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Reviewed 11 January 2020

The Hotel has an amazing location and looks great.

However the level of services is disappointing. In our case it began with expired wifi passwords, then not enough towels in the room and the airconditioning was not working and even repeated complaints did nothing to improve the situation.
As a result the room temperature stayed around 30 degrees centigrade with not even a fan to cool you.

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank vikasranjan123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hotelkabalana, Guest Relations Manager at Hotel Kabalana, responded to this reviewResponded 4 February 2020

Dear Sir/Madam,

Thank you for choosing Hotel Kabalana & also thanks for your valued feedback & we will look in to your dislike & issues will revert back from the management will apologize for the inconvenience faced during your stay.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2020

Kabalana is a very nice hotel with Egyptian concept.
we had a sea facing room with wonderful views. The hotel has big swimming pool.Food was delicious. Specially breakfast & dinner food.We like big buffet. Come back.!!

Room tip: Sea View Big Room
Date of stay: January 2020
    • Value
    • Location
    • Service
Thank DenisMark123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hotelkabalana, Guest Relations Manager at Hotel Kabalana, responded to this reviewResponded 4 February 2020


Dear Sir,

Thank you very much for your valued feedback & look forward to welcome you again.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

Perfect holiday we had Kabalana Beach, Location, Food and everything is good. we would like to special thank for Ms Nadeesha at Reservation. staff & service of the restaurant is good,Pool is clean......

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank erandi364
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hotelkabalana, Guest Relations Manager at Hotel Kabalana, responded to this reviewResponded 3 January 2020

Dear Madam,

Thank you very much for your valued feedback & look forward to welcome you again.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020

Wooow my experience here was amazing,
Great food and new year 2020 experience with the family ,
And most importantly the staff was out of this world so freindly with my family and baby,
And to finish the trip the most amazing sea view and beach in the whole of Sri Lanka ,
We love you Hotel Kabalana we will je

Date of stay: January 2020
Trip type: Travelled with family
Thank alchino7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hotelkabalana, Guest Relations Manager at Hotel Kabalana, responded to this reviewResponded 4 January 2020

Dear Sir,

Thank you very much for your valued feedback & look forward to welcome you again.

Thank you!!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020 via mobile

Don't be folled by the pictures. The hotel is really dirty everything is old. Our room was big but very dirty. Beds are uncomfortable you could hear the street very loud. We thought for that price it must be a nice hotel honestly I've stayed in better Hostels for 5 euro per day. Better stay away when you would like to have a nice holiday!!!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Mimi901219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
hotelkabalana, Guest Relations Manager at Hotel Kabalana, responded to this reviewResponded 4 January 2020

Dear Sir/Madam,

First of all thank you very much for choosing hotel Kabalana & will definitely look in to the matter which you have highlighted & serve you better in the future stay.

Thank you..!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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