I would simply say this hotel is very good in terms of customer service, location and facilities.
We stayed only for few nights but we managed to try all the room types.
The glass igloos are nice although we ran into issues with the heating inside. The igloo was very cold and the thermostat was broken.
We then went to complain to the reception and this review would probably be very different if it wasn't for the staffs reaction the the problem. They said they could either try to fix the issue or have us a new room. We chose the latter and moved to a suite with a sauna. Amazing room.
Breakfast and the restaurant were nice with quality food and service. They did their best to keep good distance between the tables by restricting the amount of customers inside the restaurant so you could enjoy your dinner or breakfast during the pandemic.
Hotel also offers nice tours and activites for those who want them.
Cleaning of the rooms was done daily and in a good level.
Overall a very good experience in the most busiest time of the year.More
- Free parking