Clear 3 star hotel due to issues in service.
But first good things.. Hotel rooms are nice as well as other facilities. Spa is small but enjoyable.
Then bads.. Spa does have issues in service like water drinking cups are off during busiest time a day, shower soaps are off and papers left by lazy people lay over in locker room. On spa service side nobody cares at the end. Same continues in room cleaning, cleaning between nights need to be ordered but they are so lazy that even toilets are not cleaned, see picture. If you have two floor room, upper floor is not cleaned even on several day stay.
Reception is sometimes a chaos, they do not know how to use cash registers.. If you buy Spa ticket, drinks and something for hotel reservation at once, you need to go through three cash registers..
In overall, service and how things are organized and implemented in this hotel is worst ever among any Sokos hotel even if this is relax category hotel..
Something that Sokos management shall take actions.
Nurmes is nice place and this is pretty much only hotel there so no competition in a sense but still improvement is needed if you want to have customers to stay also second time.
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