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“Very well presented property in easy to access...”
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Very good
13 reviews
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Terrace View to Marbella
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Manilva, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Very good - based on 13 reviews
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Reviews from our community

Date | Rating
  • Dutch first
  • English first
  • Any
English first
Dutch first
English first
Any
English first
Dean C
Stevenage, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very well presented property in easy to access location”
Reviewed 20 August 2014 for a stay in July 2014

Very well presented two bed apartment, and nicely laid out for guest with regards to bed linen & towels. Arrived at the apartment to be greeted by Jason, and to be honest you couldn't wish for a better chap to do business with. The apartment was nicely equipped, both with regards to furnishings and tech. Decent TV (with english channels), dvd/ player and most importantly a good wifi connection. The air con, although not immediately noticeable when first switched on, it did cool the apartment down over a period of time and made the nights very comfortable. The Bat cave style garage with lift made access easy especially if you were loaded down with with bags etc.The location gave easy access from the main road (A7/E15) but was far enough away to not be bothered by traffic noise. The views to the front were fantastic the golf course followed by the sea. The beach was within walking distance if you just wanted a stroll, however too far to carry all you gear if you were planning to stay on the beach for the day. The terraces were huge and ideal for sunbathing or eating, the only thing missing was a BBQ.
I would highly recommend this property to anyone it was competitively priced and well maintained. The deposit process was easy and we got a email from tripadvisor on the day we left advising that it would be returned in 10 days provided there were no issues. On the tenth day we had another email confirming that it would be refunded and the card was credited a couple of days later. All Good
Well done Jason and family
Well done Tripadvisor

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Service
Liked best: The Welcome
Liked least: Couple of small details that need attention (light fitting in the double room & the sealant at rear of kitchen work tops could have done with re doing)
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna H
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago for a stay in June 2018
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jun 2018
Anna,

Bedankt voor uw feedback, die ik volledig begrijp. In elk geval zijn er echter altijd twee kanten aan elk verhaal. In vijf jaar na ons appartement hebben we nog nooit één boeking moeten annuleren, inderdaad, we hebben lovende recensies en herhalen onze klanten.

In dit geval zijn de agenda's die we hebben op dit systeem en thuis weg niet gesynchroniseerd door Vakantie verhuur. Dit leidde tot een zeer moeilijke situatie voor zowel mij als mijn vrouw, waarbij we vanwege de softwarekwestie 3 boekingen moesten annuleren.

Dus hebben we jezelf en twee anderen laten weten dat het appartement dubbel geboekt was en dat de beslissing eenvoudig was genomen door de mensen die het appartement als eerste hadden geboekt.

We waren niet blij om dit te moeten doen, vooral je boeking, want het was zeer korte termijn.

We hebben ook een prijs van £ 120 (140 €) opgelopen om de boeking door vakantie verhuur te annuleren, samen met de andere 2 boekingen, die later in het jaar zijn (totaal £ 360 - 420 €)

Zowel ik als mijn vrouw waren niet blij met wat er gebeurde en we kunnen ons alleen verontschuldigen voor wat volgens ons een fout was en niet voor ons eigen doen.

Ik wens u allen het beste.

Vriendelijke groeten

Jason



Anna,

Thank you for your feedback, which I fully understand. However in every case there are always two sides to every story. In five years of having our apartment we have never had to cancel one booking, indeed we have glowing reviews and repeat clients.

In this instance the calendars that we have on this system and home away were not synced in by Holiday lettings. This led to a very difficult situation for both me and my Wife where we had to cancel 3 bookings due to the software issue.

So we informed yourself and two others that the apartment was double booked and the decision was simply made on the people that booked the apartment first.

We were not happy about having to do this, especially your booking as it was very short notice.

We also incurred a £120 (140€) cost to cancel the booking by holiday lettings along with the other 2 bookings, which are later in the year (total £360 - 420€)

Both I and my Wife were not happy with what happened and we can only apologise for what we believe was a fault not of our own doing.

I wish you all the best.

Kind Regards

Jason
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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