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Reviewed 7 February 2018

Stayed in this hotel for 8days with family of 2 kids in Christmas holidays. All inclusive package was worth it. Food was nice but sometimes they repeat them, Staff were very freindly, lots of activities for kids organised by hotel. Kids loved it and made lots of freinds. Cocktails were nice and evening disco was fantastic. Hats off to entertainment team, If entertainment not there it is not worth staying in this hotel as its in a very remote place. Entertainment team was the best. Hopefully hotel management will support them more as they were struggling with shortage with staff.

Hotel promises heated pool but pool wasn't heated at all..We all complained several times but management didn't bother at all to fix it. so if you are looking for heated pool better to book 5 star hotels.

Room tip: Ask for seaview or 7th floor upwards or front row.
Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Braveheart2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Club Paraiso Playa, responded to this reviewResponded 22 February 2018

Dear Braveheart2016,

We are very happy to read that you had such a great time with us at our SBH Club Paraiso Playa and want to thank you for sharing your experience with others through Tripadvisor.

Our restaurant offers a wide range of freshly prepared foods on a daily basis and is designed to ensure variety for each week. Our guests have the choice between fresh fish, meats, pasta, salads and vegetables every day and our guests who booked all inclusive have also the possibility to make the reservation in one of our themed restaurants. Our “Asiatico”, in our SBH Monica Beach Resort, which offers foods from China, Vietnam and Japan and our “Mare Nostrum” which is located in our SBH Crystal Beach Adults Only hotel and is an a-la-carte Restaurant offering vast choice of Mediterranean foods.

Our hotel is very family orientated and we try to give the children as well as the adults a great experience with us. We offer daily activities for children as well as adults, e.g. archery, darts, volley ball, water polo etc. We are happy that you liked it.

One of our main pool and the children pool is heated (up to 24ºC/75,20ºF) throughout the year depending on the outside temperature. Please be assured that we will check it again.

Once again we thank you for sharing your thoughts with us and hope to see you again soon.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

Contrary to details on Tui website this hotel does not cater for Half-board guests so it is advisable to pay the extra for All-inclusive. If you book Half-board there is no price list of drinks or food outside meal times. Although the hotel rooms do not include fridges etc there are various snacks available to All-inclusive throughout the day and bar drinks in the evening. There are over 100+ steps to the beach but it is well worth the trek down and easy to find a quiet spot to sunbathe or go in the sea.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank michaellgibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Club Paraiso Playa, responded to this reviewResponded 5 February 2018

Dear Michaellgibbs,

Thank you very much for the time taken to share your opinion about our SBH Club Paraiso Playa with us.

Our hotel is located in a truly heavenly place on the wide, long Beach of Esquinzo. It is the ideal hotel for combining relaxation and fun. We just like to point out that the access to the beach is described very well in all travel catalogues. However we are very sorry that you weren’t informed well about it prior to your arrival.

We are sorry, that you have believed too that we have a fridge in our rooms. We have not published this information in any catalogue. But as we often read this comment, we have now decided to add one in each room this year.

Of course we will keep in mind all your comments and suggestions as we can continue to improve and try always the best to our guests. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to our hotel.

Kind regards,
The management

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Reviewed 22 January 2018

The hotel would be much better with a better interior design. Rooms are basic, all areas rather "cold". However the service is so good (and food also) that it makes a good place for vacation. Animation good.
The problem is with a cheap reservation - you will not get a room with a nice view. Respect the meal hours. The doors to restaurants and bars are closed at closing hour and you cannot get in. Do not opt for Asian dinner a la cart (in another SBH hotel Monica Beach in Costa Calme - nice hotel - recommended) since there is no much choice - basic Chinese. The beach is nice, sandy, nice water, long to walk, access by stairs (around 10 floors) but not very difficult to climb.The hotel will be renovated in 2 years than the price will be higher

Date of stay: January 2018
Thank Krzysztof R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Club Paraiso Playa, responded to this reviewResponded 5 February 2018

Dear Krzystof R,

Thank you for have taken the time to share your thoughts and experience during your holidays in our SBH Club Paraiso Playa here with us.

The whole staff is really proud to read your comments. Our always friendly and helpful staff is always happy to attend the needs of our clients because our goal is to ensure that all our guests will spend a wonderful and unforgettable holidays with us.

Our kitchen staff and chef prepare a variety of good quality food on a daily basis. That way we can guarantee a big choice and freshness in our meals as customer satisfaction is very important to us and we aim to fulfil their expectations.

We would like to point out all guests receive their booked category or a higher category at arrival, if a client is for any reason not satisfied with the pre-allocated room reception will find an alternative as soon as possible.

We would be delighted to welcome you back again in our hotel.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

it’s a wonderful hotel, I had come to fuerteaventura in the north, the north is more beautiful, but the hotels are not top compared to this hotel where we are lacking nothing, we have no need to leave the hotel because there is entertainment from morning to evening, the animators brings us joy, and especially the atmosphere and thank you exceptionally the best animator to Anton Bruno who bring a good atmosphere!
A little criticism about the condition, the games are old enough and everything breaks.
The nightclub and shows are perfect!

The rooms are perfect, big and most of all comfortable with a terrace.

the reception is always our services, there is nothing to say! perfect.

there is a city center next to it there are cabs at our service, and some acitvity such as the quads, jetski ...
I will be back very soon but at this hotel!

and thanks to cleaning lady for the cleanliness every day, and the little surprises.

Date of stay: January 2018
Thank saradriot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Club Paraiso Playa, responded to this reviewResponded 5 February 2018

Dear Saradriot,

We appreciate you have taken the time to write such a positive review of our SBH Club Paraiso Playa. We are very proud to read you were happy with all aspects of the hotel.

As we know all of our guests are looking forward to their holidays and all our staff works to satisfy the expectations of each other and make their holiday that extra little bit special and unforgettable, for example our housekeeping makes little animals out of the towels.

Thank you very much for your kind words and the appreciation regarding our entertainment team. They offer a wide range of activities throughout the day for all our guests as well as two different shows at night time.

We would love to see you soon in our lovely SBH Club Paraiso Playa and have the pleasure to host you again.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018 via mobile

We was just only 1week. It was great holiday! Charming island.
Hotel's standard was normal. We had room with an ocean view. Comfortable, nice service, clean but hotel for me to biggest.
The best in hotel was animations teams. All the events was show with awesome idea and music. Not obtrusive activities on the days. Cool gymnastics.The best of the team was Anton from Italy with big talent. He's very ambitious, brilliant, perfect dancer and funny. Great talent for such a hotel. He was contact with everyone!
We'll come back to these hotel because of amazing people.

Date of stay: January 2018
Trip type: Travelled as a couple
2  Thank Justyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBHDireccion, Director General at SBH Club Paraiso Playa, responded to this reviewResponded 5 February 2018

Dear Justyna S,

We thank you very much for have taken the time to write a review about your holiday and we are delighted that you had a “great” stay with us.

Reviews like yours confirm that we are doing everything correct and are able to transmit happiness and the holiday feeling to our guests. Thank you as well for your kind words and praise to our entertainment team, they sent their love.

It was our pleasure to host you, and we look forward to welcoming you back on your next visit to our SBH Club Paraiso Playa.

Kind regards,
The management

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