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Reviewed 14 September 2018 via mobile

We are having a great week so far, beautiful weather, amazing beach, and great entertainment staff! The beach is so beautiful, we saw lots of fish and star fish. We snorkeled, took out kayaks and peddle boats and went on the hobie cat. The food was good, could always find something to eat. Service was outstanding! The entertainment staff work really hard and made our stay very memorable. I would definitely come back here again!

Stayed: September 2018, travelled with family
4  Thank Popert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa Pilar, responded to this reviewResponded 18 September 2018

Dear guest,

We would like first and foremost to thank you for choosing Iberostar for your recent holiday and also for taking the time to share your opinion.

Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home. Our highly motivated and competent team ensures that our services, as well as our hotel's wealth of facilities, provide a holiday feeling of the very special kind for our guests.

Again we thank you for sharing this constructive feedback and we hope to welcome you back again soon.

Best Regards,

Quality Manager
Iberostar Playa Pilar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

We travelled as a family of 4 adults 29th August- 12th September and had a fabulous holiday, this was our second time to Playa Pilar after being there the same time last year. We stayed in rooms 1130 and 1416 this year both had brilliant sea views, so would recommend either of these blocks. Would also recommend block 9 which is where we stayed last year.

Rooms - were great and the air con was a dream! The maids always did a good job and we always found our room to be clean. We had 1 problem with the room with the water not flowing away in the shower but we reported it in the evening after dinner and by the time we returned to the room this had already been rectified!!

Food - we always found something to eat and enjoyed the stations where it was cooked infront of you. I think we probably enjoyed breakfast the most! We tried 3 of the al a cartes - Cuban, gourmet and Japanese and we enjoyed all of them.

Entertainment - the entertainment staff were brilliant and worked relentlessly day and night. They always try to get you involved but if you say no that's fine!

Toilets - never found there to be an issue, the cleaners were always around and very friendly. We often noticed the smell of disinfectant when sat in the lobby early evening which was reassuring. A lot of people moaned about the toilets but dropping tissue on the floor is no fault of the cleaners and they can't be there at all times.

Staff- the staff at this resort are amazing and go out of their way to ensure you're having a good holiday, definitely a credit to this hotel. We spent everyday at the beach so a special mention to Denis, Israel, Eudis and Manuel for making our holiday enjoyable. Also in the lobby/restaurant , Aida, Marie-Claire, Yunay and Alain (beach bar in the evening) were always smiling and couldn't do enough for you. There were plenty of other staff (including the pancake/pizza chefs and the lady who does the omelettes) who were fab as well just can't remember all of their names!!

We used the pedalos and canoe/kayaks whilst we were there. Also went on the catamaran and went snorkelling which was 20 cuc per person for 1 1/2 hours, we had a great time.

I am not able to comment on the pool as we didn't use it but it was out of action for our last couple of days. However the staff were working tirelessly through the early hours of the morning to get it back up and running as quickly as possible.

Overall, we had a fantastic time and will be returning in the future for our third trip. I would recommend this hotel if you are considering it but remember to go with an open mind!

Stayed: September 2018, travelled with family
5  Thank Zara1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa Pilar, responded to this reviewResponded 18 September 2018

Dear guest,

First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday.

We have treated your description of our services and facilities as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.

We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.

Best Regards,

Quality Manager
Iberostar Playa Pilar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

This hotel is excellent. The staff work all day and night to keep you entertained and well fed and the entertainment staff are the best in any hotel we’ve been. Every Friday is Cuban day which involves a lot of dancing and music which is good fun. Keep up the good work :)

Stayed: September 2018, travelled as a couple
3  Thank connorkingsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa Pilar, responded to this reviewResponded 18 September 2018

Dear guest,

We are very pleased to read that you had such an enjoyable time in our hospitality at Iberostar and want to thank you for sharing your opinion with others.

Confirmation that we were able to exceed your expectations with our service and entertainment of our hotel is really good news for us.

It is also very satisfying for us that you have kept us in your fondest memories and we look forward to welcoming you back again in the future.

Kind Regards,

Quality Manager
Iberostar Playa Pilar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

This resort is absolutely amazing! I went with my best friend on a girls trip. We arrived to the resort with such welcoming staff. Went to check our room; the room was very clean and very spacious, I’ve been to other resorts in Cuba and this was by far the best one I have ever been to. Our view of the ocean was amazing and our balcony was large.

Food was very good and loads of varieties of different fresh fruit juices which were to die for. I highly recommend going to the Japanese restaurant, it was entertaining and delicious! The servers were also absolutely polite and super attentive.

Now on to the entertainment. The entertainment staff is by far the most welcoming staff out of all the resorts I have ever been to. They’re so fun and extremely respectful. They kept the activities super creative so you never got bored. Every night there was a different show with talented dancers. After the show there was the disco which the entertainment staff would attend to make the tourists more comfortable; teaching them how to dance the different Latin styles of dance. Ronnie, Osmani, Peter, Yari, Mari & Kayla are just a few of the wonderful entertainment staff that made my trip so much better.

I highly recommend going to this resort. The finishing of the buildings are well done and it’s a newer hotel so everything is up-to-date, even the wifi is pretty much everywhere (just have to pay) and it’s fast!

Stayed: September 2018, travelled with friends
3  Thank kcedros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa Pilar, responded to this reviewResponded 18 September 2018

Dear Kim,

We thank you for taking the time to share this wonderful impression of your stay with us.

It is very important to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. This is ensured by our employees, the numerous services available and the careful distribution of our hotel and its facilities.

Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Best Regards,

Quality Manager
Iberostar Playa Pilar

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Reviewed 14 September 2018 via mobile

Amazing resort! I absolutely love the entertainment team! They're so much fun and so friendly! The Cuban day was spectacular and the food was so good! All the staff work so hard and keep the hotel looking clean! The maids do a great job! Defiantly a five star! Would love to come back!

Stayed: September 2018, travelled with friends
2  Thank Estef2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa Pilar, responded to this reviewResponded 18 September 2018

Dear guest,

Your review of our hotel is very much appreciated.

We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.

Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.

Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

Best Regards,

Quality Manager
Iberostar Playa Pilar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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