The hotel as fully artist with Egyptian style. Different feeling stay with family.Nice front office management and the staff. Well arrange restaurant food.good people acknowledge. quality service. And safe place . The room was amazing with Beach view. The pool was very nice..

This hotel was not ready to serve guests.Elevators, air conditioners, room phones and electric kettles did not work. We were the only guests at the hotel but had a stressful time dealing with wrong room allocations and the equivalent discount costs. Management did not meet with us but left everything to junior staff who were at a loss of how to negotiate with us. Really not a fine moment for the hospitality industry. We were travelling with children for the first time after lockdown, and this was not the experience we imagined.

Upon wanting to cancel and receive a refund as we did not stay for the intended time,they were unable to provide us with contacts for reaching agoda.com until we searched and found the details. We asked the hotel to send an email to agoda, copied to us, stating that we did not stay the intended time and wanted a refund. Having received this email on which agoda is copied, we are yet to hear from them.

A disappointing, frustrating experience all told. We will not be visiting ever again.

The hotel mainly survive because of the beach, not because of services or hospitality. The beach is a surfers paradise, awesome waves. There is nothing much to talk about this heavy Egyptian themed hotel, i can only imagine about its past glory, now it’s just the ruins. It is not well maintained, lacks professional housekeeping and management I guess. We were surprised to see that the trash were not removed when we checked in. The room itself was dusty, greasy can of toiletries, broken wardrobe shutter etc. The restaurant has reasonable buffet and good staff but our à la carte orders were disastrous.