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“new year”

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Pontins Brean Sands Holiday Park
Reviewed 6 January 2018

discusting dirty place would not put my dog in one of the hovels sorry chalets and the reason no one could get a seat in the hall on new years eve is because the people over the road in caravans come in the morning and keep seats all day the management need to address this as its not fair on the people who have paid to stay on the camp.

  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Tracey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday Park, responded to this reviewResponded 12 January 2018

Thank you for taking the time to write a review of our Brean Sands holiday park. If I could please ask you to contact our Guest Solutions Team (guestsolutions@pontins.com) in order for them to fully investigate and appropriately action these concerns. Our team will then contact you directly with a formal response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 3,934 reviews

Reviewed 3 January 2018 via mobile

Absolutely awful break,not enough staff anywhere in the park,could not swim and room was the worse water leaking in the room from the windows.and the rate the electric run out in the room.should be shut down.my kids were very let down, never again.

Stayed: December 2017, travelled with family
2  Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday Park, responded to this reviewResponded 12 January 2018

Thank you for taking the time to write a review. Your review is concerning to read. If I could ask you please to forward your comments over to our Guest Solutions Team at guestsolutions@pontins.com for them to look into and take appropriate action. Our team will then be able to contact you directly with a response to the issues you mention both with your apartment and the park in general.

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Reviewed 3 January 2018 via mobile

To call it a dump is really too offensive towards my local tip as that is far more cleaner and more updated than this pile of rubbish. Next year I'm going to book somewhere in Raqqa as I strongly believe the accommodation, guests and overall experience will be far better. -100 stars.

Stayed: January 2018, travelled with family
5  Thank richard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday Park, responded to this reviewResponded 12 January 2018

Thank you for taking the time to write a review. I am disappointed to read that you experienced concerns with our accommodation, guests and overall experience. If I could please ask you to forward your feedback onto our Guest Solutions Team (guestsolutions@pontins.com) in order for them to fully investigate and appropriately action. Our team will then contact you directly with a response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Do yourself a favour and book elsewhere. I warn you. I have never experienced any thing like it in my entire life. Unbelievable attitude from the few staff that were there. A Dirty filthy disgusting hovel. Freezing cold accommodation with over charged electric not fit as a goat pen. A health and safety accident waiting to happen. It has never moved on from the 60'S. We left early as it was unbearable. The CEO & management seriously need a reality check.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank 7211rowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday Park, responded to this reviewResponded 3 January 2018

Thank you for taking the time to write a review of our Brean Sands park on Trip Advisor. If I could please ask you to contact our Guest Solutions Team (guestsolutions@pontins.com) with your concerns in order for them to fully investigate and appropriately action the issues you mention. Our team will then contact you directly with a response. It is regretful to learn that your recent visit was not a positive one and was not to the standard you expected.

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Reviewed 1 January 2018 via mobile

We have just returned from a two (supposed to be three night stay as we could not stand it any longer) night stay at Pontins, Brean sands, and I can hand on heart say that there is no amount of money you could pay me to return to this dump. It is extremely dated, rooms are dirty, cold, damp and very small. You would be more comfortable sleeping on a concrete floor than we were on the beds or 'sofa bed'.

We visited for a NYE break with our three year old daughter as we thought she would enjoy the entertainment etc but unfortunately we didn't get to enjoy any of it. People were waiting in both of the halls from 9am on NYE morning to reserve their tables and by the time we headed in at 7pm there was no where at all to sit or ever stand, feeling disappointed and disheartened that our daughter didn't get to enjoy the fun, we thought we would head over to the 'Queen Vic' and have a quiet drink and a little dance to the music in there, but unfortunately we couldn't stay there either as other holiday makers had been coming in throughout the evening and stolen all the tables and chairs to take to the main halls, so we thought as a last resort to cheer our daughter up, we would take her to the arcade; another huge mistake. It was full of feral children who's parents had been drinking all day and the children were left to run wild, children as young as 6/7 were having fist fights which were then being encouraged by their fathers. You can guess here that I am talking about the 'travelling community' which makes up 90% of the holiday makers at the resort. So we headed back to our room at 8pm on NYE. So glad we spent £300 to come specifically for NYE! We then decided this morning we couldn't face any longer at the park, and packed our suitcases and on our way out, decided to take our daughter for one last play at the soft play and one more go in the arcade. The lovely lady who worked in the soft play had mentioned how horrendous the behaviour was last night and that parents had left their children in the soft play whilst they went to the bar! And that the children had called her a C U next Tuesday, amongst other names. Anyway, she finished her play and we headed over to the arcade, my daughter really enjoyed playing a game where some tennis sized balls are released and you throw them at some clowns to knock them down and score points. I put the money in, and down came the balls, along with a smashed plastic wine glass from the night before (they are'nt allowed to use glasses because the adults end up using them as weapons) which my daughter grabbed as she went to grab a ball and cut her hand!!! I was so furious and completely horrified that we left immediately and will never, ever return. The staff on the other hand are all so lovely and caring and can not do enough for you but they are absolutely powerless to the threatening behaviour of the 'travelling community' and are outnumberd and probably scared of them. Please please please do not waste your money to visit here, even for a day. It really isn't worth it.

Stayed: January 2018, travelled with family
12  Thank Evans93x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday Park, responded to this reviewResponded 3 January 2018

Thank you for taking the time to write a review. It is disappointing to read that your break with us was not up to standard. If I could please ask you to make contact with our Guest Solutions Team (guestsolutions@pontins.com) in order for them to fully investigate and appropriately action. Our team will then contact you directly with a response. I can assure you all feedback is taken seriously and will be passed over to senior management within the company for review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pontins Brean Sands Holiday Park

Address: South Road, Burnham-On-Sea TA8 2RJ, England
Region: United Kingdom > England > Somerset > Burnham-On-Sea
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #14 of 15 Speciality Lodging in Burnham-On-Sea
Price Range: €42 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pontins Brean Sands Holiday Park 2*
Number of rooms: 3
Reservation Options:
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Also Known As:
Pontins Brean Sands Holiday Park Hotel Burnham-On-Sea
Pontins Brean Sands Holiday Park Burnham-On-Sea, Somerset

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