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Tianek P

Unforgettable holidays in Sheraton Maldives

5.0 of 5 bubblesReviewed 19 Jul 2024via mobile
An unforgettable experiences in Sheraton Maldives - words are inadequate to describe it's beauty, great service and full satisfaction of holiday makers seeking sunshine, beaches and lively activities (both sea sports and social activities). The staff soon became your friends. They are (as far as my limited memory capacity could recall):-
1. Housekeeping - Siraj and Surufa
2. Feast/Anchorage attendants - Yaish and Rufa/Ms Wong who speaks Mandarin too
3. Social/Water activities - Tammy, Natasha and Aldi who ensure you enjoy your holidays never dull as long as you have the time to participate; / Kaitland and Cathy, the Marine Biologists dedicated to bring back lively Coral reef and marine lives; So do Mango working hard to show the beautiful marine underwater there. Also many thanks to the Management - Salaem, May and Nikki - motivating highly trained and dedicated staff working to highest goals of customer satisfaction.
Translation ---
我們兩老在马尔代夫喜来登酒店度过此生难忘的愉快假期 - 貧乏的语言難以以描述這太平洋海上珍珠的海天一色的美景、世界一流度假勝地的服务和積極对寻求阳光、海滩和社交活动(不止是海上运动, 也包括陸地上的社交活动)的追求都能各自满足其需求。所有工作人员服務都很積極使得她們很快就成了你的親友。他们是(據我有限的记忆能力所能記下的,有):-
1. 客房服务 - Siraj 和 Surufa
2. Feast餐廳/Anchorage Bar的服务员 - Yaish 和 Rufa/(Wong)黄女士 還-她能講普通话
3. 社交/水上活动 - Tammy、Natasha 和 Aldi,只要你有时间参与,她们会确保你享受假期不至於沉悶;/ Kaitland 和 Cathy- 兩位年輕漂亮女性海洋生物学家專門致力于恢复珊瑚礁生態和生機盎然海洋生物;Mango潛水教練也努力介紹那里美丽的水下海洋。
最後还要感谢管理高层們 - Mr Salaem、Ms May 和 Nikki - 培訓一批训练有素、專业的员工,將努力服務令客戶滿意的最高目标努力邁進。
Date of stay: July 2024
Trip type: Travelled as a couple
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Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this review
Responded 25 Jul 2024
Dear Tianek P,

We are delighted to hear that you had a positive experience during your stay with us. Your kind words are a testament to our team's hard work and dedication to providing exceptional service to our guests. We will be sure to share your feedback with our staff, as it serves as a source of motivation for all of us.
Hopefully we will have a chance to welcome you back to our little piece of paradise

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 July 2024

It’s an excellent hotel! When we arrived at the Sheraton, Faya helped us a lot. She told us ‘bout hotel and she was very kind. The food is very delicious, we liked sea salt restaurant so much!!! This restaurant located near the ocean so you can see big sharks and stingrays in the ocean there. Also animation is very good. In the evening we took part in quiz, karaoke and we watched show with Maldivian Boduberu ( local drump). Hotel has kids club, there were a lot of kids. Also there were some animation for teens: playing volleyball/water volleyball, palm weaving, weaving braslets, pool party, Zumba classes etc. Animation suitable for teens, adults and kids! Hotel gives complimentary photosession. Spa in this hotel is the best spa I have ever seen in my life. Spa is located on a separate island. It’s very beautiful there. During the massage we had relax listening to the sound of the waves. I can recommend this hotel for everyone, because it’s really nice hotel 🫶🏼

Date of stay: July 2024
Trip type: Travelled with family
Thank Ekaterina V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this reviewResponded 25 July 2024

Dear ekaterinav669,

Thank you so much for your kind words and for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had such a wonderful experience!
Our team works hard to provide the best possible service and create a comfortable and memorable environment for our guests, and it's truly rewarding to know that we exceeded your expectations.
Once again, thank you for choosing Sheraton, and we look forward to the opportunity to serve you again.

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager

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Reviewed 14 July 2024 via mobile

Excellent resort, I had a good time with my family and kids, wide selection of restaurants with delicious food.

I recommend this resorts for families, and I would like to thank Niki for her support and taking care of our stay.

Wide variety of water sports as well

Date of stay: July 2024
Trip type: Travelled with family
Thank almoaibed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this reviewResponded 25 July 2024

Dear almoaibed,

We are delighted to hear that you had a positive experience during your stay with us. Your kind words are a testament to our team's hard work and dedication to providing exceptional service to our guests. We will be sure to share your feedback with our staff, as it serves as a source of motivation for all of us.
Hopefully we will have a chance to welcome you back to our little piece of paradise

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2024 via mobile

The location is good because it is very close to the airport. The amenities of the hotel is nice. We had chance to join many activities. They even upgraded our room for a night. However, the hotel has a serious issue with hygiene.
They hold the coconuts their fingers inside. Same for the glassess, plates, food. Once, they spilled the icecream on a table and picked with a spoon quickly before serving to a customer. One time they brought me fish without chicks. Someone took them before serving to our table. The people need to be trained and diversity must be increased. The people are nice and kind, but hygiene is the reason that I picked Sheraton. Unfortunately, it could not fulfill our expectations.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Ahmet Melih K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this reviewResponded 25 July 2024

Dear Ahmet Melih K,

Greetings from Sheraton Maldives.
First of all, please accept our apologies for any inconvenience that happened during your stay.
Your feedback is highly appreciated as we have a firm commitment to continuous improvements with our services.
Hopefully we will have a chance to host you again.

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2024

Masala hut restaurant, the best Indian restaurant the butter chicken was amazing & the sambosa was amazing too

Activities & everyone in here was so friendly and sweet

thank you for Hassan at masala hut restaurant for the wonderful hospitality we really appreciate it & enjoyed 🙏🏻🇦🇪

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank dana a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this reviewResponded 25 July 2024

Dear Q969BKdanaa,

Greetings from Sheraton Maldives.
Many thanks for choosing to stay with us and also for posting this wonderful feedback.
The team is elated to see that our hard work has paid off; your words' gives us extra motivation to continue doing our very best.
We do hope to welcome you back.

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

its very nice resort.
there are many beautiful things and,
the food is also very delicious.
there are many spot to watch the fishes.
the weather was also very nice.
all staff in resort are very kind and they are ready to suuport customers.
I will re visit again.

Date of stay: July 2024
Trip type: Travelled with family
Thank Harry K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russel Suarez, Guest Services / Front Office at Sheraton Maldives Full Moon Resort & Spa, responded to this reviewResponded 25 July 2024

Dear harrykY3678GO,

Thank you so much for your kind words and for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had such a wonderful experience!
Our team works hard to provide the best possible service and create a comfortable and memorable environment for our guests, and it's truly rewarding to know that we exceeded your expectations.
Once again, thank you for choosing Sheraton, and we look forward to the opportunity to serve you again.

Best Regards,
Russel Malate Suarez
Asst. Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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