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SunConnect Protaras Beach - Rising Star Hotel
Ranked #44 of 65 Hotels in Protaras
Certificate of Excellence
Stirling, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Hotel”
Reviewed 27 October 2011

I was a bit worried going here as some of the reviews were taking a turn for the worse, but fear not!! Staff were great, service in the restaurant was 1st class!! food slightly above average, we were on A.I which i thought was great!! also great location! I was at the rear of the hotel with a side sea view, which i new when i booked so it wasn't a problem, no kids club but half the guest were also scottish, so our wee ketchup made some great friends! previous bad reviews on entertainment had also worried me, but the entertainment was 1st class, some really good acts on at night. Stan the entertaiment mangager was a great guy, had time for everyone, this guy must come back next year!! I never thought i would enjoy bingo but his banter on the Norwegian invasion was brilliant!! I never had a problem with the old dudes from Norway, yeah they were crabit but hey guys they only have a few years left, I will be at that age too!! Cut them a bit of slack!!
Made friends with some great people and would go back in a minute!!

Room Tip: they are all good!
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  • Stayed October 2011, travelled with family
    • Value
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Helpful?
2 Thank Stu V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
119 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 27 October 2011

My wife and I stayed here 19-26 Oct 2011, we were self catering, when we arrived our apartment was clean enough,nice clean kitchen with clean utensils, but the cleaning during our stay was'nt up to scratch,especially in the bathroom, the shelf and the mirror were never cleaned during our entire stay, both were dirty from splahing water, toothpaste and shaving soap/razor.We are not sure how they cleaned the bath and the sink, the bath looked like it had been hosed down with water and no cleaning products, very grubby, the sink was never cleaned properly either, our bar of soap was never lifted during cleaning leaving a mound of soft soap underneath.Maid service was 5 days a week the other 2 days just the bins were emptied.
It is the managements policy never to allow the sunbeds to be reserved, however when we went down at 10.30 every morning we struggled to get 2 beds, half the beds were taken the other half were reserved with towels but no guests, could have done with more beds, or enforce their policy,why make rules without enforcing them.
The apartments were in a nice location, near the beach and near the start of the strip.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tattieheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dover
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 October 2011

Just returned from the same two weeks as the previous reviewer, and would agree the food could do with a tweak, choice not great and very poor sweets, though well cooked and always hot.We also were all inclusive, which we found ok though would not use this again. Must admit we found the whole wedding of the owners daughter a great night! , yes the music did go a bit to long, but by that stage we were pretty drunk and slept ok! Think the day we couldnt use the pool while the wedding was set up was handeled well and the use of the Golden Star hotel went well, as the use of the Yianni Marie Resturant for meals was fine. Yes it was a bit stange to have the pool area closed for the day but it was a one off and a great experience, all the hotel guests were invited and the bar was free, so a great night was had !
This was our 4th stay at this hotel and i think it is still pretty good, location superb, clean , and good staff. Reception staff great , Lucy is a great advert for this hotel, always a smile and happy to chat and made us feel welcome. Yes the food could do we some improvement but overall a good holiday.
Agree that the large number of Norwegians seemrd to take over during our second week, but they were not running around fighting and getting drunk, like i have seen large numbers of Brits do when they are in large numbers at other hotels i have been at.The entertainmenr guy did a good job, not pushey if you didnt want to join in.
Woukld have given 5 star s if the food was better, but 4 stars is about right

Room Tip: Pool side view gets morning sun but noisey at night with entertainment, front of hotel gets afternno...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 October 2011

Got back yesterday after one week at this hotel. Due to a few bad reviews we did look to change hotel but am so glad we didnt. This is an excellent 3 star hotel which was spotless, had a lovely pool/sea view and entertainer Stan was so good with our kids. Would definately recommend this hotel.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank humberstones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen,Scotland
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 October 2011

Just back from the Rising Star after 2 weeks, party of 3 Adults and 2 children, All Inclusive.Really good location beside the beach and excellent pool area. Apartments dated but really clean with everything you require. Cleaning staff do an excellent job and are really helpful and polite as is the Manager, Bar and Restaurant staff. First week, excellent evening entertainment, good singers, a parrot show and a magic show which was brilliant! Unfortunately on the Saturday there was a wedding and we were moved to the Golden Star to use their facilities and to eat there....this was a joke.....hotel was so busy, hundreds of locals everywhere and the noise levels were unacceptable until 3am in the morning...no use for the kids. Impression owners treated the guests as second class citizens and did not care!!! Just when we thought it could not get any worse, over 100 Norwegian elderly guests arrived and took over the hotel. Entertainment at night the second week was changed to suit them and UK people were not looked after. Even the pool area was taken over by them doing exercises in the morning at the side of the pool. We went All Inclusive and I would not recommend...lack of choice and the food was awful....landed up eating out most nights. Was nervous re the entertainment guy as per previous reviews but he is no longer there, new guy Stan who is an absolute star and the kids loved him. Well done Stan...if it was not for you the kids would not have had a good holiday! Will not be returning to this group of hotels!

Room Tip: Stayed in 401- brilliant front sea view and 310- side sea view. Ask for even number for side sea vie...
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank babsmaclaughlinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SunConnect Protaras Beach - Rising Star Hotel

Property: SunConnect Protaras Beach - Rising Star Hotel
Address: 6 Feidipidou Street, Protaras, Paralimni 5296, Cyprus
Region: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Protaras
#18 Spa Hotel in Protaras
#26 On the Beach Hotel in Protaras
Number of rooms: 106
Official Description (provided by the hotel):
The SunConnect Protaras Beach - Rising Star is situated directly at the sandy Flamingo Beach of Protaras, which invites the whole family for a swim. Most of the facilities are shared between the two sister hotels SunConnect Rising Star & Golden Star. The whole complex disposes of 215 family-friendly rooms with one or two bedrooms. All facilities can be used by guests of both properties (Rising Star and Golden Star). The large sundeck with sun loungers and parasols and 3 pools invite you to relax. The Hotel's reception is available 24/7 and provides currency exchange. The hotel has 2 lifts. Throughout the hotel you enjoy free Wifi. Parking is available. Pool towels can be rented against a charge and deposit. In our Sunny Skies Restaurant a rich variety of foods is served buffet-style for breakfast, lunch and dinner. The Yianna Marie a la Carte restaurant, which is located between the two buildings Rising Star and Golden Star, offers international and cypriotic dishes, fresh fish and shell fish between 11:00 and 22:30. You have the possibility to choose between half board (breakfast and dinner) and holiday inclusive which includes breakfast, lunch, dinner (buffets) and selected drinks. The ConnectBar at the Rising Star is opened between 10:00 and 21:00. Here you can enjoy delicious drinks while recharging your mobile devices and getting in contact with other guests. Moreover, you can also enjoy a drink at our Lobby Bar at the Rising Star Hotel. There's a supermarket for basic necessities at the Golden Star Complex. If you would like to stay active during your stay with us, you can enjoy a game of football, table tennis or beach volleyball with your family or other guests. Your ConnectScout organizes numerous sports activities for the entire family, for example water polo. Besides the hotel has a tennis court and tennis rackets can be rented against a charge. There's also a fitness center for you to keep fit during your holiday (against a charge). For guests seeking relaxation and wellness, our Venus Massage Center has lots of different treatments to offer, which will for sure leave you relaxed and revitalized. Treat yourself with a back massage or enjoy a Thai Massage (against a fee). Alternatively you can relax in the sauna or steam bath (against a fee) or use the indoor swimming pool. Our kids club invites children under 7 for diverse and fun activities like different pool games or creative time. Play games, read books, watch movies and meet new friends! There's also a playground which will for sure be enjoyed by your kids! For kids from 8 years on there are also a lot of water activities like water polo, a pool race or swimming competitions. Or what about a game of football, volleyball or basketball? There's also table tennis, billiard and air hockey - so it's for sure not going to be boring!For teenagers, the ConnectTeenLounge invites to hang out with new friends or play video games. There's a mini disco on several days a week. There are life shows with music every day. The hotel offers family-friendly apartments with one or two bedrooms for up to 4 guests. Those are equipped with air conditioning in the bedroom, TV, kitchenette with cooking rings, microwave or mini oven, fridge, kettle and toaster, a bathroom with bath/shower and WC and a furnished balcony or terrace. Apartments in the Rising Star have a side sea view. ... more   less 
Also Known As:
Rising Star Beach Hotel
Rising Star Beach Protaras
SunConnect Protaras Beach - Rising Star Hotel Cyprus

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