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DUN01170
Dublin, Ireland

Good location, great staff

4.0 of 5 bubblesReviewed 17 Nov 2017
The hotel is located a short walk from the astonishing Cathedral. It is also a good base for public transport if you do not want to drive into Palermo. The hotel has ample private parking. We found the Reception staff extremely helpful, offering good advice on travel and sights. The rooms are clean and reasonably large. The condition of the carpets in the corridors lets the hotel down by giving a poor impression of the quality of upkeep. The breakfast in the well-named panoramic restaurant is very good in terms of choice and quality. A comfortable and welcoming place to stay.
Date of stay: November 2017
Trip type: Travelled as a couple
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19Giancarlo51, Proprietario at Hotel Guglielmo II, responded to this review
Responded 20 Nov 2017
Dear Sirs,
many thanks for your review, we are pleased to know that you enjoyed our hotel, our services and our staff.
In the coming months we will definitely change the carpet in the corridors to make the hospitality and hospitality perfect.
Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 September 2017 via mobile

Rooms are sufficient, buy a bit outdated. The matrasses on the bed were very hard and You could feel the springs comming trough. Combined with the noise from the road, other guests and the (wedding)party being held next tot the hotel, we didn't get a good sleep at all...
Breakfast wasn't enjoyable.. nothing fresh, all straight out of a package. But there was a variety of choice and the panoramic view from the restaurant over Palermo and the sea was very Nice.
Some staff were quit helpfull, others obviously didn't like their job...
All in all okay for a day or 2 but certainely not worth a 4 star recommendation. A bit faded glory

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Rubina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
19Giancarlo51, Proprietario at Hotel Guglielmo II, responded to this reviewResponded 29 September 2017

Dear Sirs,
we are very sorry if the wedding party and other hotel guests disturbed your rest, but unfortunately we could not do much to avoid it.
As soon as possible we will check the condition of the mattresses and to enrich the variety of breakfast with other fresh foods.
We are very glad that you enjoyed the beautiful view and the location of our hotel, we look forward to seeing you soon to meet your needs.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

So happy I discovered this spot and really flattered with everything excepted for me there. An atmosphere, a staff, a food, overall such a great experience, all were an exceptional. Will definitely repeat! A big thanks to all of you! :)

Date of stay: June 2017
Thank Tamara Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
19Giancarlo51, Proprietario at Hotel Guglielmo II, responded to this reviewResponded 12 September 2017

Dear Sir,
we are very happy when our Guests appreciate our work and our organization.
We hope to see you soon.

Giancarlo Bisconti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016 via mobile

I was very late arriving but was met by a very pleasant and efficient member of staff who had me in my room in no time at all. The room was very spacious and nicely furnished with everything you needed. The bed was the most comfortable I have ever slept in on Holliday. Breakfast was very good with a great choice and really nice staff. Overall the staff were very helpful and offered lots of information about places to visit and must sees. This hotel is on a direct rout to the hospital so lots of siren but did not disturb my sleep. I stayed for four nights and thoroughly enjoyed my stay.

Date of stay: September 2016
Trip type: Travelled solo
Thank Sue B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2015

A great hotel in a great location, set between the hustle and bustle of Palermo and Must visit Monreale. The staff at this hotel are well trained, pleasant, personable and extremely helpful. The accommodations were excellent with nice size showers with plenty of hot water and towels. Bed was very comfortable. Views of Palermo from the window were breath taking. Although I did not have time to use the outdoor pool, it appeared very clean and inviting. A very good breakfast was provided in the ballroom set up on the 3rd floor once again providing gorgeous views of the valley. Plenty of free parking .What more can I say.......BOOK IT! ENJOY IT!

Date of stay: October 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Tomsip1940
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2015

My husband and I stayed here one night so that we could visit the Cathedral. The hotel is on a very busy, noisy street. Although the pictures of the pool area look spacious, it is actually very small and cramped and the pool was roped off, even though it would have been nice to swim on the warm September day we were there. Our room was clean, but bare and somewhat dated.Our biggest complaints, however, centered on the restaurant - although we were the first guests there for dinner at 8:30PM, we had to wait a long time for service, we were told that there was only a set menu available, and the food, when we received it, was so bland as to be almost inedible. The lighting was almost clinically bright so there was no atmosphere, even though the views were nice. The windows were kept open and the noise of the traffic was also really disruptive. Breakfast was also terrible - mostly canned fruits in this island where fresh fruit is abundant, stale pastries, very weak coffee - I ended up eating a few cookies and drinking a glass of water for breakfast as the rest was so unappetizing. I got the feeling this hotel was set up for business conventions rather than for individual guests. One bright spot, however: the staff at reception were very nice. I would not stay here again.

Date of stay: September 2015
1  Thank PaloAltoTraveler27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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