We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Does what it says on the can”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Cardiff Airport
Ranked #1 of 2 Hotels in Rhoose
Reviewed 9 October 2017

Had a 0600 flight so decided to book in to lessen the impact of such an early flight, additionally we were returning from Amsterdam arriving in Cardiff at 2130 so decided to stay that night as well which meant we could enjoy the day without having to worry about driving home from the airport.

Check in was quick and easy and in no time had dropped bags in the room and was sitting in the bar area having ordered food. The menu is not the most extensive but there is something for everyone. Chips were chunky and very crisp, well cooked indeed really enjoyable. My partner had a pizza which was really generous (regretted the side of chips with it!) and I had the fish & chips - fish a little on the small size but nevertheless all good 'pub grub' type food.

Service was good, staff very pleasant & polite, there appears to be some regulars there, looked to be contractors so clearly consistent in their standard? The lounge area would benefit from more comfortable seating, when it is busy (as it was on a Thurs evening) we ended up staying at the table we ate at and then finishing up at the bar perched on a stool.

Plenty of car parking to be had. The hotel is just a short walk to the terminal, and I could kick myself having waited previously for a taxi to arrive from Barry to take me to the hotel!! The route is quick & easy and has street lighting, and well under a 10 minute walk! Even in the rain and with luggage I would not now wait for the minibus from the hotel (they send a taxi if their minibus is unavailable)!!

Breakfast the morning of the flight was basic, oats in a pot, some cakes and croissants, toast with tea/coffee/juice etc. Breakfast on our return was the same plus a hot option of sausages, bacon, scrambled eggs, baked beans & toast. The sausage and bacon was really nice tasted like good quality meats!

Spent 2 very restful nights, very quiet indeed! There are no 13 amp plug outlets near the bed so if you want to charge your phone and use it as an alarm clock then its not very practical to rush across the room to silence your alarm!

The whole place is clean and in good order. My only gripe, like many hotels is where guests smoke which is at the front door so you have to walk through the smokers to get to the hotel!!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Commz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl D, General Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 10 October 2017

Dear Commz,

Thank you for taking the time to review your recent stay with us here at Holiday Inn Express Cardiff Airport.

I was pleased to read that on both nights you found our hotel to be comfortable and suitable to your needs. I am pleased that you enjoyed your dining experience and have noted your comment regarding seating etc. I am pleased to confirm that we will shortly be undergoing extensive refurbishment which includes our Great Room and will include a new seating area for guests to relax.

It was also pleasing to read that you enjoyed our inclusive "express start" breakfast and found the hot items to be tasty and of good quality.

I have noted your comment regarding people congregating at the hotel entrance and am currently working on a resolution to resolve this.

Once again thank you for taking the time to review your stay with us and I hope we are able to welcome you back to our hotel in the near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (890)
Traveller rating
Traveller type
Time of year
Language

15 - 19 of 890 reviews

Reviewed 5 October 2017

This used to be a well run hotel with friendly staff and we always used it when flying from Cardiff. Now I think we will have to start looking for somewhere else. The reason(s);

Staff only seem interested in getting through their shift.
It is no longer particularly clean or smart.
The long stay car park is awful and did my car no good at all.
The worst fault is that the last two times we have arrived back we have been left waiting for a lift from the airport (and freezing cold) for 20 - 30 minutes. Considering the hotel is right next to the airport this is not acceptable.
Last time after finally arriving at the hotel we went to the bar for a much needed drink and they were out of almost everything and we were forced to have something we didn't really want - not good given the price.
On several occasions there has been a group of Eastern European men hanging around reception of just outside smoking and perhaps drinking (I am not sure about the latter). They did not help to make us feel welcomed and comfortable.
Breakfast is barely acceptable as are the dining facilities.

I want to like this hotel because we have used it for so many years but unfortunately not any longer.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl D, General Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 10 October 2017

Dear Mark V,

Thank you for taking the time to review your stay with us.

I was disappointed to hear of your experience with us and may I take this opportunity to apologise for the shortfalls in service you received.

Regarding your comment around the appearance of the hotel, we are about to undertake an extensive refurbishment of hotel bedrooms and public areas which will transform the appearance of our hotel.

I was disappointed to read that you were not satisfied with our complimentary shuttle service. As you may be aware this service runs on request and a first come first serve basis. We will always endeavour to ensure guests are transported in a timely manner.

I was particularly disappointed to read your review of our inclusive "express start" breakfast. We have recently upgraded our breakfast offerings along with all other Holiday Inn Express throughout the UK. We offer an extensive continental buffet, with additional hot items of Bacon, Sausage, Scrambled egg and beans. We offer a wide range of hot drinks (34 different options), various juices, cereals, pastries, muffins, selection of breads and baps, yogurt, fruit compote, fresh fruit, cereals and a vast selection of jams and spreads.

Once again thank you for reviewing your stay with us and providing your feedback. It is with such honest feedback that we can endeavour to improve.

I hope we are able to welcome you back to our hotel in the near future when I am confident you will have an improved experience.

Best regards
Carl Davies-Phillips
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

The facilities were fine it’s the staff that needs retraining to at least look as if they are awake.
We checked in explaining our flight was at 6am and allowing for the 2 hour before rule but as we had a passenger with an oxygen concentrator we would need to be at the check in by at least 3.30 am so it could be checked in by security.
We had paid for breakfast so asked can it be arranged to just have cereal tea/ coffee etc available at this time.
We were told to ring reception to make sure everything was ready for us,the lady was certain it would be as “they get it all ready well before but just in case”
My husband and I couldn’t sleep so decided to grab a coffee and remind them we would need to leave at 3.30 am instead of 4 am.
Turns out our transport hadn’t been booked the night before as we had arranged and there was no drivers to take us plus there wasn’t a wake up call logged even though we had stood there for way longer than we should have arranging all this
lol and behold the whole breakfast area was empty nothing was switched on so I asked are we getting our continental breakfast?
She knew nothing about it as well!!
We ended up having just a cup of tea and a piece of toast each,no jams croissants cereals etc.
Awful awful service I will never again stay in this place and if you’ve got any sense you won’t either.
If you have an early morning flight do not pay for breakfast because you won’t get it.
When we told relatives on arriving home my uncle told us he’d stayed there a few months previous and told them his flight was at 6 am and could he have a call at 4am,they called him at 6am when the flight was leaving!!.
On complaining before leaving we were told breakfast starts at 4 am sorry.
This means if the flight is leaving at 6 and you have to be there by 4 all those passengers who have paid for breakfast don’t actually get it!!
This is a nice little money spinner for someone, disgraceful company!!

Room Tip: All the same really.
See more room tips
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank 443bernadettew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl D, General Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 10 October 2017

Dear 443bernadettew,

Many thanks for taking the time to review your stay with us.

I was disappointed to read your review and please rest assured a full investigation will be conducted. May I firstly take this opportunity to apologise for the shortfalls in service your received.

Our complimentary "express start" breakfast operates from 4am each morning with hot items available from 6am. We do communicate this on our website when booking online aswell as verbally if booking via telephone. I apologise that the information doesn't seem to have been communicated to you in advance of your stay with us. I was pleased to read that although you had to leave prior to breakfast start time that you were able to have some toast and a hot drink. Once again I do apologise that this information wasn't effectively communicated to you.

Thank you once again for reviewing your stay with us and providing such honest feedback. It is with such feedback that we can put procedures in place to improve the service we provide.

I hope you will at some point give us another opportunity to restore your faith in the service we provide.

Best regards
Carl Davies-Phillips
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Stayed here while I worked in Barry. Good points, parking available on site and staff were friendly.
Bad points:
• Rooms were dated
• I called down for a iron to be sent up and they said "I'm sorry we don't offer that service.. we only have a iron room." Which Is where you take down all your clothes to iron them in this small room by reception.
• Restaurant was like an airport lounge.. not sure if that was to fit in with the theme of an airport hotel.
• breakfast was diabolical with little options for vege. Closest Is a bowl of beans and cereal.

I don't usually make the effort to make reviews but definitely wanted to give some feedback here.. please make some changes.

Stayed: September 2017, travelled on business
Thank Harune120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 4 October 2017

Hi Harune120,
Thank you for taking the time to provide us with your feedback.
Its great to see that you found that our team were friendly.
I am happy to announce that at the end of the year all of our rooms will have a revamp, they will also have irons and ironing boards in them.
Please rest assured we will be taking your comments on board regarding our breakfast.
It is only with such honest feedback that we can endeavor to improve.
We really hope to welcome you back very soon.
Thank you & take care
Jemma Baker
Deputy General Manager

We really hope to welcome you back very soon.
Kind Regards
Jemma Baker
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

cannot fault this hotel at all, from checking in with a very friendly receptionist to our rooms very comfortable bed, everything was nice and clean, bathroom was quite big, although the only thing was the shower head was not fixed properly and nearly fell on my head, had a good night sleep no noise from the airport at all. breakfast was adequate, nice start to my holidays

Room Tip: my room was overlooking runway
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemma B, Manager at Holiday Inn Express Cardiff Airport, responded to this reviewResponded 4 October 2017

Hi Anne T,
Thank you for taking the time to provide us with your feedback.
I am pleased to see you found our proximity to the Airport ideal for your stay.
We are happy that you found the team very friendly and that you enjoyed our breakfast.
I am happy to see a lot of positive comments in your review and with that I thank you for.
Once again thank you for taking the time to review you stay here with us.
We really hope to welcome you back very soon.
Kind Regards
Jemma Baker
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rhoose
0.9 km away
Celtic International Hotel Cardiff Airport
2.8 km away
Travelodge Cardiff Airport
3.2 km away
The Mount Rooms
The Mount Rooms
#4 of 5 in Barry
77 reviews
Show Prices
Show Prices
Show Prices
14.4 km away
Future Inn Cardiff Bay
10.8 km away
The Bear Hotel
The Bear Hotel
#1 of 1 in Cowbridge
559 reviews
21.2 km away
Ibis Cardiff Gate
Ibis Cardiff Gate
#27 of 74 in Cardiff
599 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cardiff Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Rhoose
Price Range: €52 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 111
Official Description (provided by the hotel):
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer an inclusive continental breakfast with three hot items as well as a free shuttle service to Cardiff Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Holiday Inn Express Cardiff Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing