley 679 del 2001 debe presentar un documento donde se evidencie el nombre de sus padres para garantizar el cumplimiento de la ley, todo esto se hace para salvaguardar la integridad de los jóvenes y niños de nuestro país.

Queremos ofrecer disculpas si no se le dio la información antes para que en el momento del Check-In la tuviera este inconveniente.

Atentamente;

Hotel y Spa Getsemani

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Reviewed 27 February 2019

We spent 3 night here and had a pleasant stay. Rooms were nice and bathrooms good with nice showers. The breakfast was excellent and the service by our waitress very attentive (appeared to be one of few members of staff who smiled). The main issue was a lack of information on Spa opening times and cost of treatments. They need to have these clearly visible in reception or in rooms. We had to ask on saturday and we were told 9pm closing - so we went Sunday after 6pm only to find it closed. Asking reception why they said it was only Saturday until 9pm - so it was a bit like asking 20 questions (common in Colombia). In fact Friday has different closing time too.Overall though a decent place to stay if a bit pricey.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded 6 August 2019
Google Translation

Buenas Tardes John

Muchas gracias por sus comentarios, gracias a ellos vamos proceder a poner en la recepción en un lugar visible los horarios y tarifas de los masajes para que nuestros huéspedes tengan más claridad.

Atentamente;

Hotel y Spa Getsemani

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Reviewed 8 February 2019

We stayed a couple nights here, having arranged the room on the spot after driving from Bogotá. The price was reasonable for the modest-sized room, which was clean and mostly comfortable enough. The staff members (reception desk, bell hop, breakfast room worker) were quite friendly and helpful, although I should note that we did not encounter anyone who apparently spoke English; probably too shy, so my mediocre Spanish worked fine. There is secured parking gratis, which we appreciated. My only quibble was that the bed is too short for me – and I’m not especially tall at 6’1”. The bed was at least as wide as a queen-sized bed though. The hotel is in a convenient location in that it is on the edge of the older (interesting) part of town, so it is easy to drive in and out of town and also walk to Plaza Mayor and pretty much any restaurant in 10-15 minutes maximum – although there are a couple decent restaurants within 5 minutes.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank travelin_tommy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Camilochas28, Director de Relaciones Públicas at Hotel y Spa Getsemani, responded to this reviewResponded 5 August 2019
Google Translation

Buenas Tardes Tommy

Gracias por sus comentarios, nuestro personal esta en aprendiendo ingles para poder ofrecer un mejor servicio y siempre buscando mejorar, esperamos que en un par de meses ya sea un poco mas fluido el idioma para el en particular.

Atentamente;

Hotel y Spa Getsemani

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Reviewed 3 February 2019 via mobile

Well located within easy walking distance of the main square and also has a secure car park.

Our bedroom was a good size and had a huge walk in shower. Everything was very clean and the WiFi was good. On the first night we left our window open which was a bad idea as we were close to the road and the traffic woke me up. The following night we kept it closed and didn’t hear anything!

Breakfast was by table service on our first morning and then on the second it was a buffet, due to numbers I assume. Reasonable choice and quality with eggs made to order.

The staff were all courteous but seem a bit sad. No spontaneous Buenos Dias here, except for the young lady at breakfast!

The place could also do with a bit more signage or info in your room. It wasn’t obvious to us where the spa area was, parking or if you could get massages but overall a good choice of place to stay for the weekend.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Stewarty16
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded 5 August 2019
Google Translation

Buenos dias

Muchas gracias por sus comentarios, nos agrada que su estadia en el hotel alla sido buena. Hablaremos con nuestro personal para que el saludo a todos nuestros huéspedes sea en todo momento, porque es muy importante que se sienta a gusto en nuestro hotel.

Atentamente

Hotel y Spa Getsemani

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Reviewed 11 June 2018 via mobile

We have a great travel in family, because the hotel are excelent: location, price, service, installations, poll, spa, foot, parking, etc.

I recommend the hotel for couples and family's and the relation between price and quality is perfect.

Date of stay: May 2018
Trip type: Travelled with family
Thank Jgarcia20018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Camilochas28, Director de Relaciones con Clientes at Hotel y Spa Getsemani, responded to this reviewResponded 12 June 2018
Google Translation

Buenos dias

Muchas gracias por sus comentarios y calificación.

Feliz Dia.

Hotel y Spa Getsemani

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