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Reviewed 24 November 2017

Awesome hotel located in Alicante province. Asian decoration all over the complex, great gardens , 3 swimming pools, 2 of them heated , so you can swim all over the year. You have differnte options for your meals , from asian until mediterranean food. It is a place to spend at least a weekend and besides you have the option of doing different activities like yoga , Tai chi, Chi kun... receive a massage , visiting the spa....
Definetely it is a place to spoil yourself.

Stayed: November 2017
Thank fergar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionAsiaGardens, Adjunto a Dirección at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this reviewResponded 25 November 2017

Dear guest,

First of all, thank you for posting on Tripadvisor such a wonderful review about your stay at Asia Gardens.

We are very glad to read your kind compliments regarding our asian theme and our amazing heated pools where you can enjoy a relaxing bath all year around.

We are also very happy to know that you tried our asian activities and we fully met your expectations on every account.

We are looking forward to welcome you back pretty soon,

Best regards,

Sergio Tamayo
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

For a place in Spain, this is probably as close to Asia you'll ever get. But if you've been to Thailand, you might get disappointed by the lack of details and inconsistencies. The Thai restaurant called Koh Samui doesn't know what a fresh coconut is (despite that island being one of the largest exporter of coconuts). The same restaurant forgot our table despite being almost empty (and wasn't understaffed - my husband had to get up and talk to the waitress after trying to get eye contact for 20 minutes). The Thai massage wasn't really Thai, but quite relaxing. If it wasn't for the hefty price and the lack of details, this would be paradise.

Stayed: November 2017, travelled as a couple
Thank Baryla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionAsiaGardens, Adjunto a Dirección at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this reviewResponded 25 November 2017

Dear guest,

Chiefly, we would like to thank you for for taking the time to write a review about Asia Gardens.

We were disappointed to know that your experience with us did not live up to your expectations. We take great pride in pamper every single detail in all areas of our hotel in order to faithfully recreate the exclusive asian atmosphere and it is most concerning that you did not find this to be the case in our Koh Samui restaurant and our Thai Spa.

We take note of your valious impressions in order to keep improving and focus our efforts in delivering the best services.

We hope to have the pleasure of welcoming you back soon,

Kind regards,

Sergio Tamayo
Assistant Manager

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Reviewed 14 November 2017

We booked 5 days with the kids and really enjoyed it, the staff was very kind, two heated swimming pools, yoga courses, just name it..perfect place for a relaxing moment.
This said, we asked for a sea view which was non existant, but after having mentioned it to the manager, we were changed to a superb room with an excellent view on the sea.
Most rooms don't have that due to the vegetation, but all are of good standard.
The prices in the main restaurant are too high even though the quality of the food is excellent.
I would not rate it a "leading hotel of the world", but rather a high standard family hotel.
We will gladly go there again.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionAsiaGardens, Adjunto a Dirección at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this reviewResponded 24 November 2017

Dear guest,

Firstly, we would like to thank you the fact of posting on Tripadvisor such a positive review about your recent stay with us.

We are very happy to know that your overall stay was great and we ended up giving you the room that met all your expectations which enables you to had a perfect family stay.

Once again we would like to thank you your valious comments which allow us to keep on improving our services in order to get the best rate in upcoming visits.

Looking forward to welcome you back,

Kind regards,

Sergio Tamayo
Assistant Manager



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Reviewed 6 November 2017

We are currently staying here in room 6302. In the distance lay the heady delights of Benidorm..enough said. This hotel may only be a few kilometers away up in the hills, but believe me..it's on a different planet.

Everything from decor, the gardens, the background music, the staff the food all conspire to make you believe you are in one of the best hotels in the Far East..not the Costa Blanca.

Service standards are exceptional, attentive and obliging. The property is diligently maintained, you would find it difficult to find any fixture or fitting awry or not functioning.

The restaurant offer is extensive. Buffet and separate A la Carte venues. All drinks with meals included in the price, a facility which wasnt even made known when we booked.

Rooms are beautifully and tastefully appointed with luxurious bathooms and the grounds are exceptionally well maintained , inter mingling gardens and water features as well as very welcoming swimming pools

we simply cant fault the place.

Room Tip: Garden view may be better option as the hotel is not on the coast. NB no direct access to a beach
Stayed: November 2017, travelled as a couple
2  Thank martinp123284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionAsiaGardens, Assistant Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this reviewResponded 12 November 2017

Dear guest,

First and foremost let me thank you so much for your brilliant comment. We love hearing about the happiness and satisfaction of our guests, and we appreciate that you took the time to let us know.

We are happy to know that our team met your fully expectations and you enjoyed our location, facilities and gastronomy.

Thank you again for your words regarding your previous stay. We are looking forward to seeing you again soon.

Sincerely

Daniel Granullaque
Assistant Manager

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Reviewed 4 November 2017 via mobile

A fine quiet hotel. We had a nice big room and a jaccuzi on the balcony. Great for under the sun!

The choice of restaurants where you can come with children is limited.

Sometimes the staff is too busy doing their act that is feels like being in a fun park.

Stayed: September 2017, travelled with family
Thank Gup2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionAsiaGardens, Assistant Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this reviewResponded 12 November 2017

Dear guest,

First of all, I would like to thank you the dedicated time to write us your vision regarding your previous stay with us. This is one of the most important tools we have to know the versions of the stay of our customers.

We take in to great consideration all the requests from our customers and regarding the situations you exposed in your feedback we would like to apologize about any inconvenience during your stay so let me tell you that we are applying the appropriate corrective measures in order to reach the excellence in our service.

Your feedback will certainly be very helpful to carry on struggling to improve it as much as possible and we hope that you’ll be able to appreciate it in your next visit.

We look forward to seeing you again soon.

Sincerely,

Daniel Granullaque
Assistant Manager

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